This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pathology Support Coordinator plays a critical role in supporting Natera’s oncology testing operations, including Signatera and Altera. This position is responsible for reviewing and validating pathology tissue samples, ensuring data accuracy and completeness, and partnering cross-functionally to resolve discrepancies prior to report release. The ideal candidate brings strong attention to detail, experience in pathology or laboratory workflows, and the ability to work efficiently in a high-volume, quality-driven environment while maintaining strict compliance with HIPAA and company policies. - Utilize multiple information systems, including LIMS and associated databases, to review and validate pathology tissue samples for Signatera and Altera testing, ensuring accuracy, completeness, and compliance with established protocols. - Interpret pathology reports, clinical documentation, and ancillary testing reports to accurately abstract and enter relevant data for each tissue sample. - Partner cross-functionally with internal teams to investigate, resolve, and document discrepancies or incomplete information in a timely manner. - Identify non-conforming samples and apply appropriate case notes, holds, and escalations to ensure efficient resolution and minimal impact to turnaround times. - Verify and confirm cancer type classifications with the reporting team prior to report release using established communication channels and tracking tools. - Consistently meet or exceed daily productivity and quality metrics. - Participate in interdepartmental meetings to support alignment, knowledge sharing, and continuous process improvement. - Provide constructive feedback on workflows, tools, and standard operating procedures to enhance efficiency and quality. - Maintain thorough knowledge of and adherence to all applicable Standard Operating Procedures (SOPs). - Handle Protected Health Information (PHI) in both electronic and paper formats in compliance with HIPAA and company privacy policies. Complete all required privacy and compliance training. Qualifications - Bachelor’s degree in Biology, Life Sciences, Healthcare, or related field preferred. - High School Diploma or equivalent required. - Minimum of 2 years of experience in the medical or healthcare industry; pathology experience strongly preferred. - Demonstrated data entry experience in a clinical, laboratory, or healthcare setting required. Requirements - Comprehensive training across product lines with the ability to perform quality control reviews with consistently high accuracy and efficiency. - Ability to independently manage routine escalations, discrepancies, and case holds. - Strong understanding of the Sample Review process and associated SOPs, with the ability to apply guidelines accurately in varied scenarios. - Typing speed of at least 45 words per minute with a high degree of accuracy. - Excellent written and verbal communication skills. - Strong critical thinking and problem-solving abilities with sound professional judgment. - Exceptional attention to detail and ability to maintain accuracy in a high-volume environment. - Demonstrated professionalism, reliability, and ability to collaborate effectively within a team-oriented environment. Benefits - Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. - Natera employees and their immediate families receive free testing in addition to fertility care benefits. - Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. - Generous employee referral program!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Support Analyst role at ScriptPro is responsible for troubleshooting, analyzing, and maintaining ScriptPro systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop) to assist customers with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by air or auto may be required. Scope of the Role - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. - Conduct technical analysis and review of system performance. - Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow. - Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests. - Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned. - Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously. - Work a queue of tickets based on priority and impact to the customer. - Recommend workflow changes based on pharmacy needs and recommended best practices. - Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality. - Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users. - Build customer relationships through providing superior customer service. - Document all job functions using Siebel with a high level of data quality. - Proactively monitor systems for performance and connectivity to minimize or eliminate downtime. - Coordinate support for onsite field technicians and shipment of parts to sites. - All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area. - Perform other duties as assigned by a supervisor or manager. Qualifications - An associate degree in computer science or a related field is preferred. - 3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting. - Advanced knowledge of desktop and peripheral hardware troubleshooting. - Experience supporting proprietary software applications. - Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc. - Working knowledge of connectivity and networking concepts. - Intermediate knowledge of SQL databases and query syntax. - Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems). - Experience with SLA-driven resolution environments. - Efficient typing skills are a must; candidate must be able to type 50 WPM. - Positive attitude, drive, and tenacity. - Ability to thrive in a position supporting a constantly evolving and growing industry. - Excellent written and verbal communication skills. - Ability to multitask with varying priorities, while still maintaining a high attention to detail. - Exemplary attendance, reliability and punctuality. - Outstanding customer service skills. - Strong problem-solving and analytical skills. Preferred Skills - Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice. - Experience working with inventory suppliers to place orders. - IT Certification (A+, MCITP Windows OS, Network +, etc.). - Pharmacy operations knowledge. Remote Work Requirements - Must have high-speed reliable internet access with a hard-wired connection. - Must have a distraction free home office workspace. - Must be willing to participate in video virtual meetings (camera on). Compensation and Benefits - The compensation range for this role has been established at $24.00 - $27.00 hourly. - Health: Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs. - Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services. Employment Conditions - It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire. - This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). - Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s security posture and risk management practices. Working Conditions - Requires routine use of standard equipment and extended computer use. - Candidates must be able to sit, use hands and fingers, and occasionally lift, stoop, bend, and reach. - Problem-solving, practical learning, and instruction interpretation skills are essential.

Must be located in the Eastern Time Zone and able to work Eastern Standard Time (EST) hours. The Software Support Specialist serves as a critical point of contact for our clients, ensuring timely and effective resolution of software-related issues while providing top-notch customer service. This role involves trouble shooting software problems, assisting user with application functionalities, and educating customers on software best practices. Typical duties include, but are not limited to: - Responding to client inquiries via various communication channels, providing solutions, and ensuring a seamless customer experience. - Working with a team of support specialists to provide training to customers on GreenSoft’s GDM Software. - Supporting and updating the customer support content, including but not limited to: Users Guides and Release Notes, and Instruction Manuals - Maintaining deep expertise in our software features, workflows, and integrations. - Creating Workflow documents for key customers on how to use the GDM software to meet with their compliance reporting objectives - Documenting issues and resolutions in a ticketing system to track trends and report to management. - The Software Support Specialist’s performance will be measured by effectiveness, value added contribution, and completion % in the following areas. - Effectiveness on providing customers with documentation on specific software features and demonstrating workflow through the GDM Software. - Satisfactory survey on software training, monitoring, tracking and resolving customer support requests. - Collaborating with the development team to roll out feature requests and updates. - Conducting training sessions for users to enhance their understanding of software functionalities. GreenSoft maintains a robust Information Security Management System (ISMS) which all employees are required to adhere to. Software Support Specialist’s ISMS requirements include: - Adhering to the information security policies and procedures. - Understanding of the information security requirements for each project. - Ensuring compliance with data protection and security protocols while handling protected data

• Own and manage technical support tickets from intake to resolution using tools such as Zendesk / Jira. • Investigate and resolve platform issues, data discrepancies, automation failures, and workflow errors. • Clearly document findings, root causes, and resolutions for each issue. • Provide timely updates to customers and internal stakeholders to ensure transparency and confidence. • Analyze logs, API responses, database records, and system behavior to identify root causes. • Perform SQL queries and data validation to support investigations. • Reproduce issues in lower environments when required. • Work closely with Engineering, Operations, Product, and Customer Success teams to resolve complex issues. • Escalate bugs with clear reproduction steps, logs, and impact analysis. • Assist Ops teams by identifying technical vs process-driven issues and routing accordingly. • Proactively identify recurring issues and suggest preventive measures. • Participate in incident response, RCA creation, and post-incident reviews. • Create and maintain internal documentation, runbooks, and troubleshooting guides. • Identify gaps in support processes and recommend improvements. • Help standardize ticket-handling procedures and best practices.