This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently seeking a dynamic and results-driven Customer Development Manager to lead and develop a team of Customer Development Representatives at Foundation Building Materials. This role is responsible for driving revenue growth through coaching, performance management, and strategic execution of inside sales initiatives. - Serve as a player-coach, focused on developing team capabilities through regular one-on-one meetings, call monitoring, pipeline reviews, skills training, and performance feedback. - Requires strong leadership, analytical thinking, and the ability to foster a high-performance culture while ensuring exceptional customer engagement across the building materials industry. - The ideal candidate thrives in a fast-paced environment, demonstrates a passion for developing people, and possesses a strong understanding of inside sales processes, CRM systems, and revenue-generating activities. Qualifications - High school diploma or equivalent required; Bachelor’s degree in Business, Marketing, or a related field preferred - Minimum of 5–7 years of inside sales or customer-facing experience, with at least 2–3 years in a leadership or supervisory role - Proven track record of driving team performance and revenue growth - Strong coaching and mentoring skills with experience developing high-performing sales teams - Proficiency with CRM systems, sales analytics tools, and performance dashboards - Excellent communication, leadership, and interpersonal skills - Strong organizational and time management abilities with attention to detail - Ability to analyze data and translate insights into actionable strategies - Results-oriented with the ability to manage multiple priorities in a fast-paced environment Requirements - Lead, coach, and develop a team of 10–12 Customer Development Representatives to achieve individual and team performance goals - Conduct regular one-on-one meetings focused on performance, skill development, and career growth - Monitor calls and digital interactions, providing actionable feedback to improve effectiveness and customer experience - Facilitate team meetings, training sessions, and role-playing exercises to strengthen selling skills and product knowledge - Foster a culture of accountability, collaboration, and continuous improvement - Identify performance gaps and implement targeted coaching plans - Drive team achievement of monthly, quarterly, and annual revenue targets - Ensure consistent outbound activity levels, pipeline generation, and opportunity progression - Partner with regional leadership to align team objectives with company growth strategies - Support complex sales opportunities and assist with pricing, negotiations, and customer escalations when necessary - Promote cross-selling and increased category penetration within existing accounts - Review team pipelines regularly to ensure healthy opportunity flow and accurate forecasting - Establish activity benchmarks and KPI standards for calls, emails, meetings, and conversions - Utilize CRM data to monitor performance trends and identify areas for improvement - Ensure accurate and timely documentation of customer interactions and sales activities - Ensure the team delivers a consistent, high-quality customer experience across all interactions - Collaborate with outside sales teams, product specialists, operations, and marketing to support customer needs - Resolve complex customer issues and remove barriers to sales success - Serve as an escalation point for key accounts and sensitive situations - Recruit, onboard, and train new team members in partnership with HR and sales leadership - Develop structured onboarding plans to accelerate ramp-up time for new hires - Conduct performance evaluations and provide ongoing developmental feedback - Maintain team morale and engagement through recognition and career development opportunities - Ensure adherence to company policies, procedures, and ethical standards - Analyze KPI dashboards, activity metrics, and revenue reports to drive decision-making - Identify trends, risks, and opportunities within territories and customer segments - Recommend process improvements to enhance productivity and effectiveness - Provide regular performance updates and strategic insights to senior leadership - Perform other duties as assigned to support customer development and corporate objectives Benefits - Medical - Dental - Vision - HSA/FSA plans - Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance - Critical Illness, Hospital Indemnity, and Accident Coverage - Legal Insurance Plan - Paid Time Off & Paid Holidays - 401(k) plan with company match