This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Account Manager at Sinch, you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives. - Lead the development and execution of strategic account plans - Identify new opportunities for expansion while ensuring delivery of tailored, value-driven solutions - Build strong, consultative relationships and stay attuned to industry trends and client priorities - Monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution. Your Impact & Responsibilities - Strategic Account Management: A focused approach to managing high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. - Opportunity & Pipeline Management: Identifying, organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. - Value Proposition: Effectively communicating the value and benefits of the solution to the client, ensuring alignment with their needs and securing buy-in. - Prospecting Effectiveness: Utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. - Negotiation Skills: Engaging in negotiations to achieve mutually beneficial agreements, balancing client satisfaction with organizational goals. - Market & Vertical Intelligence: In-depth understanding of the market, including key players, competitive landscape, and emerging trends. Qualifications - A minimum of 8 years of related experience with a bachelor's degree; or 6 years with a master's degree; or a PhD with 3 years' experience; or equivalent experience. - Experience in Enterprise Level account management, Enterprise sales, or Enterprise customer success in the technology sector. - Proven track record of managing complex client relationships and driving account growth. - Strong leadership and mentoring skills with the ability to inspire cross-functional teams. - Exceptional communication, negotiation, and problem-solving skills. Benefits - Comprehensive market competitive medical, dental, and vision plans. - Access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program. - Paid parental leave and family planning support. - Flexible remote work offerings. - Paid time off to support a volunteer program of your choice.

• Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience. • Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor. • Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship. • Work closely with the strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives. • Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference. • Act as the 'Voice of the Client" within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams. • Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity. • Mentor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope. • Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client. • Drive the collection of the client reviews, case studies, and awards to celebrate the success of the partnership.

• Build strong, professional relationships with key contacts at assigned client companies, both at franchise and corporate levels. • Brings together the right team members (Technicians, Ops managers, support staff, technical teams, and leaders) to meet client goals and expectations. • Stays up to date on industry trends and best practices, and shares useful insights with clients • Manages contract renewals and handles price increases • Regularly checks in with clients to understand their needs and improve their programs. • Communicates clearly and professionally with key contacts, including senior executives. • Completes and submits required weekly, monthly, and annual reports, and handles related administrative tasks. • Take on additional duties as needed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing relationships with core Cloud Solution Providers (CSPs) — Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). This role will drive Strategic’s cloud go-to-market (GTM) execution, align partner programs, and increase revenue through collaborative sales motions, marketplace optimization, and cross-partner collaboration with our ISV ecosystem. - Manage and grow relationships with AWS, Azure, and GCP field and partner development teams. - Develop and execute joint GTM plans, ensuring alignment between Strategic’s cloud strategy and each hyperscaler’s priorities. - Partner with ISV Partner Alliance Managers to align ISV solutions that drive cloud consumption, marketplace listings, and co-sell wins. - Lead the development and execution of joint go-to-market (GTM) campaigns with CSP and service partners. - Support the operations team with guidance and resources to drive marketplace listing creation, maintenance, and optimization. - Enable internal teams on how to leverage marketplaces to reduce procurement barriers, simplify transactions, and accelerate deals. - Build and maintain relationships with service delivery partners who provide subcontracting or implementation services tied to cloud workloads. - Track and report on CSP pipeline growth, marketplace engagement metrics, and co-sell success through CRM and partner portals. - Stay informed about evolving partner programs, incentives, and tier requirements across AWS, Azure, and GCP. Qualifications - 5+ years experience in cloud alliance management, channel sales, or partner development with hyperscalers. - Understanding of CSP GTM motions, including co-sell, marketplace, and consumption-based revenue models. - Familiarity with AWS Partner Central, Microsoft Partner Center, and GCP Partner Advantage portals. - Experience supporting marketplace listings, private offers (PPA/PPO), or similar transaction structures. - Strong relationship management skills across business, technical, and operational teams. - Preferred: AWS Partner Sales Accreditation (Business) or AWS Partner Cloud Economics Accreditation. - Bonus: Experience coordinating with ISVs or MSPs in cloud go-to-market plays. - ISO 9001:2015 internal training to be completed within ninety (90) days of hire. Physical Requirements - Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. - The work environment is generally favorable with reasonable lighting and temperature. - Work is generally performed within an office environment, with standard office equipment available. - Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse, and keyboard. Benefits - Medical Insurance - Dental Insurance - Life Insurance - Vision Insurance - Long-term and Short-term Disability Insurance - 401k Plan - Paid Vacation Days - Paid Sick Days - Paid Holidays Other Benefits - Dog-friendly corporate office - Wellness incentives - Referral bonuses Screening Requirements - Background Check - Drug Testing