• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations. • Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies. • Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues. • Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals. • Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions. • Document client interactions, sales endeavors, and growth metrics to inform strategic direction. • Achieve or exceed targets related to account growth and upsell according to plan. • Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs. • Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs. • Proactively monitor and report client KPI and success metrics

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Account Manager at Sinch, you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives. - Lead the development and execution of strategic account plans - Identify new opportunities for expansion while ensuring delivery of tailored, value-driven solutions - Build strong, consultative relationships and stay attuned to industry trends and client priorities - Monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution. Your Impact & Responsibilities - Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. - Opportunity & Pipeline Management: Identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. - Value Proposition: Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in. - Prospecting Effectiveness: Utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. - Negotiation Skills: Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals. - Market & Vertical Intelligence: In-depth understanding of the market, including key players, competitive landscape, and emerging trends. Qualifications - A minimum of 8 years of related experience with a bachelor's degree; or 6 years with a master's degree; or a PhD with 3 years' experience; or equivalent experience. - Experience in Enterprise Level account management, Enterprise sales, or Enterprise customer success in the technology sector. - Proven track record of managing complex client relationships and driving account growth. - Strong leadership and mentoring skills with the ability to inspire cross-functional teams. - Exceptional communication, negotiation, and problem-solving skills. Benefits - Comprehensive market competitive medical, dental, and vision plans. - Access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program. - Paid parental leave and family planning support. - Flexible remote work offerings. - Paid time off to support a volunteer program of your choice.

• Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience. • Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor. • Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship. • Work closely with the strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives. • Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference. • Act as the 'Voice of the Client" within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams. • Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity. • Mentor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope. • Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client. • Drive the collection of the client reviews, case studies, and awards to celebrate the success of the partnership.

• Build strong, professional relationships with key contacts at assigned client companies, both at franchise and corporate levels. • Brings together the right team members (Technicians, Ops managers, support staff, technical teams, and leaders) to meet client goals and expectations. • Stays up to date on industry trends and best practices, and shares useful insights with clients • Manages contract renewals and handles price increases • Regularly checks in with clients to understand their needs and improve their programs. • Communicates clearly and professionally with key contacts, including senior executives. • Completes and submits required weekly, monthly, and annual reports, and handles related administrative tasks. • Take on additional duties as needed.