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The International Information System Security Certification Consortium, or (ISC)2, is a global nonprofit organization dedicated to advancing the field of inform
IT Service Management Operations Lead
Location
California
Posted
138 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Management Operations Lead
ISC2 - International Information System Security Certification Consortium
• Oversee, optimize, and mature back-office IT operations through effective process management • Administer, configure, and support Jira Software, Jira Service Management, and Confluence • Lead day-to-day ITSM operations, ensuring timely management of incidents and service requests • Serve as Chair of the Change Advisory Board (CAB), leading change reviews and maintaining documentation • Design, build, and deploy automation solutions using Jira Automation and JSM workflow engines • Develop and maintain ITSM dashboards and reports
Job Requirements
- 7+ years of IT Service Management experience with hands-on administration of Jira Service Management or similar platforms
- Bachelor’s degree in Information Technology, Computer Science, or related field
- ITIL Foundation or Practitioner certification, preferred
- Advanced expertise with Atlassian tools
- Strong understanding of ITIL processes
- Experience leading or facilitating a Change Advisory Board (CAB), strongly preferred
- Proven experience designing and deploying automation within ITSM platforms
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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