Kellermeyer Bergensons Services

Role Description The Regional Trainer is responsible for leading the delivery, coordination, and continuous improvement of field training and development programs across KBS. This role focuses on building workforce readiness by facilitating functional, technical, leadership, safety, and compliance training. The Regional Trainer serves as a key partner to Operations and Human Resources, ensuring training programs drive measurable business results and support organizational goals. Roles is 100% remote with 50%-75% Travel. Ideal candidate will be located in Eastern and/or Central Time Zone. Salary: $80-85K. Essential Duties and Responsibilities - Deliver and support training programs in alignment with established curricula, learning objectives, and program design. - Facilitate engaging instructor-led training sessions (in-person and virtual), assessments, and related learning activities. - Establish proactive and ongoing communication with the Regional Training Manager, Director of L&D and VP of Human Resources regarding training initiatives, opportunities, gaps, and successes. - Partner closely with Operations and the broader training team to design and deploy tailored learning solutions that enhance capability and performance. - Build, review and refine training materials; provide feedback to curriculum owners on objectives, content accuracy, and learner experience. - Evaluate training effectiveness and training technologies to ensure programs are current, impactful, and aligned with evolving business needs. - Organize and project-manage large-scale training initiatives and rollout events. - Drive completion and compliance of required training and certification programs; partner with leadership to support ongoing program adoption and effectiveness. - Develop and deliver train-the-trainer programs to build internal facilitator capability. Additional Duties and Responsibilities - Performs additional tasks and projects assigned by management. Qualifications - Strong understanding and application of adult learning principles. - Ability to work flexible schedules as business needs require. - Proficiency in Microsoft Office Suite. - Foundational knowledge of Workday Learning is a plus. - Proficiency with AI productivity and training tools. - Knowledge of facility service industries and operations, including janitorial and exterior services. - Fluent in Spanish including reading, writing, and speaking (required). Requirements - Demonstrated ability to build strong cross-functional partnerships. - Capable of developing and delivering training with minimal direction. - Thrives in fast-paced, operational environments. - Strong influencing skills with the ability to gain buy-in across levels. - Proven ability to drive performance outcomes through effective training. - Excellent facilitation and presentation skills (virtual and in-person) with strong classroom management. - Technically proficient in setting up, operating and troubleshooting facilitation and AV equipment. - Effective project and organizational skills; able to manage multiple complex projects simultaneously. - Excellent prioritization and time-management skills. - Highly adaptable and responsive to evolving business and learner needs. Benefits - Integrity and trust-building. - Adaptability and resourcefulness. - Business acumen. - Action-oriented. - Agile learner. - High emotional intelligence. - Change management. Educational Qualifications / Job Experience Requirements - Bachelor’s degree in HR, Learning & Development, Organizational Development, or a related field preferred; an equivalent combination of education and relevant training experience will also be considered. - Minimum 3+ years of training facilitation experience, preferably in a remote or field-based environment. Working Conditions/Physical Requirements - Standard weekly schedule; evenings, weekends, or holidays as needed based on training demands. - Frequent desk work includes computer use and repetitive motions. - Extended periods of standing and walking; ability to lift and carry up to 25 lbs. - Ability to project voice for extended periods based on room size. - Clear and effective verbal communication. - Vision requirements include close, distance, peripheral vision, depth perception, and focus adjustment. - Ability to set up A/V equipment for in-person/remote training sessions. - Ability to travel via car, airline, and train. - Office and field environments with varying temperatures, noise levels, and workspace conditions. - High time-sensitivity and deadline-driven work.

Role Description Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Customer Experience Lead. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and customer service, then this is the job for you! This position is a full-time, remote opportunity. You will be responsible for day-to-day operations, data integrity, and communication. As a Customer Experience Lead, the following duties and responsibilities will be a part of this opportunity, but are not limited to them: - Assist customer service call team members daily in responding to customer and vendor inquiries. - Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. - Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. - Maintain detailed records of written and verbal communication. - Provide detailed and accurate information for quarterly business reviews, executives, and customers. - Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. Qualifications - 3+ years’ experience in customer service/administrative role - Previously have worked with B2B customers - Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables Benefits - As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics Company Description For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce. KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – this role is 100% remote SALARY RANGE - $55-65K Position Summary Responsible for designing, delivering, and continuously improving training programs that ensure consistent, high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires, upskill existing staff, reinforce service standards, and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs, compliance requirements, internal workflows, and customer experience best practices while driving measurable improvements in performance, quality, and customer satisfaction. Duties and Responsibilities - Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff. - Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols. - Create and update training materials, job aids, scripts, and reference documentation to reflect current policies, procedures, and system changes. - Ensure training content aligns with departmental goals, SLAs, quality assurance standards, and customer experience initiatives. - Partner with managers to identify skill gaps, performance trends, and recurring customer issues requiring targeted training. - Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements. - Support the rollout of new initiatives, systems, or process changes. - Assist leadership with preparation of staff for operational changes impacting customer experience delivery. - Maintain accurate records of training completion, certifications, and coaching activities. - Ensure training documentation remains current and accessible. Experience Required: - Minimum of three (3) years delivering formal customer service training. - Prior experience in managing, training, and coaching direct reports - Knowledge of adult learning principles and instructional design best practices. - Strong working knowledge of customer service workflows, escalation management, and issue resolution processes. - Advanced experience with Microsoft Office, with an emphasis on Excel as well as experience with other business technology applications (SalesForce, NetSuite, etc.) - Past experience with video training and LMS software - Facilities Maintenance industry preferred Education: - Bachelor’s degree in business or related field and/or equivalent experience Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – this role is 100% remote SALARY RANGE - $55-65K Position Summary Responsible for designing, delivering, and continuously improving training programs that ensure consistent, high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires, upskill existing staff, reinforce service standards, and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs, compliance requirements, internal workflows, and customer experience best practices while driving measurable improvements in performance, quality, and customer satisfaction. Duties and Responsibilities - Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff. - Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols. - Create and update training materials, job aids, scripts, and reference documentation to reflect current policies, procedures, and system changes. - Ensure training content aligns with departmental goals, SLAs, quality assurance standards, and customer experience initiatives. - Partner with managers to identify skill gaps, performance trends, and recurring customer issues requiring targeted training. - Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements. - Support the rollout of new initiatives, systems, or process changes. - Assist leadership with preparation of staff for operational changes impacting customer experience delivery. - Maintain accurate records of training completion, certifications, and coaching activities. - Ensure training documentation remains current and accessible. Experience Required: - Minimum of three (3) years delivering formal customer service training. - Prior experience in managing, training, and coaching direct reports - Knowledge of adult learning principles and instructional design best practices. - Strong working knowledge of customer service workflows, escalation management, and issue resolution processes. - Advanced experience with Microsoft Office, with an emphasis on Excel as well as experience with other business technology applications (SalesForce, NetSuite, etc.) - Past experience with video training and LMS software - Facilities Maintenance industry preferred Education: - Bachelor’s degree in business or related field and/or equivalent experience Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION - Remote with up to 60% travel Nationwide SALARY RANGE - $50-60K Position Summary The Robotics Implementation Lead oversees the deployment, optimization, and operational success of robotic cleaning solutions across customer sites. This role manages end‑to‑end implementation activities, provides direct leadership to support staff, ensures technical accuracy, and drives continuous improvement throughout the deployment lifecycle. Working closely with the Director of Robotics Implementation, this position collaborates with field operations, engineering teams, and customer stakeholders to ensure robots are configured, deployed, and maintained to the highest standards. Duties and Responsibilities - Lead remote and in-person training for field teams using train-the-trainer methodology. - Lead initial robot deployments including mapping, performance optimization, and validation (will train) - Provide on-site support during deployments and early-stage operations. - Serve as the Robotics Subject Matter Expert (SME), offering expertise across deployment, operation, and troubleshooting - Monitor robot performance and report observations promptly. - Document metrics and support preparation of recap reports for leadership. - Troubleshoot technical or operational issues. - Work closely with the Robotics Implementation Director to share field insights and ensure any technical issues or anomalies are address promptly - Support cross-functionally with additional robot testing when coverage gaps arise, ensuring continuous support and oversight of robotic operations - Support with robot demos at customer sites as needed based on the business need - Communicate clearly with stakeholders and provide deployment updates. Experience Requirements - Experience with janitorial robotic devices (scrubbers, floor cleaners, etc) - Must be Fluent in Spanish with experience leading and training multilingual teams - 3+ years of management experience of a janitorial team - Experience in commercial cleaning and knowledge of cleaning protocols and equipment - Experience managing or supporting cleaning operations - Strong observational and analytical skills - Excellent communication skills - Detail-oriented and proactive - Ability to work independently and collaboratively - Ability to travel Nationwide up to 60% Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – This role is fully remote SALARY RANGE - $23-25/hour Position Summary A Procurement Specialist acquires equipment and supplies on behalf of the company. This position locates key suppliers, assists in purchase agreement negotiations, and makes sure the equipment and supplies meet the company’s specifications. This is an entry level role and KBS will provide training. Duties and Responsibilities - Researches and finds vendors - Assists in the evaluation and negotiation process for contracts with vendors - Establishes new accounts with vendors to ensure a successful relationship - Ensures vendor’s product(s) meet company criteria and specifications - Sets up user access, budgets and workflow with vendor - Purchases both equipment and supplies that meet the company’s quantity and quality expectations - Follows up on orders for timely delivery - Works with vendors to ensure future orders of commodities are stocked in the vendor’s warehouse - Tracks inventory and restocks supplies as needed - Monitors vendor performance - Builds relationship with vendors to secure the best prices - Compares supplies and equipment with industry trends to determine appropriate pricing - Integrate the affiliated companies into our vendor systems Knowledge, Skills and Competencies - General math competency and concepts - Basic analysis of report data - Computer skills, including working knowledge of Microsoft Office tools and related software - Self-motivated and able to work with minimum supervision - Functions independently, as well as part of a team - Ability to understand, comprehend, and follow written and verbal instructions - Attention to detail with high level of accuracy - Ability to multi-task and manage a variety of variables without losing track in an effective manner - Problem-solving Job Experience Requirements - 2 or more years’ of experience in procurement or a similar role - Intermediate knowledge of Excel (opening spreadsheet, VLOOKUP and Pivot Tables Education - Associate Degree or commensurate experience Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – this role is 100% remote SALARY RANGE - $22-31.00/hour Position Summary The Talent Acquisition Operations Specialist is responsible for supporting the Talent Acquisition team’s operational excellence. This role plays a critical part in maintaining the Paradox applicant tracking system (ATS), optimizing workflows, and ensuring a seamless candidate and recruiter experience. Job responsibilities include: - Support day-to-day operations of Paradox ATS - Troubleshoot system issues and escalate technical concerns as needed - Support High Volume Client Transitions - Ensure data accuracy, compliance and proper system configuration - Assist with integration between ATS, HRIS, and job boards - Monitor job and candidate funnels to ensure process consistency - Distribute and support recruiting reports and dashboards - Audit data for job requisitions compliance and process adherence - Support interview scheduling automation and candidate communications - Support tracking of vendor SLAs and reporting accuracy - Identify inefficiencies in hiring workflows and recommend improvements - Assist with system updates enhancements and new feature rollouts - Support audit preparation and reporting as required - fluency in Spanish a plus Experience Needed: - Must be fluent in Spanish and English - 2+ years of experience supporting Talent Acquisition, HR Operations, or Recruiting Operations. - Hands-on experience administering an ATS (experience with Paradox strongly preferred). - Experience in high-volume or hourly hiring environments. - Experience with ATS integrations and automation workflows. - Familiarity with HRIS systems and onboarding platforms. - Experience supporting chatbot or conversational AI hiring tools. - Working knowledge of recruitment and hiring compliance requirements - Strong technical aptitude and ability to learn new systems quickly. - Advanced attention to detail and data accuracy. - Proficiency in reporting tools and spreadsheets (Excel or Google Sheets). - Strong communication and stakeholder support skills. - Fair employment and other Federal, State and Local employment laws - Ability to work with all levels of management - ability to travel <5% Education: - Bachelor’s Degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Customer Experience Lead. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and customer service, then this is the job for you! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce. What are you waiting for, APPLY TODAY and join the KBS Crew! Job Overview Salary Range: $20.47 - $28.65/hour This position is a full-time, remote opportunity. You will be responsible for day-to-day operations, data integrity, and communication. As a Customer Experience Lead the following duties and responsibilities will be a part of this opportunity, but are not limited to them: - Assist customer service call team members daily in responding to customer and vendor inquiries. - Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. - Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. - Maintain detailed records of written and verbal communication. - Provide detailed and accurate information for quarterly business reviews, executives, and customers. - Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. Requirements for our Customer Experience Lead: - 3+ years’ experience in customer service/ administrative role - Previously have worked with B2B customers - Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – this role is 100% remote SALARY RANGE - $22-31.00/hour Position Summary The Talent Acquisition Operations Specialist is responsible for supporting the Talent Acquisition team’s operational excellence. This role plays a critical part in maintaining the Paradox applicant tracking system (ATS), optimizing workflows, and ensuring a seamless candidate and recruiter experience. Job responsibilities include: - Support day-to-day operations of Paradox ATS - Troubleshoot system issues and escalate technical concerns as needed - Support High Volume Client Transitions - Ensure data accuracy, compliance and proper system configuration - Assist with integration between ATS, HRIS, and job boards - Monitor job and candidate funnels to ensure process consistency - Distribute and support recruiting reports and dashboards - Audit data for job requisitions compliance and process adherence - Support interview scheduling automation and candidate communications - Support tracking of vendor SLAs and reporting accuracy - Identify inefficiencies in hiring workflows and recommend improvements - Assist with system updates enhancements and new feature rollouts - Support audit preparation and reporting as required - fluency in Spanish a plus Experience Needed: - 2+ years of experience supporting Talent Acquisition, HR Operations, or Recruiting Operations. - Hands-on experience administering an ATS (experience with Paradox strongly preferred). - Experience in high-volume or hourly hiring environments. - Experience with ATS integrations and automation workflows. - Familiarity with HRIS systems and onboarding platforms. - Experience supporting chatbot or conversational AI hiring tools. - Working knowledge of recruitment and hiring compliance requirementsStrong technical aptitude and ability to learn new systems quickly. - Advanced attention to detail and data accuracy. - Proficiency in reporting tools and spreadsheets (Excel or Google Sheets). - Strong communication and stakeholder support skills. - Fair employment and other Federal, State and Local employment laws - Ability to work with all levels of management - ability to travel <5% Education: - Bachelor’s Degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. Position Summary The Sales Development Manager oversees implementation and administration of the organization's sales development program – including personal and team efforts to generate leads and build a pipeline of prospective customers. The role also includes management of a team of inside Sales Development Representatives assessing customer needs and positioning the organization's products or services as potential solutions. LOCATION - THIS ROLE IS 100% REMOTE SALARY RANGE - $115K-130K + incentives Duties and Responsibilities - Assesses potential new markets, evaluates business opportunities, and develops strategies for targeting potential customers. - Establishes and enforces standards governing lead generation, prospect contact and follow-up, and opportunity qualification. - Acquires new business leads through channel partners, vendors, and aggregators, brokers and builds and maintains strong channel partner relationships. - Completes research on opportunities to drive sales while managing prospect pipelines and aggressively pursuing opportunities for new business. - Builds and maintains internal and external relationships that lead to increased revenue. - Trains and supports users in the Salesforce sites and explains effects of designs and changes to users. - Develops, maintains, and enhances sales channel partner relationships, assures the right selection of channel partners has been made, and facilitates the daily transactional activities of channel partners. - Develops and coordinates dissemination of product information and new sales methods to sales channel partners, driving them to achieve and exceed product sales targets - Implements a successful channel strategy that increases sales revenue for the company. - Occasional travel Knowledge, Skills and Competencies - Highly motivated leader with a true player/coach mindset, equally comfortable carrying an individual quota while leading and elevating SDR team performance; has personally closed deals while managing SDRs. - Strong pipeline ownership mentality, accountable for both individual contribution and overall team pipeline targets and outcomes. - Outbound sequence expert, with proven ability to build, test, and optimize multi-touch sequences by persona, industry, and channel. - Message-to-market fluency, translating value propositions into compelling outbound messaging that drives responses and meetings—not just activity. - Proven experience executing cold, warm, and partner-led outreach across email, phone, and LinkedIn to generate qualified pipeline. - Deep working knowledge of Salesforce, using it to manage pipeline, track SDR activity, analyze funnel performance, and ensure accurate forecasting and reporting. - Hands-on experience with .iRevenueo or similar platforms, including building, executing, and optimizing email sequences and outbound campaigns to drive high-quality pipeline. - Hands-on experience with ZoomInfo, using intent signals, account insights, and list-building tools to power targeted outbound and partner-led prospecting. - Demonstrated ability to continuously refine multi-touch outbound strategies (email, call, voicemail, social) based on prospect engagement and performance data. - Data-driven approach to outbound strategy, leveraging sequence performance, open and click-through rates, and conversion metrics to improve results week over week. - Strong cross-functional collaborator, working closely with Marketing and Sales to align messaging, targeting, and campaign timing. - Hungry, competitive, and resilient, thriving in a fast-paced environment and motivated by results, growth, and continuous improvement. Experience required - 5+ years of sales and channel development - Experience managing and coaching a team of INSIDE sales development reps - Strong prospecting skills and the ability to develop business in new and existing accounts - Experience being held to metrics and consistently achieving targets - Problem solver with a desire to work in a fast paced, team-lead environment - Knowledge of Salesforce, Zoom Info, Renenue.io or similar platforms - Experience working with Fortune 100 companies Education - Bachelor’s degree preferred Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Short Term Disability – Employer paid - Long Term Disability - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.