• Scheduling and performing territory service work such as on-site installation and preventative maintenance. • Performing emergency service (territory) repair visits. • Providing remote telephone assistance. • Being available to travel at short notice in order to support other Field Service Engineers when needed. • Timely completion of all required documentation. • Communicating any product quality issues to the appropriate persons. • Working closely with Territory Sales personnel and Field Applications Specialists. • Responsible for account management, ensuring a high degree of customer satisfaction. • Obtaining and communicating leads, identifying post-instrument sales, upgrades, and consumables.

• Join the Power of Us at Shyft Global Services, a TD SYNNEX Company. • Shyft Global Services is a wholly owned subsidiary of TD SYNNEX and a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. • We employ more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators.

• The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence. • Cultivating deep-rooted technical relationships with agencies and partners across the South Western US and Mexico, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite. • Integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility. • Ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership. • Support diverse agencies—including Traffic, Transit, Public Safety, and Mobility—to build a cohesive, integrated city architecture. • Audit existing customer ecosystems to identify technical gaps and create tailor-made solution demonstrations. • Document field requirements to drive product positioning and influence internal product design and feature prioritization. • Lead the design and technical documentation, for solutions defined in the account plan. • Establish frameworks for inter-departmental solutions and facilitate collaboration between internal city agencies. • Design and manage application demonstrations that clearly highlight specific business value. • Oversee all pilot installations and manage the technical execution of proof-of-value evaluations. • Collaborate with the APL (Approved Product List) team to secure necessary product certifications. • Partner with customers and prospects to update their ITS specifications to incorporate company Master Specifications. • Resolve complex technical issues that threaten purchase decisions, renewals, or customer retention. • Build deep relationships within key accounts to cultivate product champions and advocates.

• Perform timely and accurate preventative maintenance of medical equipment • Troubleshoot, service repairs, and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns • Own customer issues from dispatch to resolution. • Proactively engage with other team members for appropriate solutions • Maintain relationships with customers and ensure timely communication • Adhere to company policies and procedures to ensure regulatory compliance • Partner with the customer and/or sales team to recommend value-added services