• Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers • Troubleshoot inbound calls from existing customers and redirect calls to proper departments as required • Process Real Estate Applications/contracts • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates • Process auto-renewal preventions • Process and send Real Estate invoices as required • Process seller’s coverage cancelation/Overcome cancelation requests • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction • Consistently perform compliant wrap-ups • Maintain consistent knowledge of company products, version updates, pricing, promotions and broker agreements • Keep abreast of industry, contract coverage and limits, process and procedures

• Identify and engage potential customers through outbound calls, emails, and other sales channels • Present and explain products or services clearly to prospective clients • Build and maintain strong relationships with leads and customers • Maintain accurate records of interactions and activities in the CRM system • Meet or exceed individual and team sales targets • Collaborate with internal teams to support sales initiatives and improve processes

• Own and manage a full cycle, consultative sales process • Drive coverage of assigned geographic territory through strategic planning • Engage and influence prospective medical practices • Deliver compelling product demonstrations • Maintain a robust pipeline using data driven insights • Regular travel to designated market

• Own the full sales cycle (i.e., from lead generation through closing) for our full suite of growth solutions • Drive expansion and land revenue for high shipping need clients • Use a customer-focused, consultative sales process to educate prospects on which of our products or services will best fit their needs • Conduct product demos, negotiate contracts, and manage relationships across a wide array of prospects and customers • Capture organic expansion growth for the entire portfolio, along with competitive displacement, or win-backs • Become an industry expert in office shipping, warehouse shipping, and eCommerce for global and domestic • Collaborate with cross-functional teams to improve our software products in an effort to identify new opportunities for growth • Understand and effectively communicate the value proposition of the Shipping, Locker, MailStream On Demand, and expansion solution product set • Collaborate with segment-aligned Client Success Managers, Sales Engineers, and Product Specialists to meet objectives • Utilize CRM / Prospecting Technology Tools as well as Pipeline Management Tools to identify new prospects, properly manage lead and opportunity progression, and report on lead development and sales success • Engage with C-Suite as well as other Stakeholders in a client facing capacity • Conduct face-to-face meetings virtually or in person when available/required