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First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its ex
Inside Sales Representative – IB
Location
Texas
Posted
134 days ago
Salary
$17 - $23 / hour
Seniority
Junior
Job Description
Inside Sales Representative – IB
First American
• Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers • Troubleshoot inbound calls from existing customers and redirect calls to proper departments as required • Process Real Estate Applications/contracts • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates • Process auto-renewal preventions • Process and send Real Estate invoices as required • Process seller’s coverage cancelation/Overcome cancelation requests • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction • Consistently perform compliant wrap-ups • Maintain consistent knowledge of company products, version updates, pricing, promotions and broker agreements • Keep abreast of industry, contract coverage and limits, process and procedures
Job Requirements
- High School Diploma or equivalent
- 1-3 years inbound call center sales experience
- Excellent customer service skills
- Excellent oral, written communication and listening skills
- Excellent organizational skills (Multi-tasking, prioritizing and follow up)
- Ability to work under pressure and remain flexible to changing schedules and demands
- Ability to apply common sense, understanding and problem solving
- Type minimum of 45 words per minute
- Working knowledge of Windows and Microsoft Office
- Basic math skills required
- Knowledge of the real estate or mortgage industry helpful
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
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