We are seeking a reliable and detail-oriented Remote Booking Specialist to support clients by coordinating reservations, organizing travel details, and ensuring all booking information is accurate and confirmed. This fully remote position is ideal for someone who enjoys working with people, managing details, and providing dependable support throughout the booking process. In this role, you will communicate with clients to gather necessary information, assist with coordinating reservations, and review booking details to ensure everything is accurate and properly documented. You will also provide timely updates, track any changes or requests, and maintain organized records using internal systems and online tools. Your ability to stay organized and attentive to detail will help ensure a smooth and positive experience for clients from start to finish. The ideal candidate is proactive, organized, and comfortable working independently while maintaining strong communication with clients and team members. Key Responsibilities - Assist with coordinating reservations and confirming booking details - Communicate with clients to gather information and provide updates - Review reservations for accuracy and completeness - Track changes and follow up on requests as needed - Maintain organized records within internal systems Qualifications - Strong communication and organizational skills - Detail-oriented with strong follow-through - Comfortable using digital tools and online systems - Ability to work independently in a remote environment - Customer service, administrative, or scheduling experience is helpful but not required Additional Details - 100% remote position - Training and ongoing support provided - Supportive team environment with opportunities to develop new skills Applicants must be citizens of the US, UK, Australia, Spain, Mexico, or LATAM regions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing a dedicated team of COBRA Account Managers to ensure seamless service delivery to clients. It requires overseeing regulatory compliance and data integrity while fostering a collaborative team environment. - Lead, mentor, and train the COBRA team for effective performance - Act as the primary liaison for employer groups and resolve escalations - Monitor and manage team performance metrics regularly - Conduct regular performance reviews and provide coaching - Manage client relationships and ensure high-level customer service - Oversee enrollment and payment processing while ensuring data integrity Qualifications - Bachelor's degree or equivalent experience in leadership roles - Experience in benefits management or customer service preferred - Strong leadership skills to empower and grow team members - Detail-oriented with excellent organizational abilities - Competency in data processing and management - Strong analytical and problem-solving skills - Proficient in using CRM and operational systems Benefits - Competitive medical, dental, and vision insurance - Generous vacation policy and work-life balance initiatives - Volunteer program to support community involvement - 401(k) with company match up to 5% - Life and accident insurance coverage

Role Description Join Storyteller’s account team as a Graduate Account Manager, where you will play a key role in nurturing client relationships and driving customer success. This role will own a portfolio of sports team clients, helping them get consistent day-to-day value from Storyteller while building strong relationships, driving adoption, and delivering commercial outcomes. Because you’ll be working closely with sports organisations every day, we’re specifically looking for candidates who genuinely love sport or have a strong interest in a particular sport. If you’re a bright, enthusiastic graduate with a passion for the business side of sport, technology and client satisfaction, and you want a role with real ownership and responsibility, please apply! Responsibilities - Be a key point of contact for your portfolio of clients, building strong relationships and ensuring they are successful with our platform. - Own a portfolio of team/growth accounts and be the first person to respond to queries. - Build and maintain strong, long-lasting client relationships. - Develop a deep understanding of your clients’ organisations, competitions and sports – and the outcomes they care about. - Run regular check-ins and help clients plan content, campaigns and platform usage. - Monitor client usage and identify opportunities for expansion, as well as any risks to mitigate. - Prepare Quarterly Business Reviews with actionable recommendations, progress reports and account performance insights. - Own actions and next steps for your accounts, keeping everything up to date in Airtable/CRM. - Work with Delivery and clients’ app vendors on any specific integration or upgrade projects. - Advocate for client feedback with the Product team and help shape our roadmap. - Use AI to work faster and better (e.g., drafting emails/QBRs, summarising calls, analysing usage patterns, and maintaining account notes). - Contribute to improvements in our account management processes and playbooks as we scale. Qualifications - A real interest in the business side of sport (and ideally, a love of watching/following sport). - Excellent school and university grades. - Excellent oral and written communication skills. - A real interest in AI, technology and recent advancements. - Proactive attitude – you’re first on the scene grabbing hold of things. - High ownership mindset and strong attention to detail. - Comfort managing multiple clients and tasks simultaneously, with constant context-switching. - Experience communicating directly with customers (internships, part-time roles, volunteering, etc. all count). - Proficiency in Microsoft Office; bonus points if you’ve used Airtable or similar tools. - Reliable internet for remote work. Recruitment Process - Online video interview (short recorded answers to a mixture of questions). - Follow-up exercise (compensated) to test skills relevant to this position. - Final interview with Andy (Chief Delivery Officer). - And that’s it! Benefits - Up to CAD 52,500 salary on a full-time, permanent employment contract. - Fully remote working anywhere in Canada! - 33 Days Paid Leave and Benefits. - Work with globally recognised sports brands, helping them grow engagement with vertical video. - Clear progression and mentorship into a full Account Manager role. - Working with the latest hardware, tech stack and tools.

We're seeking a detail-oriented Booking Agent to support clients by managing reservations, coordinating schedules, and ensuring all booking details are accurate and confirmed. This fully remote role is ideal for someone who enjoys organization, clear communication, and delivering a smooth, professional client experience. This role requires the individual to work independently with systems, trainings, and tools provided. What Youll Do: - Handle reservations, confirmations, and booking updates - Communicate with clients to gather details and provide timely updates - Review bookings for accuracy and completeness - Track changes, follow up on outstanding items, and resolve issues as needed - Provide professional, friendly client support throughout the process What Were Looking For: - Strong organizational and communication skills - Customer service, booking, or administrative experience (preferred, not required) - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain or LATAM Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Opportunity for long-term growth within a supportive team