• Develop, validate, and maintain long-term and short-term staffing models for multiple claims units to support proactive staffing and hiring decisions. • Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights. • Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency. • Facilitate monthly and weekly business reviews for owned models. • Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo). • Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy. • Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency. • Prioritize tasks, meet critical deadlines, and manage expectations effectively. • Perform additional tasks as needed.

• Deliver high‐quality service and operational support to bswift clients and their retiree populations • Maintain benefits system configurations and execute documented processes • Resolve complex client and participant inquiries • Provide exceptional service and support to create “raving fans” through timely, accurate delivery • Support a large and diverse book of business while collaborating with teammates, clients, and the Retiree Service Center • Contribute to a consistent, high‐quality service experience through proactive support • Partner effectively with internal teams to ensure a high‐quality service experience

• Perform configuration activities including transport process. • Collaborate with business and digital team members and cross-functional teams to understand business requirements and provide design and configuration guidance on utilizing the ERP system effectively. • Collaborate with cross-functional teams to design and implement solutions that leveraging S/4HANA, enhancing our Plan to Sustain processes in alignment with desired RTX operating model and industry best practices. • Support the creation of new and innovative solutions to support digital and business strategies and common design aspirations. • Support the evaluation of options for bolt-on applications and make recommendations based on functional requirements, desired RTX operating model, and industry best practices. • Assist data team and process teams in data mapping activities and testing. • Document common solutions, including configuration documents, process flows and data policies. • Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope for (Plan to Sustain) as part of the program. • Mentor less experienced team members in specific areas of the (Plan to Sustain) business process hierarchy • Ensure that RTX is positioned for future success within all functional areas of (Plan to Sustain)

• Lead workshops with business units and clients • Analyze requirements and model processes (as-is/to-be) • Develop detailed technical specifications and user stories • Act as the "missing link" between developers and stakeholders • Support implementation actively, test deliverables, and help prevent defects • Bring structure to complex initiatives, using traditional or agile approaches