• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases. • Performing routine call center activities concerning business products and services. • Using the tools provided to guide you through customer conversations. • Providing customers with important information while communicating in a warm empathetic manner. • Gathering information to keep customer profiles and accounts up to date. • Using your computer knowledge to give exceptional customer service.

Job Description: Customer Care Analyst's provide product and application expertise to customers. They typically have in-depth knowledge of multiple CSI product offerings. They initiate, manage and work through client projects to enhance product usage, resolving complex issues and increase product knowledge for the end users. They provide mentorship to teammates and may lead complex projects while supporting higher profile customer relationships. Responsibilities: - Creates post-conversation plans. - Demonstrates expertise across multiple applications and/or CSI service areas; provides mentorship to peers less experienced. - Gathers customer requirements and puts together advanced project plans to address immediate client needs. - Typically participates in multiple projects simultaneously and handles a workload greater than that of a less experienced Customer Care Analyst. - May support the more strategically focused, high-profile customer relationships. - Provides virtual and/or on-site project support and training to customers. - Develops and maintains a library of problem resolution actions and book of knowledge for the Customer Service desk to reference; acts as a point of escalation for issues that cannot be quickly resolved through Customer Service and requires in-depth research and analysis for resolution management. - Identifies trends with product issues and/or collects client feedback for desired functionality; provides product and customer feedback with to other internal departments from which corrections are made and/or product enhancements considered. - Schedules, plans, leads and/or completes, and follows-up on all System Utilization Reviews. - May be required to travel independently or with other departments as needed for site visits - Performs other duties as assigned. Requirements: - The minimum amount of relevant work experience required to successfully perform the job is at least five (5) years. - Technical education or job knowledge equivalent to a 2-year college or trade school. - Must have experience in the preparation and/or comprehensive review of both consumer and commercial loan documentation. - Must have experience administering and supporting lending software systems, including system configuration, maintenance, and user support, is preferred. - Working knowledge of lending compliance laws and regulations applicable to consumer and commercial loan products. - Strong analytical and problem-solving skills with attention to detail. - Excellent verbal and written communication skills, with the ability to clearly share information and work effectively with different audiences. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking dependable and service-driven individuals to join our team in a fully remote Customer Service – Travel Reservations role. This position supports clients with coordinating travel arrangements, confirming reservations, and ensuring accurate itinerary details. This is an entry-level opportunity within the travel industry. Structured training and ongoing support are provided to help you succeed in a remote environment. - Assist clients with booking and confirming flights, hotels, cruises, and vacation packages - Respond to travel-related questions and provide reservation updates - Review booking details for accuracy, including dates, traveler information, and accommodations - Communicate professionally via phone, email, and messaging platforms - Maintain organized client records and documentation - Provide follow-up assistance before and after travel Qualifications - Strong communication skills (written and verbal) - Customer-focused mindset with attention to detail - Comfortable navigating online systems and reservation platforms - Ability to manage tasks independently in a remote setting - Previous customer service, hospitality, or administrative experience is helpful but not required Benefits - Structured onboarding and guided training - Access to established booking tools and supplier resources - Flexible fully remote work environment - Supportive and collaborative team structure Company Description

Job Posting Role Overview This is a part‑time Patient Service Representative role focused on helping patients access care across multiple specialty clinics. You’ll handle high‑volume inbound calls, schedule appointments, share preparation instructions, and support patients with clear, accurate information. Training is structured and supportive, and the role begins fully remote. What You’ll Be Doing - Scheduling, rescheduling, and canceling appointments for multiple providers. - Answering a high volume of inbound calls using scripts, decision trees, and scheduling guidelines. - Sharing accurate information about directions, hours, providers, and referral or authorization status. - Determining the right appointment type and urgency based on established criteria. - Sending clear written communication to providers and care teams. - Explaining pre‑procedure steps, labs, and specialty‑specific preparation instructions. - Supporting new patients with how to access available services. - Using systems such as Epic, Cerner, Athena, and Microsoft Office. Pay, Schedule & Logistics - Pay: $20.00/hour. - Schedule: 20 hours/week. - Requires one 8‑hour shift on Monday. - Additional 4‑hour blocks scheduled between Tuesday–Friday (options vary, flexible as long as 20 hours are met). - Training: 4 weeks, Monday–Friday, 8am–5pm (remote). - Work Setting: 100% remote from day one. - Must be authorized to work for any employer in the United States. What Success Looks Like - Helping patients resolve needs on the first call whenever possible. - Communicating clearly and professionally with patients and medical staff. - Staying flexible and able to problem‑solve within established guidelines. - Meeting accuracy, attendance, and call‑handling expectations during and after training. Requirements Must‑Have - 1+ year of experience in a patient‑focused or healthcare environment. - Strong medical terminology understanding. - Experience with patient access, registration, scheduling, or healthcare call centers. - Ability to follow scripts, policies, and scheduling rules accurately. - Comfortable handling continuous phone work. - Ability to work any assigned hours Monday–Friday between operational hours. Nice‑to‑Have - Medical Assistant or CNA certification. - Experience with Epic, Cerner, Athena, or similar systems. - Bilingual Spanish. - Background supporting specialty clinics (OBGYN, Pediatrics, Radiology, Surgical, etc.). Who Will Thrive - Someone who enjoys helping patients and solving problems quickly. - Someone who is detail‑focused and follows established procedures well. - Someone comfortable learning a large amount of information during training. - Someone who communicates clearly and stays calm during busy call periods. - Someone flexible with scheduling and open to feedback. Job Type & LocationThis is a Contract to Hire position based out of Las Vegas, NV. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.