• Motivate and coach customers on AutoVitals’ best practices in order to drive optimal engagement and utilization levels; • Monitor account health and client satisfaction using tools like Gainsight and Salesforce, proactively identifying churn risks and growth opportunities, and developing corrective action plans as needed. • Facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams. • Develop product expertise through on-going training, engagement with fellow team members, and review of collateral and documentation provided by the product and management teams; • Work with support and product teams to facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams; • Provide an exceptional training experience for customers and stakeholders as needed to drive optimal engagement • Identify common customer challenges to suggest better solutions. • Partner with AutoVitals’ Account Managers to identify upsell opportunities to drive growth. • Collaborate with other cross-functional team members to translate business needs and product requirements into new solutions for customers. • Drive customer referrals, reviews and case studies. • Other similar responsibilities, as the Company may require from time to time.

• Serve as a key advisor to a broad range of customers across different industries, roles, and stages of their journey, using a blend of 1:1 and 1:many approaches to maximize impact and engagement. • Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they remain on track to achieve their security and compliance goals. • Enable customers to become self-sufficient Vanta advocates by guiding them through immediate challenges while setting them up for long-term success, value realization, and retention. • Utilize our CS platform to track and prioritize customer health indicators across the team’s book of business, making data-driven decisions to enhance customer outcomes. • Develop a deep understanding of Vanta's platform and its applications, advising customers on how to optimize their use of our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management solutions. • Partner closely with your team and cross-functional partners to develop and execute plays that drive customer engagement, adoption, and retention across Vanta startup customers. • Proactively identify at-risk accounts, provide detailed customer insights, and collaborate with Account Managers to uncover expansion opportunities. • Coordinate with Support, Partners and EPD to efficiently resolve customer issues, ensuring a seamless and positive experience. • Act as a customer advocate, channeling feedback and insights to the Product team and broader organization to drive continuous improvement.

School Success Partner (Texas-based) Remote (with TX residency requirements), Full-Time Requirements 5+ years of instructional leadership experience including some at the district-level; must have track record of success leading instructional change efforts in various school contexts and at scale Experienced and skillful instructional coach and PD provider Self-motivated, with a bias for action; takes ownership over the success of district partners Commitment to leading for equity and a self- and social awareness about issues of race, power, and privilege Skilled and effective communicator and relationship builder Strong programmatic and operational skills; highly organized and capable project manager (there is a lot to keep organized) Proximity to a major airport in one of the following geographic areas in Texas: Houston, Austin, Dallas, or San Antonio (please note: candidates outside of Texas will not be considered for this role), with up to 50% regular national travel expected (i.e. candidates should expect to spend ~115 nights away from home during the school year, supporting school districts within Texas and the surrounding states). Candidates should be equally comfortable traveling to and supporting urban and rural districts across the US. Preferred (Not Required) EdTech experience in similar role Where is this position located? This is a full-time, fully remote position for candidates residing in Texas with proximity to a major airport with up to 50% regular national travel expected. What is the compensation for this position? At Coursemojo, we are committed to equitable, transparent, and rewarding compensation for our teammates. We base our salaries for every position on three factors: 1) benchmark data for similar roles, 2) a candidate’s level of experience, and 3) a candidate’s geographic location. The salary range for candidates is $94,500-111,200 annually for P3 hires (5-8 years of relevant instructional leadership experience) and $120,100-$141,300 annually for P4 hires (8+ years of relevant instructional experience). A candidate’s salary offer within their range will be determined based on the candidate’s local cost of labor (with Tier 1 labor markets like NYC & SFO at the high-end of those ranges; most other geographies within the US fall towards the bottom of each range). You will also receive new hire equity in Coursemojo and competitive benefits. Our Commitment Studies have shown that people of color and women are less likely to apply for jobs unless they believe they check all the boxes listed in a job description. We encourage you to apply, even if you don't believe you meet every one of our qualifications described. We are committed to recruiting, hiring, and retaining a diverse team. We have designed a hiring process that surfaces candidates’ strengths, celebrates differences, and mitigates bias where possible so that we can hire the best and most diverse team possible. How to Apply Submit your application here.

HSI is a fast-growing SaaS company helping organizations simplify safety, compliance, and workforce management — empowering businesses to keep their people safe, trained, and compliant. Essential Functions - Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts - Work with customers to ensure they are leveraging our services effectively and finding value in our services - Become an expert in our services and educate customers on the use and benefits of our products - Work closely with New Business Acquisition, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues - Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development - Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Retention Rate of 95%+. - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth - Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes - Maintain a revenue base by managing account retention and renewal - Drive upgrade revenue through increased product adoption and increased usage Other duties as assigned Competencies - Communication – Possesses strong verbal, written, and presentation skills; able to engage effectively with customers at all levels, including executives. - Confidence and Motivation – Displays high energy, self-motivation, and confidence while working both independently and as part of a team. - Adaptability – Thrives in fast-paced environments, demonstrating a strong desire and ability to learn and grow. - Multitasking – Manages multiple priorities and projects effectively without sacrificing quality or attention to detail. - Technical Aptitude – Understands internet and web-based applications, with a willingness to learn new technologies. - Product Knowledge – Able to quickly understand and clearly articulate HSI’s products, services, and overall value proposition. - Organization – Maintains strong organizational skills, attention to detail, and effective prioritization of tasks.