We're looking for a skilled and people-centered Technical Account Manager II to serve as a strategic technical partner to our customers. In this role, you'll guide complex accounts with confidence, provide advanced technical expertise, and champion customer success at every stage. If you love building relationships, solving meaningful problems, and making a real impact, we'd love to meet you. WHAT YOU'LL DO - Manage the technical relationship for a portfolio of complex customer accounts, serving as a trusted advisor and primary point of contact. - Provide advanced technical guidance and best practices to help customers maximize the value of the AbsenceSoft platform. - Proactively monitor customer environments to identify and resolve potential issues before they escalate. - Collaborate cross-functionally with Professional Services, Support, and Product teams to address complex customer challenges. - Facilitate technical reviews and deliver actionable recommendations to optimize customer usage and adoption. - Maintain detailed account documentation, including integration configurations and technical specifications. - Partner with Customer Success to support account expansion and renewal efforts. - Contribute to a secure, compliant environment by upholding organizational controls within your role. WHAT YOU'LL BRING - Bachelor's degree in Business, Technology, or a related field, or equivalent professional experience. - 4–6 years of experience in SaaS technical account management, support, or professional services, ideally within HR technology, leave management, or compliance-driven solutions. - Proven ability to manage multiple accounts and competing priorities with care and precision. - Strong technical knowledge of integrations, APIs, and SaaS environments, including familiarity with enterprise implementations and advanced troubleshooting practices. - Excellent communication and stakeholder management skills across all levels of an organization. WHY JOIN US AT ABSENCESOFT, WE LEAD WITH OUR VALUES: Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving. Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement. Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger. WE OFFER: - Impact that matters. You'll do work that shapes the future of the modern workplace. - Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best. - Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. - Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. - Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. - Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. We're committed to building a team as diverse as the customers we serve. If your experience doesn't align perfectly with every qualification, we still encourage you to apply – you might be exactly what we're looking for. If this sounds like a fit, apply today, we'd love to meet you!

• You will own and manage a portfolio of accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle • Guide customers through complex integrations, including multi-workspace setups, SSO/SAML configurations, bot protections, and custom authentication flows • Drive revenue retention and expansion by proactively identifying risks, surfacing upsell opportunities, and partnering on custom pricing and packaging • Translate customer feedback and usage patterns into actionable insights for Product and Engineering, helping shape the Clerk roadmap • Collaborate with the Support team to build efficient escalation paths and ensure consistent customer experiences • Create and maintain technical documentation, onboarding guides, and internal knowledge resources that scale the team’s impact • Contribute to the development of the Customer Experience function as we build the systems and processes that will define how Clerk serves its largest customers

What you can expect We are looking for an amazing Technical Account Manager (TAM) with Contact Center experience to join our team. The ideal candidate will build impactful relationships with customers and internal partners alike, ensuring success with Zoom products and services. Your efforts will drive customer satisfaction and happiness. About the Team The TAM team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with valuable resources that enable them to succeed with our solutions, and we effectively manage internal procedures and collaborate across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities - Serving as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space - Partnering closely with the customer account team ( Account Executive and Customer Success Manager) to drive and strengthen the customer relationship - Managing technical feature requests and requirements that are key to the customer’s success and process workflow - Developing a trusted technical advisor relationship with customers and providing recommendations based on the Zoom product suite to address their business needs. - Partnering with Customer Success Manager to notify customers about prouct enhancements and incremental product releases. - Being the Voice of Customer internally within Zoom to drive prioritization of business needs for our customers, working with the assigned Customer Success Manager What we’re looking for - Have experience (5+) in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer. - Have a deep understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience in troubleshooting network issues (e.g., firewalls, NAT, etc.). - Have experience with video conferencing and UC tools such as Cisco/Tandberg, Polycom, Lifesize, Microsoft Lync/Office 365. - Have administration experience with Windows, Mac, and Linux. - Be familiar with cloud CCaaS platforms like NICE, Genesys, Five9, etc., and contact center technologies (ACD, omnichannel, routing). - Have experience with on-premise solutions like Genesys Engage, and understanding of telecom infrastructure, including PBX, carriers, VoIP, and networking protocols like UDP/TCP/IP. - Project management skills (PM but not required), with excellent communication, analytical, and problem-solving abilities to quickly resolve issues and drive customer satisfaction. Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote

Who is Tenable? Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: As a Professional Services Account Manager (SAM), you act as the strategic architect of client success. In this overlay role, you will partner with the Account Team to identify, investigate, and define high-impact professional services proposals. Your mission is to translate complex client needs into clear, actionable scopes of work and contractual documentation. Whether in a pre-sales or post-sales capacity, you are the bridge that ensures our services align with client goals and lead to long-term success. Your Opportunity: - Drive Revenue: Consistently meet or exceed quarterly and annual service sales booking targets. - Territory Planning: Partner with sales teams to build and execute measurable territory plans that secure long-term growth. - Forecasting Excellence: Maintain accurate business forecasts to assist Resource Management (RMO) and Delivery teams in capacity planning. - Exposure Management Vision: Architect "Exposure" strategies that move beyond simple scanning, showing clients how Tenable One integrates cloud, identity, and assets into a unified risk profile. - Technical Blueprinting: Design clear technical roadmaps that illustrate how Tenable solutions integrate seamlessly into a client's specific network environment. - Value Mapping: Align Tenable’s service offerings with client business requirements to ensure maximum ROI and objective achievement. - Document Crafting: Lead the creation of professional Proposals, Statements of Work (SOWs), and Change Orders. - Cross-Functional Collaboration: Navigate negotiations by collaborating with Legal, Operations, and Sales to finalize MSAs and secure Purchase Orders. - Executive Partnership: Act as a trusted advisor for client executives, working with Customer Success to drive service expansion and cross-selling. - Internal Enablement: Empower Sales Managers, Engineers, and CSMs by coaching them on the value and capabilities of our Professional Services. - Resource Alignment: Collaborate with Delivery and Partner Managers to identify the best internal or partner resources for every project. - Support additional activities as needed to ensure the success of the Professional Services team and overall organization. What You'll Need: - Industry Tenure: 8+ years in IT or Cybersecurity, with at least 5 years in a sales or services-related role. - Proven Track Record: A documented history of achieving or exceeding sales targets, ideally within the professional services sector. - Technical Literacy: Deep knowledge of enterprise network security, cloud architecture (and on-premise equivalents), and cutting-edge infrastructure. - Strategic Communication: Ability to lead executive-level discussions and simplify complex security models into business-value conversations. - Documentation Mastery: Expert-level skill in developing commercial and technical paperwork, including proposals and client presentations. - Project Mindset: Strong skills in issue tracking, triaging, and escalation management to ensure project timelines are met. - Education: Bachelor’s degree in an IT-related field or equivalent professional experience. - Compliance Knowledge: Familiarity with information security frameworks and industry best practices. - Mobility: Willingness to travel to client sites up to 50%, covering both local and extended territories. - Attitude: A "hands-on" contributor who is comfortable moving between high-level strategy and tactical execution. - Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. #LI-Remote #LI-MM1 This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs. US Pay Range $137,500—$183,500 USD We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.