• Drive customer retention and identify upsell opportunities • Responsible for account plan strategies that result in performance and/or improved customer experience • Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity • Build relationships with strategic leadership level customer contacts • Exceed quarterly renewal and net renewal goals • Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team • Coordinate with business users and procurement to ensure timely renewals • Identify Process inefficiencies and provides recommended solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Care Coordinator (PCC) is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach. In this role, the PCC partners closely with assigned clinics to help drive patient compliance, improve client engagement, and provide operational support. This position requires a self-directed individual who can independently manage their workflow, prioritize outreach activities, and support multiple practices simultaneously. The PCC serves as a key liaison between veterinary clinics and their clients while ensuring a high level of service and communication. Qualifications - Strong ability to work independently and manage multiple priorities - Excellent written and verbal communication skills - Comfort working across multiple technology platforms - Strong organization and attention to detail - Ability to handle challenging client conversations with professionalism Requirements - Experience working in a veterinary clinic or animal health environment (preferred) - Familiarity with PetDesk or veterinary practice management systems (preferred) - Prior experience in client service, appointment scheduling, or preventive care coordination (preferred) - Experience working in a remote environment (preferred) Benefits - Competitive compensation dependent on location and experience, with annual bonus potential - Robust set of medical, non-medical, and retirement benefits - Exclusive programs like Alliance Educates, Alliance Propel, and Alliance Cares to support financial, learning, and wellness opportunities Company Description Alliance Animal Health is a fast-growing private equity backed Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. WE ARE A DRUG-FREE & EQUAL OPPORTUNITY EMPLOYER. Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Territory Manager supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. - Respond promptly to internal and external customer inquiries. - Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups. - Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met. - Communicate delays and cancellations to customers and help facilitate redraw of samples as needed. - Deal directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution. - Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. - Special projects and other duties may be assigned to meet business needs. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Must maintain a current status on Natera training requirements. Qualifications - Two year degree and/or 2-5 years of related experience, undergraduate degree preferred. - Skilled specialist, completes tasks in a resourceful and efficient manner. - Advanced professional growth education. - Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire. Requirements - Excellence in de-escalating customer behavior. - Excellent organizational skills and ability to balance multiple client needs and internal stakeholders. - Problem analysis and problem solving skills. - Adaptability to change and self-starter. - Knowledge of customer service principles and practices. - Experience in both phone and written customer support. - Knowledge of administrative procedures and protocols. - Knowledge of numeric, oral, and written language applications. - Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar. - Excellence in attention to detail and critical thinking. - Ability to maintain professionalism during highly escalated situations. Preferred Skills and Experience - Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities. - Problem analysis and problem solving. - Data collection and maintenance. - Bilingual is a plus. Benefits - Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. - Natera employees and their immediate families receive free testing in addition to fertility care benefits. - Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. - Generous employee referral program!

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation, and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices, and clinics. THE TERRITORY This territory will cover South Florida WHAT YOU’LL DO - Identify sales opportunities and capitalize on them. - Establish, develop, and maintain the business and client relationships. - Strategic development of POC Sales opportunities. - Implement sales, marketing, and national account programs as directed by management. - Build and maintain a strong competitive product knowledge - Contribute to the region’s growth by understanding the AE’s objectives and goals - Assist with the management of complex sales by providing technical expertise - Meet established sales goals and objectives while maintaining the territory budget. - Plan, coordinate, and manage the sales performance of the distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to establish and maintain the ability to effectively represent Abbott’s products in the marketplace. - Support distribution partners in the sale of products, including training, sales meetings, technical expertise, and marketing support of the Abbott product lines and distributor private branded products. - Act as a resource for contract negotiation, pricing, proposal, bid preparation, and all customer follow-up. - Identify customer issues and resolve sales-related difficulties. EDUCATION AND EXPERIENCE, YOU’LL BRING Required - BA/BS in sales, marketing, business management, or life science - 6+ years’ experience in medical diagnostics or business-to-business sales. - Understanding and experience working with Distribution Partners - Strong knowledge of sales techniques and methodologies - Demonstrated ability in execution of sales strategies - Proven successful POC/Capital Equipment sales experience. Preferred - Contract negotiation experience - Complex / strategic selling background - Balancing multiple stakeholders WHAT WE OFFER - At Abbott, you can have a good job that can grow into a great career. We offer: - Training and career development, with onboarding programs for new employees and tuition assistance - Financial security through competitive compensation, incentives, and retirement plans - Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs - Paid time off - 401(k) retirement savings with a generous company match - The stability of a company with a record of strong financial performance and a history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $68,000.00 – $136,000.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: CMI ARDx Cardiometabolic and Informatics LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 10 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf