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First American logo
First American

First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its ex

Inside Sales Representative – IB

Location

Texas

Posted

134 days ago

Salary

$17 - $23 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Inside Sales Representative – IB

First American

• Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers • Troubleshoot inbound calls from existing customers and redirect calls to proper departments as required • Process Real Estate Applications/contracts • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates • Process auto-renewal preventions • Process and send Real Estate invoices as required • Process seller’s coverage cancelation/Overcome cancelation requests • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction • Consistently perform compliant wrap-ups • Maintain consistent knowledge of company products, version updates, pricing, promotions and broker agreements • Keep abreast of industry, contract coverage and limits, process and procedures

Job Requirements

  • High School Diploma or equivalent
  • 1-3 years inbound call center sales experience
  • Excellent customer service skills
  • Excellent oral, written communication and listening skills
  • Excellent organizational skills (Multi-tasking, prioritizing and follow up)
  • Ability to work under pressure and remain flexible to changing schedules and demands
  • Ability to apply common sense, understanding and problem solving
  • Type minimum of 45 words per minute
  • Working knowledge of Windows and Microsoft Office
  • Basic math skills required
  • Knowledge of the real estate or mortgage industry helpful

Benefits

  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan

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