Pay: $120,000 - $150,000 Job Description: Operational Systems Program Manager Constellation, Inc. is seeking an experienced Supervisory Program Manager (PM) to lead execution of the Operational Secure Tracking and Reporting Support Services for U.S. Customs and Border Protection (CBP), Air and Marine Operations (AMO). The Program Manager will provide executive-level leadership and end-to-end oversight of a multidisciplinary contract covering software development, curriculum development, training delivery, accreditation, multimedia production, technical writing, and operational support services. The PM serves as the primary interface with the Contracting Officer (CO), Contracting Officer’s Representative (COR), and CBP/AMO stakeholders, ensuring all contractual, technical, administrative, financial, and security requirements are executed on time, within scope, and within budget. Key Responsibilities - Serve as the primary point of contact for the Government (CO/COR) on all contract matters. - Provide executive oversight of Supervisory Project Managers and the Supervisory Software Project Manager. - Direct and manage a multidisciplinary team including software developers, instructional designers, accreditation specialists, multimedia professionals, instructors, technical writers, and training assistants. - Ensure successful performance of OpSTAR software development and lifecycle support (Agile/DevSecOps environment), Curriculum and CBT development (SCORM/Section 508 compliant), Training scheduling and logistics, Accreditation management (e.g., FLETA-aligned efforts), Multimedia and AV production and Law enforcement and aviation instruction support - Oversee development and submission of required deliverables, including Project Management Plans, Quality Assurance Plan, Risk Mitigation Plans, Weekly Activity Reports, Monthly Status Reports, Financial Estimates and Staffing Plans - Ensure compliance with DHS/CBP policies, including DHS 4300A, CBP OIT standards, Section 508, security directives, and applicable FAR requirements. - Manage contract financial performance, cost controls (including ODC approvals), and resource allocation. - Implement proactive risk identification and mitigation strategies. - Ensure continuity of operations and oversee transition support activities at contract closeout. - Maintain accountability for quality of work, data security, customer satisfaction, and overall contract performance. Qualifications - At least of 5 years of experience in program or project management supporting federal contracts. - Demonstrated experience managing large, multidisciplinary technical programs involving IT/software development and operational support services. - Experience supporting DHS, CBP, DoD, or other federal law enforcement or aviation organizations strongly preferred. - Proven experience managing Agile software development environments and complex stakeholder coordination. - Strong knowledge of federal compliance frameworks, including information security, accessibility (Section 508), and quality assurance standards. - Demonstrated experience managing budgets, staffing plans, and subcontractor performance. - Excellent written and oral communication skills, including experience briefing senior federal leadership. - Proficiency in project management tools (e.g., Microsoft Project, JIRA, or similar). - Bachelor’s degree required (Business Administration, Program Management, Information Technology, Engineering, or related field); Master’s degree preferred. - Project Management Professional (PMP) certification preferred. Job Type: Full-time Work Location: Remote Benefits: - 401(k) - 401(k) matching - Dental insurance - Employee assistance program - Flexible schedule - Flexible spending account - Health insurance - Life insurance - Paid time off - Professional development assistance - Vision insurance.

• Manage operational processes for Experience Reviews, Audits, and Customer Programs • Oversee intake and scheduling for research-related events • Maintain metrics, reporting mechanisms, and research-related data (Excel, dashboards) • Drive multiple initiatives concurrently in a fast-moving environment • Research, update, and maintain governance frameworks and SOPs related to legal, procurement, privacy, and operational policies • Maintain process documentation across cross-functional partnerships • Partner with procurement to ensure vendor compliance with security, privacy, and legal standards • Manage licensing, access, best practices, and compliance for the research tool stack (e.g., UserTesting, dscout, Qualtrics, Respondent.io, Tango) • Maintain AI/agent tooling used across the team • Identify, pilot, and scale automation opportunities (e.g., intake automation, tagging, synthesis, reporting) • Create dashboards to report on tool usage and research data • Organize, update, and distribute research best practices, templates, and guides • Audit and maintain SharePoint research repositories, ensuring standardization and metadata quality • Maintain researcher handbook resources and internal/external research insights sites • Ensure research insights reach key stakeholders through newsletters, SharePoint updates, and Teams channels • Build monthly newsletters and support structured communication channels • Manage researcher access, tool provisioning, and SharePoint permissions as part of standard onboarding/offboarding workflows

• As a Research Operations Program Manager, you will help build and scale global programs that strengthen the impact of a world‑class UX Research organization. • You’ll streamline operations, connect people and tools, and remove barriers so researchers can focus on high‑impact work. • This role requires an AI‑first mindset—leveraging automation, copilots, and agent‑based workflows to improve operational efficiency across research programs. • Your work will enhance operational excellence, governance, tooling, knowledge management, and communications across the research ecosystem.

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The FWA Program Manager will be primarily responsible for the design, implementation, and management of the company’s FWA Program, providing expertise to staff in developing processes for tracking, investigating, and managing suspected FWA complaints. The role will analyze, report and monitor the FWA prevention efforts and provide recommendations to leadership on matters related to FWA compliance. The program manager will track and report company activities to ensure compliance with state and federal FWA requirements. Essential Responsibilities: - In collaboration with the Corporate Compliance Officer and other business unit leaders, build and maintain a structure around an FWA and payment integrity program supported by policies, processes, procedures, workflows, and technology. Develop and maintain FWA policies and procedures and implement a comprehensive FWA program. - Chair the Program Integrity Committee and collaborate on the development of the annual work plan which will outline and detail the annual FWA audit and monitoring plan. - Develop and maintain an FWA log and tracking system. - Proactively and independently researches FWA issues and effectively employ investigative resources/techniques. - Maximize the recoveries and avoidance for Medicare and Medicaid claims payments with a demonstrated ability to achieve results. - Work to develop prospective and retrospective fraud and abuse detection, investigation, recovery and avoidance through the use of data sources for data mining and analytics to proactively seek out outlying claims activities and investigate for fraud, waste, and abuse. - Develop, translate, and execute strategies or functional/operational objectives for the company with regard to fraud, waste, and abuse. - Responsible for notification of MEDIC of potential fraud activities. - Responsible for notification of state and other federal agencies of potential fraud activities. - Assist in the development and presentation of FWA training presentations. - Serve as primary point of contact for external oversight agencies to include the MEDIC and OHA Medicaid Fraud Unit. - Serve as a member of the Corporate Compliance Committee reporting on FWA matters across all lines of business. - Responsible for creating and presenting FWA reports to the Audit and Compliance Committee of the Board. - Manage and oversee the preparation and submission of FWA regulatory reporting requirements to CMS and OHA. - Regularly attend fraud related meetings with OHA. - Responsible for oversight, management, development, implementation, and communication of the FWA program. Supporting Responsibilities: - Participate in compliance initiatives as needed. - Perform day-to-day tasks of the compliance department as needed. - Meet department and company performance and attendance expectations. - Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. - Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 8 years related experience in fraud, waste, and abuse investigations, payment integrity processes, and data mining and analysis of health care claims. Minimum of 4 years of experience implementing or maintaining a fraud, waste, and abuse and payment integrity program in health care. Experience with regulatory agency reporting and interaction as it relates to fraud, waste, and abuse. Minimum 4 years of related experience with Medicare and/or Medicaid programs required. Education, Certificates, Licenses: Bachelor’s degree in business, management, health care administration or other related field or Associate’s degree and equivalent work experience required. Master’s degree in business, management, or health care administration preferred. Fraud examiner certification preferred. Knowledge: Ability to gain a thorough understanding of PacificSource compliance initiatives. Ability to organize large projects that involve working with multi-functional teams under strict deadlines. Ability to build a program from the ground up by developing people, process, and technology mechanisms to support the program. Ability to communicate effectively with all levels of the organization both verbally and in writing. Working knowledge of medical terminology. Ability to work under time pressures, and to deal with emotional situations. Competencies: Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $83,310.45 - $145,793.28 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.