• Build and maintain strong relationships with strategic and referral partners. • Identify and develop new partnership opportunities within the affiliate and iGaming ecosystem. • Maintain and actively manage a database of partners and potential clients. • Travel to industry conferences and events across Europe (London, Malta, Barcelona, Rome, etc.). • Organize and attend in-person meetings with existing and potential clients. • Represent Scaleo as a brand ambassador. • Help partners and clients understand how Scaleo can support their growth and business goals. • Work closely with internal teams to ensure successful partner onboarding and long-term collaboration.

• Responsible for the success of your respective portfolio within your vertical • Directly responsible for managing customer performance and growing a portfolio of fast-growing accounts within your vertical • Build strong partnerships with key client stakeholders to maintain service alignment and satisfaction • Proactively identify value-adding opportunities and enhance operational efficiencies across accounts • Drive continuous improvement programs and processes to meet customer satisfaction

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and detail-oriented Client Services Associate to join our remote team. This position involves supporting clients with cruise and vacation bookings, managing reservations, and delivering exceptional service throughout the travel experience. The ideal candidate has strong communication skills, a client-first mindset, and a genuine enthusiasm for travel and customer care. - Handle client inquiries and provide expert guidance on cruise and travel options - Manage bookings, payments, and travel documentation with accuracy and care - Deliver excellent customer service and ensure a seamless client experience - Collaborate with partners and vendors to coordinate travel details - Maintain organized client records and assist with invoicing and reporting Qualifications - 1+ year of experience in customer service, client relations, or hospitality (preferred) - Strong communication and problem-solving skills - Ability to multitask and manage multiple client interactions in a fast-paced environment - High attention to detail and organizational ability - Familiarity with travel or cruise booking systems a plus (training provided) Benefits - Fully remote – work from anywhere - Comprehensive training and mentorship provided - Supportive, team-oriented environment - Opportunities for professional growth and income advancement - A chance to build your own business in the travel industry

About the Role: The Account Manager supports client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership. In this role, you will contribute to campaigns, build relationships, present Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to learn and leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Own individual revenue targets and contribute to pod revenue goals - Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner - With leadership oversight, manage deadlines and navigate evolving priorities - Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies - Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups so clients feel consistently supported - Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests - Assist with onboarding new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Adopt AI-enabled platforms to ensure precision and efficiency - Own inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors - Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks - Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making - With oversight, ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities - Translate data and performance trends into clear, actionable recommendations for clients - Contribute to the preparation and delivery of client presentations and reviews, including QBRs, using tools that improve data visualization and accuracy - Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant - Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency Minimum Requirements: - 2+ years of experience in account management, partnerships, sales support, or a related field - Strong organizational and execution skills with the ability to manage multiple priorities - Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes - Strong communication and collaboration skills - Comfort working in dynamic or evolving environments Preferred Requirements: - Direct client vertical experience - Direct industry experience in digital media, advertising, or consumer data - Experience supporting renewals, upsells, and client growth conversations - Familiarity with CRM tools (ex. Salesforce) - Experience collaborating with implementation, analytics, or other cross-functional teams - Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) Compensation: - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000-$77,475. The on-target earnings range for this position is $87,600 - $92,340. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.