This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities. - Develop and manage client relationships, serving as the primary point of contact for key accounts. - Generate new business opportunities by expanding within existing accounts. - Collaborate with clients to understand business challenges and align solutions across physical security and managed services. - Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions. - Stay current with new security technologies, products, and industry trends to advise clients effectively. - Partner with technical teams to ensure client needs are accurately translated into deliverables. - Identify opportunities for up-selling and cross-selling across the security and IT service portfolio. Qualifications - 2-4 years of technical sales or account management experience in security or related industries. - Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems. - Must have experience in account management. - Excellent communication and relationship-building skills. - Be able to work at a fast-paced environment. - Strong technical aptitude with digital and security technologies. - Commercially minded with a focus on delivering measurable client and business outcomes. Benefits - Competitive base salary based on experience. - Bonus and commission programs. - Paid Time Off (PTO). - Volunteer Paid Time Off (VTO). - 100% employer paid family health insurance premium. - 100% employer paid disability insurance. - 100% employer paid dental & vision insurance. - 401k with Safe Harbor contributions from company annually. - Profit sharing opportunities. Company Description K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position offers you the opportunity to join our rapidly growing organization. We're looking for people with a passion for delivering customer success. As an Escalation Manager, you will flex your leadership, practice self-autonomy and show initiative to optimize both process and delivery around our Managed Service offerings. - Own client technical escalations and coordinate resolution efforts with primary internal and external stakeholders by working cross-functionally to ensure incident ownership, action items and communications are fulfilled - Organize and facilitate calls between multiple parties, managing an active incident bridge and ensuring consistent communication through resolution of ongoing incidents - Ensure process change ideas are implemented and action items are driven toward effective change - Assist with development and management of clear and standard processes, which allow for both efficient and effective process adherence while managing escalations - Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems - Provide robust post-escalation reporting to ensure there is appropriate visibility into key client issues including escalation statistics, trending analysis, incident status activities and engaged resources - Ability to translate technical information and articulate findings and next steps clearly to all stakeholders - Set proper expectations for all stakeholders on expected outcomes, timelines and communication cadences - Willing to work outside regular business hours as required to meet escalation needs - Participate in the team’s weekend and holiday on-call rotation Qualifications - Bachelor’s degree in technology, business, communications, or related field plus 3+ years of experience in technology or customer service - Ability to work in a fast paced, challenging environment with a diverse, global client base - Strong analytical and end-to-end problem identification, management and resolution skills - Strong written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms - Skilled at managing relationships with C-level stakeholders - Available to work outside regular hours, including weekends and holidays, to handle escalations and join the on-call rotation - Ability to download and use critical business applications on your mobile phone (Microsoft Teams, Outlook, etc.) Requirements - Base Salary Range: $50-60k - Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws - Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization - Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status

At QBench, we’re not just creating software; we’re shaping the future of laboratory efficiency. We’re #1 on G2’s list of the Highest Rated LIMS in North America. As a leader in our field, we offer an opportunity to be part of a fast-growing, dynamic, forward-thinking team. Your work will directly contribute to enhancing scientific discovery and innovation. Why You’ll Love Working with Us: - Impactful Work: Your role in implementing and managing QBench directly influences the success and efficiency of our clients’ laboratories. - Career Growth: We’re committed to your professional development, offering continuous learning opportunities and the chance to work on challenging, meaningful projects. Our rapid growth means the coming years present many opportunities for career advancement. - Collaborative Culture: Join a supportive team that values your ideas and encourages creativity. - Competitive Compensation: Receive a comprehensive salary package, including base and variable components tied to performance metrics. - Remote Flexibility: Enjoy the freedom and comfort of a fully remote position, allowing for a healthy work-life balance. This is a fully remote position that provides leadership for the implementation and deployment of QBench and then provides long-term account management support for the adoption and growth of QBench for our customers. This role is responsible for delivering and supporting the implementation of multiple customer projects. You will provide oversight of the product environment and configuration of the system. This position also positively impacts retention and renewal rates through proactive account management. Your main tasks will include planning a schedule for implementation, defining goals, and tracking progress toward those goals. You will also perform detailed requirements analysis, document processes, oversee software projects from start to finish, and give customer training presentations. You will work directly with a wide variety of laboratory staff, resolving their technical questions and issues to help leverage the QBench platform to maximize their lab's effectiveness, efficiency, and productivity. To succeed in this role, you should have a natural analytical way of thinking and be able to explain complex concepts to non-technical users. Responsibilities: - Own the overall relationship with the customer. - Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule. - Manage project planning, goal-setting, and progress tracking. - Deliver customer training and handle technical queries, ensuring effective use of QBench. - Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc., while coordinating the involvement of all necessary team members. Provide suitable technical solutions after an end-to-end analysis of the current business process. Translate business requirements into robust requirement documentation. Help resolve any gaps or ambiguities in documented requirements. - Produce the following artifacts as needed: - Functional Requirements - Use Cases - UI Prototypes - Manage project risks, timelines, and deliverables, including functional requirements and use cases. - Conduct high-level testing and ensure smooth transition post-implementation. - Gains customer acceptance by understanding and explaining product value propositions and leveraging knowledge of laboratory operations. - Interface with engineering, product teams, and external vendors. - Identify scope changes and document those changes for the project. Work with the team to create a new project scope to address customer needs. - Participate in the pre-sales process to help develop Scope of Work documentation. - Ensure successful customer adoption of, usage of, and satisfaction with the QBench product, leading to customer contract renewals. Qualifications: - Minimum 1-year experience in a laboratory environment. - Proven track record in project management, preferably with scientific workflow projects. - Proficient in software product adoption and support. - Organized project management skills such as critical thinking, problem solving, and active listening. - A strong aptitude for problem-solving, negotiation, and mediation skills. - Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions. - Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement. - Ability to anticipate challenging situations and proactively plan appropriate actions. - Strong attention to detail and multi-tasking skills. - Demonstrated ability to learn complex software products. - Strong ability to pick up new systems quickly and effectively. - Bachelor’s degree preferred. - Ability to travel periodically (domestic) in support of client engagements. Salary Range: $65,000 - $85,000/USD annually

The Opportunity As an Enterprise Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across the DX solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team. What you will do - Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. - Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. - Solution Expertise: Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption. - Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health. - Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value) - Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment What you’ll need to succeed - A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company. - Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions. - You have experience developing strategies on assigned accounts to fully leverage technology solutions. - You have led projects from conception to closure and have experience using internal resources to get things done. - You know how to build trusted relationships with executive sponsors and end users. - Experience running a full sales cycle. - Strong written and verbal communications. - Bachelor’s degree or equivalent practical experience. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Colorado, the pay range for this position is $149,400 - $216,300 In Illinois, the pay range for this position is $149,400 - $216,300 In Massachusetts, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Mar 27 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.