• Write, edit, and proofread technical documents, manuals, and reports. • Ensure all content is accurate, clear, consistent, and adheres to documentation standards. • Collaborate with subject matter experts to verify technical information. • Maintain version control and ensure compliance with organizational documentation protocols. • Simplify complex technical concepts for varied audiences without sacrificing accuracy.

• Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content • Create in-app copy, tooltips, and microcopy that guides users through features and workflows • Develop internal support documentation to enable our Customer Success and Support teams to better serve customers • Partner with Product Managers to document feature requirements and create comprehensive product specifications • Contribute to video scripts, tutorial content, and training materials for new feature rollouts • Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows • Collaborate with Marketing to ensure messaging consistency across customer touchpoints • Partner with Customer Success and Support teams to identify documentation gaps and common user pain points • Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines • Establish and maintain documentation standards, style guides, and best practices • Organize and structure information architecture for optimal user experience • Track documentation metrics and gather user feedback to continuously improve content effectiveness • Manage documentation lifecycle, including updates for product changes

• Collaborate with stakeholders and leverage customer and product insights to develop audience-focused content plans • Design and implement programs to manage the content lifecycle • Plan and execute content onboarding for new products • Use data-driven insights to improve content • Ensure content is published, accurate, and easy to consume • Monitor the effectiveness of technical content development and provide recommendations

• Write and maintain new proposal documents (resumes, project descriptions, boilerplate text, etc.) that meet company-defined standards. This includes placing appropriate graphics and editing for grammar and punctuation. • Update employee master resumes. • Work with proposal managers and coordinators to develop and/or update writing guidelines and standards. • Review current proposal documents (resumes, project descriptions, boilerplate text, etc.), revising to meet company-defined standards. • Maintain proposal materials within various document repositories. • Act as a resource to proposal coordinators for proposal preparation, including assisting with overflow support. • Perform editorial quality assurance/quality control checks on proposal submittals.