Job Closed
This listing is no longer active.
Everything you need to run your pool service business, all in one app.™
Technical Writer
Location
United States
Posted
129 days ago
Salary
0
Seniority
Senior
Job Description
Technical Writer
Skimmer
• Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content • Create in-app copy, tooltips, and microcopy that guides users through features and workflows • Develop internal support documentation to enable our Customer Success and Support teams to better serve customers • Partner with Product Managers to document feature requirements and create comprehensive product specifications • Contribute to video scripts, tutorial content, and training materials for new feature rollouts • Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows • Collaborate with Marketing to ensure messaging consistency across customer touchpoints • Partner with Customer Success and Support teams to identify documentation gaps and common user pain points • Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines • Establish and maintain documentation standards, style guides, and best practices • Organize and structure information architecture for optimal user experience • Track documentation metrics and gather user feedback to continuously improve content effectiveness • Manage documentation lifecycle, including updates for product changes
Job Requirements
- Hands on experience as a Technical Writer, preferably in SaaS or software companies
- Portfolio demonstrating clear, user-centered documentation across multiple formats (help docs, in-app copy, guides, etc.)
- Exceptional writing and editing skills with strong attention to detail
- Ability to quickly understand complex technical concepts and translate them for non-technical audiences
- Experience working in agile/scrum product development environments
- Proficiency with documentation tools (e.g., Notion, Confluence, Markdown, or similar)
- Strong project management skills and ability to handle multiple priorities simultaneously
- Excellent communication and collaboration skills across technical and non-technical stakeholders
- Experience with B2B SaaS products, especially field service management or vertical SaaS
- Familiarity with UX writing principles and in-app content creation
- Knowledge of HTML/CSS and comfort working with developer tools
- Understanding of API documentation and developer resources
- Experience with analytics tools to measure documentation effectiveness
Benefits
- Competitive base pay + bonus potential
- Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate access to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
Related Guides
Related Categories
Related Job Pages
More Technical Writer Jobs
Senior Technical Content Developer, Media & Entertainment
AutodeskAutodesk is an award-winning Fortune 1000 company based in San Rafael, California. Over the years, the company has made significant contributions toward revolutionizing the movemen
• Collaborate with stakeholders and leverage customer and product insights to develop audience-focused content plans • Design and implement programs to manage the content lifecycle • Plan and execute content onboarding for new products • Use data-driven insights to improve content • Ensure content is published, accurate, and easy to consume • Monitor the effectiveness of technical content development and provide recommendations
Technical Writer
WoolpertFounded in 1911, Woolpert is the premier architecture, engineering, and geospatial (AEG) firm.
• Write and maintain new proposal documents (resumes, project descriptions, boilerplate text, etc.) that meet company-defined standards. This includes placing appropriate graphics and editing for grammar and punctuation. • Update employee master resumes. • Work with proposal managers and coordinators to develop and/or update writing guidelines and standards. • Review current proposal documents (resumes, project descriptions, boilerplate text, etc.), revising to meet company-defined standards. • Maintain proposal materials within various document repositories. • Act as a resource to proposal coordinators for proposal preparation, including assisting with overflow support. • Perform editorial quality assurance/quality control checks on proposal submittals.
Technical Writer
NerdioEmpowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure
• Develop and update technical documentation, including user manuals, installation guides, release notes, and FAQs. • Collaborate with subject matter experts and cross-functional teams to gather information and ensure the accuracy and completeness of documentation. • Organize and present technical information in a clear and structured manner, tailoring it to the intended audience. • Review and edit existing documentation for clarity, consistency, and adherence to style guidelines. • Ensure that all documentation complies with industry standards, best practices, and regulatory requirements. • Verify the accuracy of technical information through testing and collaboration with relevant teams. • Maintain a centralized repository for technical documentation, ensuring version control and accessibility for internal and external stakeholders. • Collaborate with the customer engagement team to gather feedback and identify areas for improvement in documentation.
Proposal Technical Writer – Content Manager
OnebriefOnebrief is a dynamic software company specializing in collaborative military planning solutions. Its platform simplifies and modernizes operational workflows, making it easier for
• Develop government proposal and influencing documentation, transferring and translating knowledge from technical subject matter experts into understandable descriptions that address customer problems • Create persuasive, engaging, and differentiating documentation that clearly communicates value propositions, benefits, and impacts to customers, markets, industry, and national security interests • Author, co-author, and ghost-write whitepapers, position papers, unsolicited proposals, thought leadership, and shaping documents • Develop compelling, differentiating content on competitive RFP proposals, sole source responses, and proactive proposals • Translate Onebrief’s technology uniqueness and merit into business value and problem-solving solutions that are understandable by non-technical readers • Create and apply processes, assets, content libraries, and frameworks to improve and scale company content across the broader Onebrief business • Train and coaching authors of similar documents to improve their persuasive writing abilities that directly address customer needs, requirements, and evaluation criteria • Evaluate, recommend, and potentially lead the implementation of new technologies that provide scale, automation, and quality improvement of proposal and influencing documents, including software and AI/ML for enhanced writing, content, and document creation



