• Deliver high‐quality service and operational support to bswift clients and their retiree populations • Maintain benefits system configurations and execute documented processes • Resolve complex client and participant inquiries • Provide exceptional service and support to create “raving fans” through timely, accurate delivery • Support a large and diverse book of business while collaborating with teammates, clients, and the Retiree Service Center • Contribute to a consistent, high‐quality service experience through proactive support • Partner effectively with internal teams to ensure a high‐quality service experience

• Perform configuration activities including transport process. • Collaborate with business and digital team members and cross-functional teams to understand business requirements and provide design and configuration guidance on utilizing the ERP system effectively. • Collaborate with cross-functional teams to design and implement solutions that leveraging S/4HANA, enhancing our Plan to Sustain processes in alignment with desired RTX operating model and industry best practices. • Support the creation of new and innovative solutions to support digital and business strategies and common design aspirations. • Support the evaluation of options for bolt-on applications and make recommendations based on functional requirements, desired RTX operating model, and industry best practices. • Assist data team and process teams in data mapping activities and testing. • Document common solutions, including configuration documents, process flows and data policies. • Deliver functional specifications for any forms, reports, enhancements, conversion programs, integrations and workflows deemed in scope for (Plan to Sustain) as part of the program. • Mentor less experienced team members in specific areas of the (Plan to Sustain) business process hierarchy • Ensure that RTX is positioned for future success within all functional areas of (Plan to Sustain)

• Lead workshops with business units and clients • Analyze requirements and model processes (as-is/to-be) • Develop detailed technical specifications and user stories • Act as the "missing link" between developers and stakeholders • Support implementation actively, test deliverables, and help prevent defects • Bring structure to complex initiatives, using traditional or agile approaches

Job Title: Business Operations Analyst Job Location: Remote  About Us:  Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.     Our Company Culture:  Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.  At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.  About the Role:   We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.