GreenSoft Technology Inc.

Must be located in the Eastern Time Zone and able to work Eastern Standard Time (EST) hours. The Software Support Specialist serves as a critical point of contact for our clients, ensuring timely and effective resolution of software-related issues while providing top-notch customer service. This role involves trouble shooting software problems, assisting user with application functionalities, and educating customers on software best practices. Typical duties include, but are not limited to: - Responding to client inquiries via various communication channels, providing solutions, and ensuring a seamless customer experience. - Working with a team of support specialists to provide training to customers on GreenSoft’s GDM Software. - Supporting and updating the customer support content, including but not limited to: Users Guides and Release Notes, and Instruction Manuals - Maintaining deep expertise in our software features, workflows, and integrations. - Creating Workflow documents for key customers on how to use the GDM software to meet with their compliance reporting objectives - Documenting issues and resolutions in a ticketing system to track trends and report to management. - The Software Support Specialist’s performance will be measured by effectiveness, value added contribution, and completion % in the following areas. - Effectiveness on providing customers with documentation on specific software features and demonstrating workflow through the GDM Software. - Satisfactory survey on software training, monitoring, tracking and resolving customer support requests. - Collaborating with the development team to roll out feature requests and updates. - Conducting training sessions for users to enhance their understanding of software functionalities. GreenSoft maintains a robust Information Security Management System (ISMS) which all employees are required to adhere to. Software Support Specialist’s ISMS requirements include: - Adhering to the information security policies and procedures. - Understanding of the information security requirements for each project. - Ensuring compliance with data protection and security protocols while handling protected data

The Associate Project Manager works with the Project Manager to achieve company goals and meet customer expectations by planning and evaluating project activities, and providing data management services. The goal is to ensure 100% customer satisfaction. Typical duties include but are not limited to:  - Effectively communicates with the customers to understand their expectations and define the steps to achieve them.  - Acts as the compliance manager for the customers and provides the guidance for completing the compliance reporting objectives.  - Manages the project team by providing orientation, training, assignments, scheduling, coaching/counseling, and communicating job expectations.  - Manages project scope, schedule, budget, and resources.  GreenSoft maintains a robust Information Security Management System (ISMS) which all employees are required to adhere to. Associate Project Manager ISMS requirements include: - Adhering to the information security policies and procedures. - Understanding of the information security requirements for each project. - Ensuring compliance with data protection and security protocols while handling protected data