This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and detail-oriented Client Services Associate to join our remote team. This position involves supporting clients with cruise and vacation bookings, managing reservations, and delivering exceptional service throughout the travel experience. The ideal candidate has strong communication skills, a client-first mindset, and a genuine enthusiasm for travel and customer care. - Handle client inquiries and provide expert guidance on cruise and travel options - Manage bookings, payments, and travel documentation with accuracy and care - Deliver excellent customer service and ensure a seamless client experience - Collaborate with partners and vendors to coordinate travel details - Maintain organized client records and assist with invoicing and reporting Qualifications - 1+ year of experience in customer service, client relations, or hospitality (preferred) - Strong communication and problem-solving skills - Ability to multitask and manage multiple client interactions in a fast-paced environment - High attention to detail and organizational ability - Familiarity with travel or cruise booking systems a plus (training provided) Benefits - Fully remote – work from anywhere - Comprehensive training and mentorship provided - Supportive, team-oriented environment - Opportunities for professional growth and income advancement - A chance to build your own business in the travel industry

About the Role: The Account Manager supports client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership. In this role, you will contribute to campaigns, build relationships, present Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to learn and leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Own individual revenue targets and contribute to pod revenue goals - Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner - With leadership oversight, manage deadlines and navigate evolving priorities - Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies - Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups so clients feel consistently supported - Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests - Assist with onboarding new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Adopt AI-enabled platforms to ensure precision and efficiency - Own inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors - Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks - Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making - With oversight, ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities - Translate data and performance trends into clear, actionable recommendations for clients - Contribute to the preparation and delivery of client presentations and reviews, including QBRs, using tools that improve data visualization and accuracy - Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant - Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency Minimum Requirements: - 2+ years of experience in account management, partnerships, sales support, or a related field - Strong organizational and execution skills with the ability to manage multiple priorities - Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes - Strong communication and collaboration skills - Comfort working in dynamic or evolving environments Preferred Requirements: - Direct client vertical experience - Direct industry experience in digital media, advertising, or consumer data - Experience supporting renewals, upsells, and client growth conversations - Familiarity with CRM tools (ex. Salesforce) - Experience collaborating with implementation, analytics, or other cross-functional teams - Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) Compensation: - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000-$77,475. The on-target earnings range for this position is $87,600 - $92,340. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

Job Title: Supplier Delivery Manager, Remote (U.S.) Job Description The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Supplier Delivery Manager position at Concentrix is just the right place for you! As a remote Supplier Delivery Manager, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Supplier Delivery Manager working from home, you will: - Temporary role expected to end June 30, 2027 - Ensure that client's customers are satisfied with our client's services and resolve escalated issues - Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals - Evaluate our client's customer needs and propose potential solutions - Be a single contact for our client's customer - Use data to fix customer concerns/roadblocks prohibiting satisfaction - Manage external competitive pressures and handle objections - Work with multiple partners, building relationships with decision-makers at all levels - Manage sales territory and achieving monthly quotas - Negotiate in tough situations - Identify risk and barriers to success; develop contingency plans - Identify opportunities for additional product or service sales - Use data to help influence buying/renewal process - Work with a team and report directly to a Sales Manager - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Supplier Delivery Manager (Remote) role include: - Bachelor’s degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field - 6 - 8 years experience in customer success, technology or solution delivery, practice management, customer-facing consulting, or portfolio management. - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Microsoft or competitor equivalent certification (e.g., AWS) in relevant technologies (e.g., Azure, M365, D365, AI). - Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent. - Strong analytical and problem-solving skills with excellent communication and interpersonal skills. - Proficiency in Microsoft 365 products, including Excel and Power BI. - Candidates should have strong project management and organizational skills. - Need to be capable of engaging in senior-level discussions on technical topics (without being deeply technical themselves). - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary range for this position is $86,000- $92,000 (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience with company-supplied technologies - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: 3/12/2026 ACKNOWLEDGEMENTS: Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE. Location: USA, TN, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Work Schedule Standard Office Hours (40/wk) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Strategic Key Accounts Manager at Thermo Fisher Scientific, you'll support growth and success by developing and maintaining high-value relationships with key customers across our portfolio. This role combines strategic business development, relationship management, and technical expertise to deliver comprehensive solutions that help our customers make the world healthier, cleaner, and safer. You'll coordinate cross-functional teams to identify opportunities, develop account strategies, and execute complex deals while serving as the primary point of contact for strategic accounts. Working in a collaborative matrix environment, you'll coordinate resources across divisions to provide integrated solutions spanning our entire product and service portfolio. The role requires building and maintaining executive-level relationships, developing multi-year strategic plans, and ensuring alignment between customer needs and Thermo Fisher Scientific capabilities. Success depends on your ability to understand complex customer requirements, negotiate sophisticated agreements, and support sustainable business growth while delivering exceptional customer experiences. Requirements: - Bachelor's degree plus 7+ years of strategic account management experience in semiconductor or related industry - Preferred Fields of Study: Business, Engineering or related field - Experience developing and executing complex, multi-year commercial agreements - Strong understanding of Semiconductor dynamics and market trends - Strong relationship-building abilities across all organizational levels - Advanced negotiation, financial analysis, and business planning capabilities - Experience coordinating matrix teams and collaborating across functions - Strong presentation and communication skills at executive level - Proficiency with CRM systems and Microsoft Office suite - Strong project management and organizational abilities - Ability to travel up to 50% for customer engagement - Experience growing revenue and expanding market share - Fluency in English required; additional languages beneficial - Deep knowledge of laboratory, research, and production workflows - Experience managing large, complex customer relationships