Skimmer

Role Description We are seeking an experienced Senior Product Manager to lead the continued development and evolution of our product roadmap. As a product leader, you will shape the roadmap, partner cross-functionally, and drive delivery of customer value in order to help pool professionals manage their daily work in the field and grow their business. You’ll work closely with design, engineering, customer success, and leadership to continue to grow our world-class platform, ensuring that it remains intuitive, reliable, and indispensable to our users. You will own the full lifecycle of product development, from discovery to delivery and adoption to iteration. Reporting to the VP of Product, this role can be in Austin, TX or remote. What you'll do - Own the product vision and strategy, aligning it with Skimmer’s overall business goals and user needs. - Define and prioritize the roadmap, collaborating with stakeholders to balance innovation, tech debt, and user feedback. - Lead product discovery efforts, including user research, customer interviews, and prototype testing to identify new opportunities and refine existing features. - Write clear, actionable requirements for design and engineering, and manage sprint cycles with an eye toward fast, high-quality execution. - Analyze product usage and customer feedback to measure success, validate decisions, and iterate as needed. - Act as a domain expert, keeping tabs on industry trends, emerging technologies, and competitor offerings. - Ensure a cohesive, delightful customer experience that supports Skimmer’s mission and brand. What Performance Looks Like Within your first 3 months you will analyze and assess customer needs around our products and translate those into roadmap and business requirements for our UX and engineering team. You’ll have a deep understanding of our current web and mobile platforms and roadmap. You will interact with our customers and will lead efforts to ensure customer experience remains the best in the industry. Qualifications - Experience leading development teams building native web applications including taking at least one product from concept-to-launch successfully. - Proven success leading end-to-end product development in a high-growth SaaS or tech environment. - Strong user empathy with a passion for field-focused design and a deep understanding of UX best practices. - Excellent communication and collaboration skills, with the ability to influence and inspire across teams. - AI-forward product manager who has utilized tools like Claude, ChatGPT, Replit, V0, or similar to help accelerate product development. - Experience with common tools like Figma, Sketch, Azure Dev Ops, Notion, Jira, Mixpanel, and Pendo, and similar platforms. - Familiarity with agile methodologies and a data-informed mindset. - Bonus: Experience in vertical SaaS or field service software. Benefits - Competitive base pay + bonus potential. - Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’). - Fantastic culture with a very strong eNPS - we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. - Immediate access to 401(k) with company match. - Flexible PTO (MINIMUM of 10 days required every year). - 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner. - Remote work friendly. - Comprehensive learning and development budget. - A manager dedicated to your development.

• Execute high-volume outbound prospecting campaigns via phone, email, SMS and other channels. • Roughly 100+ calls per day (we’ll provide your leads and the tools required to hit that activity level with relative ease) • Generate a certain level of qualified prospects who book and attend a discovery/demo meeting with an AE • Utilize sales tools including our CRM, sales engagement platforms, and prospecting databases • Work closely with the AEs to understand how you can best support them and to learn from them to further your sales career

• Provide warm, expert assistance across phone, email, and chat channels • Educate our pros on software capabilities, effective troubleshooting, and optimal workflows • Partner with Product, Success, and Engineering to bridge the gap between user feedback and technical solutions • Cultivate rapport through empathetic connection, transparent dialogue, and a splash of humor • Evolve into a Skimmer authority, mastering how our platform transforms the daily lives of pool professionals

Role Description We're looking for an experienced content marketer to cover a 12-month maternity leave starting June 1, 2026. This is a full-time, fully remote contract role at 40 hours per week and we are looking to pay around $120,000 CAD/$90,000 USD. Working hours are in Eastern or Central time. You'll be stepping into an active content program and keeping it moving. This role is execution-focused — you'll be producing and publishing content across blog, social, email, and community channels, staying closely aligned with the marketing team, and using AI tools as part of your day-to-day workflow. Your number one goal in this role is to keep Skimmer's content engine running at full speed. What you'll do: - Write and publish content across all marketing channels, including blog, social, email, community channels - Produce Skimmer’s annual State of Pool Service industry report - Execute against an existing content calendar and adapt as priorities shift - Collaborate with marketing team members to gather context, briefs, and direction - Use AI tools to support and accelerate content production - Maintain consistency with established brand voice and content standards Qualifications - Proven experience in content marketing, preferably in B2B SaaS - Strong content creation skills across multiple formats and channels - Experience using AI tools in a content workflow - Highly organized and able to manage multiple deadlines in a remote environment - Familiarity with Webflow or a similar CMS is a plus Benefits - Competitive base pay + bonus potential - Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) - Fantastic culture with a very strong eNPS - we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. - Immediate access to 401(k) with company match - Flexible PTO (MINIMUM of 10 days required every year) - 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner - Remote work friendly - Comprehensive learning and development budget - A manager dedicated to your development Company Description At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

About Skimmer Skimmer is the #1 pool service management software trusted by more pool service companies than any other platform in North America. Our all-in-one solution helps pool professionals save 20+ hours per month, grow 3-4x faster, and deliver exceptional customer experiences through route optimization, automated service reports, and comprehensive business management tools. The Team: - Sales team today is 9 team members (1:1 AE:BDR) reporting to our Director of Sales and growing fast - All reps are remote and support each other throughout the day when necessary - Our current tech stack is Hubspot, Dialpad, Zoom, G-suite , and we’re AI-forward as long as it benefits our customers’ experience with Skimmer - We live our values- we’re hardworking, humble, and believe that our customer’s success is our success. - Career development is a priority- we have a high retention rate and eNPS because we truly care about our people and their growth. Role specifics: Sales Execution - 100% of your leads are inbound–either through marketing channels (demo request, cart abandon, etc) or sourced and booked by a BDR - Manage the full sales cycle from qualified lead to closed deal, with average deal sizes ranging from $2,000 to $25,000 annually - Conduct product demonstrations showcasing how Skimmer's features solve specific pain points for pool service businesses - Build and maintain a robust pipeline of prospects while achieving quarterly and annual revenue targets - Negotiate pricing, contract terms, and close deals with pool service company owners and decision-makers Requirements - Full-cycle (qualifying to closing) B2B SaaS sales experience with proven track record of meeting/exceeding quotas - Proficiency with CRM systems (HubSpot is a plus) and sales enablement tools - Strong presentation and communication skills with ability to articulate complex technical concepts - Self-motivated with excellent time management, listening, and organizational skills Nice to Haves - Previous experience selling vertical SaaS products to service-based businesses or field service management software - Knowledge of the pool service industry or related home service businesses - Experience selling subscription-based SaaS platforms with billing modules - Successful track record managing deals with 1-3 month sales cycles - Familiarity with route optimization, scheduling, or service management software - Bilingual (English & Spanish) candidates encouraged to apply Benefits - Competitive base pay + bonus potential - Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) - Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. - Immediate access to 401(k) with company match - Flexible PTO (MINIMUM of 10 days required every year) - 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner - Remote work friendly - Comprehensive learning and development budget - A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

• Deliver friendly, knowledgeable phone, email, and chat support to our customers • Guide customers through product features, troubleshooting, and best practices • Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues • Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!) • Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 6000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we - Realize our customers' success is our success. - Build humble, diverse teams who have fun winning. - Drive results with urgency. - Earn trust through transparent communication. Who are you? / About You: Skimmer is looking for a player/coach technical leader for our Payments and Finance Development team. You will be responsible for leading a small team of developers and contributing code that improves our platform's operations around credit card processing, payment gateways, and financial integrations. You will report to the VP of Engineering and partner closely with Product, Finance, Customer Success,, and Support stakeholders. The Payments and Finance Development Team owns all financial aspects of the Skimmer platform and mobile app, including credit card processing, payment gateways, and integration with accounting platforms. They own metrics like payment success rate, transaction security, and finance system data integrity. A separate team owns the Stripe integration for subscribing to Skimmer. This role owns the finance integrations that our customers use. Your number 1 goal in this role is to ensure a secure, reliable, and compliant payments and financial ecosystem. The ideal candidate will have strong hands-on experience with API-based, real-time integrations, especially focusing on Stripe credit card processing and finance systems. As a player/coach, you will ensure technical excellence while leading a small team. Proficiency in leveraging AI tools to enhance team productivity and code quality is a significant plus. Your role is critical in ensuring secure, reliable, and compliant financial operations within the Skimmer platform. You will be joining a company with a collaborative culture, focus on customers, and emphasis on having a good time together! 🏊 What you'll do: - Lead and manage a small team of development engineers, acting as a player/coach to mentor and contribute technically. - Be the internal technical expert on Skimmer's payments and finance systems, including Stripe credit card processing. - Drive the integration and maintenance of financial and accounting platforms (e.g., QuickBooks Online) to ensure data accuracy and compliance. - Utilize AI tools and best practices to maximize the productivity and efficiency of your development team. - Assist in vendor selection for payment gateways and financial solutions. - Develop and implement secure, reliable APIs and systems for all payment and finance-related functionality. - Oversee security and compliance for payment card industry data (PCI DSS). Early Projects (first 90 days): - Lead the migration or upgrade of our core Stripe credit card processing system to the latest API standards. - Scope and initiate the integration with QuickBooks Online or a similar accounting platform. - Review and enhance our current PCI compliance posture and data security protocols. Your Experience: - Experience in a technical leadership or lead player/coach role leading a development team’s prioritized workload at a SaaS startup. - Proven expertise building API integrations for SaaS products, specifically in the credit card processing and finance domain. - Deep, hands-on expertise with Stripe credit card processing and payment gateways. - Experience integrating with accounting platforms like QuickBooks Online, Xero, or similar . - Proficiency leveraging and implementing AI tools (preferably Claude) for development productivity. - Expertise developing in C# and proficient with Microsoft SQL. - Strong business acumen and an understanding of tax, accounting, and payment compliance (e.g., PCI DSS). - High emotional intelligence (EQ) and a track record of leading successful cross-functional projects. Benefits - Competitive base pay + bonus potential - Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) - Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. - Immediate access to 401(k) with company match - Flexible PTO (MINIMUM of 10 days required every year) - 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner - Remote work friendly - Comprehensive learning and development budget - A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

• Be the internal technical expert on Skimmer subscriptions through Stripe. • Help make the subscription process more flexible and efficient by improving the Skimmer app to take advantage of Stripe features • Assist in vendor selection to solve challenges as they arise. • Create APIs and systems to help customers onboard faster and unlock their own productivity. • Understand the key metrics for user adoption. • Implement A/B testing on workflows to understand what works for our customers. • Enable Stripe’s free trial workflow. • Take greater advantage of Stripe’s new user workflow to unlock additional sales workflows. • Implement Stripe’s metered billing to better track usage.

Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 6300+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored (2024) to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. The Role: We're looking for a motivated Business Development Representative to join our sales development team. As a BDR, you'll be the first point of contact for potential customers, responsible for generating qualified opportunities for our Account Executive team. This is an excellent position for someone looking to build a career in B2B SaaS sales within a growing company. The skills and resourcefulness you will learn in this BDR role will be instrumental in everything else you do later in your sales career. You’ll also benefit from working with world-class revenue leaders across the GTM org (Marketing, Sales, Success, and Support). The Team: Sales team today is 9 folks (4 BDRs - 5 AEs) reporting to our Director of Sales All reps are remote and support each other throughout the day Our current tech stack is Hubspot, Nooks, Clay, Zoom, Gong, ChatGPT/Claude(your choice), & G-suite; we’re AI forward as long as it benefits our customers’ experience with Skimmer We live our values- we’re hardworking, humble, and believe that our customer’s success is our success. Career development is a priority- we have a high employee retention rate and eNPS because we truly care about our people and their growth. This is not a ‘sit-back and roll through calls’ type of BDR role . Our BDR team is made up of extremely hungry, creative, and relentless sellers. If this sounds like you, we encourage you to apply to become the next ‘A-Player’ BDR on our team of All-Stars. What you will do: Lead Generation & Prospecting Execute high-volume outbound prospecting campaigns via phone, email, SMS and other channels. Roughly 100+ calls per day (we’ll provide your leads and the tools required to hit that activity level with relative ease) Generate a certain level of qualified prospects who book and attend a discovery/demo meeting with an AE Utilize sales tools including our CRM, sales engagement platforms, and prospecting databases Work closely with the AEs to understand how you can best support them and to learn from them to further your sales career What you bring: Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority  of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply. Compensation Range: $60K #BI-Remote

• Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content • Create in-app copy, tooltips, and microcopy that guides users through features and workflows • Develop internal support documentation to enable our Customer Success and Support teams to better serve customers • Partner with Product Managers to document feature requirements and create comprehensive product specifications • Contribute to video scripts, tutorial content, and training materials for new feature rollouts • Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows • Collaborate with Marketing to ensure messaging consistency across customer touchpoints • Partner with Customer Success and Support teams to identify documentation gaps and common user pain points • Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines • Establish and maintain documentation standards, style guides, and best practices • Organize and structure information architecture for optimal user experience • Track documentation metrics and gather user feedback to continuously improve content effectiveness • Manage documentation lifecycle, including updates for product changes