• Manage general administrative tasks, including scheduling, correspondence, and documentation. • Assist with small internal projects and support larger client-related projects. • Maintain organized records and documentation to ensure team efficiency. • Track project timelines, milestones, and priorities to keep projects on schedule. • Coordinate with internal teams and external vendors for smooth project execution. • Prepare presentations, reports, and supporting documents as needed. • Act as a point of contact between the agency, clients, and external vendors. • Draft, review, and manage client-facing documents and correspondence. • Ensure timely, professional, and accurate communication with stakeholders. • Exhibit strong, clear communication skills, both written and verbal, as you will be client-facing during the first 30–45 days of onboarding new clients. • Utilize project management and collaboration tools (e.g., Notion, Google Workspace, Trello/Asana) to monitor tasks and deadlines. • Identify opportunities for process improvements and assist with workflow optimization. • Support preparation for meetings, events, and client calls, including research and logistics.

• Oversee, optimize, and mature back-office IT operations through effective process management • Administer, configure, and support Jira Software, Jira Service Management, and Confluence • Lead day-to-day ITSM operations, ensuring timely management of incidents and service requests • Serve as Chair of the Change Advisory Board (CAB), leading change reviews and maintaining documentation • Design, build, and deploy automation solutions using Jira Automation and JSM workflow engines • Develop and maintain ITSM dashboards and reports

• Become the subject matter expert for assigned contract manufacturers • Utilize knowledge of Medtronic’s networked organization to ensure proper resources are engaged to address issues raised by assigned contract manufacturers • Work with Supply Chain organization and contract manufacturer to prioritize production schedules based on Medtronic needs • Setup and maintain Operational Reviews with assigned contract manufacturers • Manage & drive Run the Business activities with contract manufacturing sites to achieve Quality, Delivery, and Cost performance expectations • Coordinate establishment and tracking of key metrics at contract manufacturer (Quality, Delivery & Cost) • Conduct capacity planning with contract manufacturers • Provide manufacturing/operations direction for implementation of sourcing & distribution strategies • Identify and coordinate process improvement projects that impact manufacturing quality, cost, and operational efficiency • Makes recommendations on capital expenditures • Document contract manufacturers’ cost savings ideas for implementation by Medtronic • Assess contract manufacturer’s current state of operations and develop improvement plans

• Lead and develop the Field Operations team by setting priorities, coaching for impact, and building scalable, repeatable operating models • Translate GTM strategy into field execution by partnering with Sales and GTM leadership on annual and quarterly planning, including targets, capacity, coverage, territories, and quotas • Improve the accuracy and consistency of global sales forecasting through standardized processes, advanced analytics, and AI-enabled forecasting approaches • Own field operating rhythms, including pipeline and forecast reviews, inspection cadences, QBR inputs, and performance dashboards • Drive sales process and execution excellence across the full funnel, supporting evolving motions across segments and channel-assisted deals • Lead territory, capacity, and coverage design in partnership with Sales leadership, including segmentation models and change management • Partner with RevOps and Systems teams to ensure GTM tools (e.g., Salesforce, forecasting, engagement, and analytics platforms) support how the field sells and inspects work • Collaborate with internal AI development teams to launch AI-driven solutions that improve pipeline precision and reduce manual CRM effort • Co-lead cross-functional GTM initiatives such as new segment launches, partner motions, and pricing or packaging changes through planning and adoption • Act as a strategic partner to GTM leadership by providing data-backed recommendations, highlighting risks and tradeoffs, and helping prioritize across competing initiatives