• Learn how Amplify’s suite of educational products function to provide educators with tools for rostering, curriculum, assessment, and reporting • Use content development programs (e.g., Salesforce Knowledge, Google Docs, Adobe Creative Cloud) to create materials that teach educators how to use our software • Format and edit documents to promote clarity, accuracy, and Amplify style; manage document lifecycles efficiently and accurately, maintaining multiple versions as necessary • Create, edit, and manage graphics/screen shots (including alt text) for help materials • Tailor content for specific audiences with differing levels of technical sophistication, including teachers, systems administrators, and students • Work with source control systems, developers, and Quality Assurance (QA) to ensure proper integration • Meet regularly with Amplify stakeholders to discuss project workflows, ensure correct grammar in designs and specifications, and promote consistency through product communications

• Write, edit, and proofread technical documents, manuals, and reports. • Ensure all content is accurate, clear, consistent, and adheres to documentation standards. • Collaborate with subject matter experts to verify technical information. • Maintain version control and ensure compliance with organizational documentation protocols. • Simplify complex technical concepts for varied audiences without sacrificing accuracy.

• Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content • Create in-app copy, tooltips, and microcopy that guides users through features and workflows • Develop internal support documentation to enable our Customer Success and Support teams to better serve customers • Partner with Product Managers to document feature requirements and create comprehensive product specifications • Contribute to video scripts, tutorial content, and training materials for new feature rollouts • Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows • Collaborate with Marketing to ensure messaging consistency across customer touchpoints • Partner with Customer Success and Support teams to identify documentation gaps and common user pain points • Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines • Establish and maintain documentation standards, style guides, and best practices • Organize and structure information architecture for optimal user experience • Track documentation metrics and gather user feedback to continuously improve content effectiveness • Manage documentation lifecycle, including updates for product changes

• Collaborate with stakeholders and leverage customer and product insights to develop audience-focused content plans • Design and implement programs to manage the content lifecycle • Plan and execute content onboarding for new products • Use data-driven insights to improve content • Ensure content is published, accurate, and easy to consume • Monitor the effectiveness of technical content development and provide recommendations