At QBench, we’re not just creating software; we’re shaping the future of laboratory efficiency. We’re #1 on G2’s list of the Highest Rated LIMS in North America. As a leader in our field, we offer an opportunity to be part of a fast-growing, dynamic, forward-thinking team. Your work will directly contribute to enhancing scientific discovery and innovation. Why You’ll Love Working with Us: - Impactful Work: Your role in implementing and managing QBench directly influences the success and efficiency of our clients’ laboratories. - Career Growth: We’re committed to your professional development, offering continuous learning opportunities and the chance to work on challenging, meaningful projects. Our rapid growth means the coming years present many opportunities for career advancement. - Collaborative Culture: Join a supportive team that values your ideas and encourages creativity. - Competitive Compensation: Receive a comprehensive salary package, including base and variable components tied to performance metrics. - Remote Flexibility: Enjoy the freedom and comfort of a fully remote position, allowing for a healthy work-life balance. This is a fully remote position that provides leadership for the implementation and deployment of QBench and then provides long-term account management support for the adoption and growth of QBench for our customers. This role is responsible for delivering and supporting the implementation of multiple customer projects. You will provide oversight of the product environment and configuration of the system. This position also positively impacts retention and renewal rates through proactive account management. Your main tasks will include planning a schedule for implementation, defining goals, and tracking progress toward those goals. You will also perform detailed requirements analysis, document processes, oversee software projects from start to finish, and give customer training presentations. You will work directly with a wide variety of laboratory staff, resolving their technical questions and issues to help leverage the QBench platform to maximize their lab's effectiveness, efficiency, and productivity. To succeed in this role, you should have a natural analytical way of thinking and be able to explain complex concepts to non-technical users. Responsibilities: - Own the overall relationship with the customer. - Plan, lead, and organize multiple project initiatives in accordance with the approved scope and schedule. - Manage project planning, goal-setting, and progress tracking. - Deliver customer training and handle technical queries, ensuring effective use of QBench. - Responsible for determining client needs and making appropriate recommendations for current and future value-added services, products, etc., while coordinating the involvement of all necessary team members. Provide suitable technical solutions after an end-to-end analysis of the current business process. Translate business requirements into robust requirement documentation. Help resolve any gaps or ambiguities in documented requirements. - Produce the following artifacts as needed: - Functional Requirements - Use Cases - UI Prototypes - Manage project risks, timelines, and deliverables, including functional requirements and use cases. - Conduct high-level testing and ensure smooth transition post-implementation. - Gains customer acceptance by understanding and explaining product value propositions and leveraging knowledge of laboratory operations. - Interface with engineering, product teams, and external vendors. - Identify scope changes and document those changes for the project. Work with the team to create a new project scope to address customer needs. - Participate in the pre-sales process to help develop Scope of Work documentation. - Ensure successful customer adoption of, usage of, and satisfaction with the QBench product, leading to customer contract renewals. Qualifications: - Minimum 1-year experience in a laboratory environment. - Proven track record in project management, preferably with scientific workflow projects. - Proficient in software product adoption and support. - Organized project management skills such as critical thinking, problem solving, and active listening. - A strong aptitude for problem-solving, negotiation, and mediation skills. - Evidence of the ability to influence stakeholders and work closely with them to determine acceptable solutions. - Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement. - Ability to anticipate challenging situations and proactively plan appropriate actions. - Strong attention to detail and multi-tasking skills. - Demonstrated ability to learn complex software products. - Strong ability to pick up new systems quickly and effectively. - Bachelor’s degree preferred. - Ability to travel periodically (domestic) in support of client engagements. Salary Range: $65,000 - $85,000/USD annually

The Opportunity As an Enterprise Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across the DX solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team. What you will do - Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact. - Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value. - Solution Expertise: Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption. - Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health. - Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value) - Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment What you’ll need to succeed - A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company. - Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions. - You have experience developing strategies on assigned accounts to fully leverage technology solutions. - You have led projects from conception to closure and have experience using internal resources to get things done. - You know how to build trusted relationships with executive sponsors and end users. - Experience running a full sales cycle. - Strong written and verbal communications. - Bachelor’s degree or equivalent practical experience. About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Colorado, the pay range for this position is $149,400 - $216,300 In Illinois, the pay range for this position is $149,400 - $216,300 In Massachusetts, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice Mar 27 2026 12:00 AM If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We're looking for a skilled and people-centered Technical Account Manager II to serve as a strategic technical partner to our customers. In this role, you'll guide complex accounts with confidence, provide advanced technical expertise, and champion customer success at every stage. If you love building relationships, solving meaningful problems, and making a real impact, we'd love to meet you. WHAT YOU'LL DO - Manage the technical relationship for a portfolio of complex customer accounts, serving as a trusted advisor and primary point of contact. - Provide advanced technical guidance and best practices to help customers maximize the value of the AbsenceSoft platform. - Proactively monitor customer environments to identify and resolve potential issues before they escalate. - Collaborate cross-functionally with Professional Services, Support, and Product teams to address complex customer challenges. - Facilitate technical reviews and deliver actionable recommendations to optimize customer usage and adoption. - Maintain detailed account documentation, including integration configurations and technical specifications. - Partner with Customer Success to support account expansion and renewal efforts. - Contribute to a secure, compliant environment by upholding organizational controls within your role. WHAT YOU'LL BRING - Bachelor's degree in Business, Technology, or a related field, or equivalent professional experience. - 4–6 years of experience in SaaS technical account management, support, or professional services, ideally within HR technology, leave management, or compliance-driven solutions. - Proven ability to manage multiple accounts and competing priorities with care and precision. - Strong technical knowledge of integrations, APIs, and SaaS environments, including familiarity with enterprise implementations and advanced troubleshooting practices. - Excellent communication and stakeholder management skills across all levels of an organization. WHY JOIN US AT ABSENCESOFT, WE LEAD WITH OUR VALUES: Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving. Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement. Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger. WE OFFER: - Impact that matters. You'll do work that shapes the future of the modern workplace. - Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best. - Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. - Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. - Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. - Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. We're committed to building a team as diverse as the customers we serve. If your experience doesn't align perfectly with every qualification, we still encourage you to apply – you might be exactly what we're looking for. If this sounds like a fit, apply today, we'd love to meet you!

• You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows • Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging • Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap • Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences • Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact • Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers