This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking dependable and service-driven individuals to join our team in a fully remote Customer Service – Travel Reservations role. This position supports clients with coordinating travel arrangements, confirming reservations, and ensuring accurate itinerary details. This is an entry-level opportunity within the travel industry. Structured training and ongoing support are provided to help you succeed in a remote environment. - Assist clients with booking and confirming flights, hotels, cruises, and vacation packages - Respond to travel-related questions and provide reservation updates - Review booking details for accuracy, including dates, traveler information, and accommodations - Communicate professionally via phone, email, and messaging platforms - Maintain organized client records and documentation - Provide follow-up assistance before and after travel Qualifications - Strong communication skills (written and verbal) - Customer-focused mindset with attention to detail - Comfortable navigating online systems and reservation platforms - Ability to manage tasks independently in a remote setting - Previous customer service, hospitality, or administrative experience is helpful but not required Benefits - Structured onboarding and guided training - Access to established booking tools and supplier resources - Flexible fully remote work environment - Supportive and collaborative team structure Company Description

Job Posting Role Overview This is a part‑time Patient Service Representative role focused on helping patients access care across multiple specialty clinics. You’ll handle high‑volume inbound calls, schedule appointments, share preparation instructions, and support patients with clear, accurate information. Training is structured and supportive, and the role begins fully remote. What You’ll Be Doing - Scheduling, rescheduling, and canceling appointments for multiple providers. - Answering a high volume of inbound calls using scripts, decision trees, and scheduling guidelines. - Sharing accurate information about directions, hours, providers, and referral or authorization status. - Determining the right appointment type and urgency based on established criteria. - Sending clear written communication to providers and care teams. - Explaining pre‑procedure steps, labs, and specialty‑specific preparation instructions. - Supporting new patients with how to access available services. - Using systems such as Epic, Cerner, Athena, and Microsoft Office. Pay, Schedule & Logistics - Pay: $20.00/hour. - Schedule: 20 hours/week. - Requires one 8‑hour shift on Monday. - Additional 4‑hour blocks scheduled between Tuesday–Friday (options vary, flexible as long as 20 hours are met). - Training: 4 weeks, Monday–Friday, 8am–5pm (remote). - Work Setting: 100% remote from day one. - Must be authorized to work for any employer in the United States. What Success Looks Like - Helping patients resolve needs on the first call whenever possible. - Communicating clearly and professionally with patients and medical staff. - Staying flexible and able to problem‑solve within established guidelines. - Meeting accuracy, attendance, and call‑handling expectations during and after training. Requirements Must‑Have - 1+ year of experience in a patient‑focused or healthcare environment. - Strong medical terminology understanding. - Experience with patient access, registration, scheduling, or healthcare call centers. - Ability to follow scripts, policies, and scheduling rules accurately. - Comfortable handling continuous phone work. - Ability to work any assigned hours Monday–Friday between operational hours. Nice‑to‑Have - Medical Assistant or CNA certification. - Experience with Epic, Cerner, Athena, or similar systems. - Bilingual Spanish. - Background supporting specialty clinics (OBGYN, Pediatrics, Radiology, Surgical, etc.). Who Will Thrive - Someone who enjoys helping patients and solving problems quickly. - Someone who is detail‑focused and follows established procedures well. - Someone comfortable learning a large amount of information during training. - Someone who communicates clearly and stays calm during busy call periods. - Someone flexible with scheduling and open to feedback. Job Type & LocationThis is a Contract to Hire position based out of Las Vegas, NV. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, orstaff. Communicates routine information in a clear and accurate way with internal and external contacts Job Type & Location This is a Contract position based out of East Lansing, MI. Pay and BenefitsThe pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary Do you love helping others and thrive in a fast-paced, remote environment? As a Customer Service & Sales Agent, you’ll be the first point of contact for our members—answering calls, solving problems, and guiding them toward financial solutions that improve their lives. You’ll handle account maintenance, resolve issues, and promote credit union products using our proven AAA sales model (Assess, Advise, Assist), all while delivering exceptional service and managing high call volumes. This is more than just a job—it’s a chance to grow your career, make meaningful connections, and help members achieve their financial dreams. Job Description Your Responsibilities Answers member calls via phone providing accurate information and assistance in a timely manner.  - Customer Service: Assists members with customer service to resolve problems and enhance financial relationship with Mountain America. Call types include but are not limited to account verification, account maintenance, checking and savings, basic fraud resolution (disputes and affidavits), referrals, money transfer options, and deposits.   - Sales: Uses the Mountain America Credit Union AAA sales model (Assess, Advise, Assist) to cross-sell credit union products and services to members over the phone, promoting a full-financial relationship with the credit union. The AAA model drives our mission and vision at Mountain America, ensuring exceptional member experiences and helping them achieve their financial dreams.  - Development: Maintains a thorough understanding of our credit union's products and services to effectively assess members’ needs and promote offerings.  - Compliance: Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position.  What we’re looking for - Bi-lingual English/Spanish Speaking preferred but not required - Requires 6 to 12 months of customer service experience; financial service, sales or call center experience.    - High school graduate or GED - Ability to use a laptop, headset and multiple monitors (equipment will be provided).  - Developed computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel) - Type a minimum of 35 words per minute, and 10-Key experience preferred. Please Note: We are only able to move forward with candidates who reside in the following states: - Utah - Nevada - Idaho - Montana - Arizona SHIFTS AVAILABLE: Work schedules are determined based on business needs and the current available are listed below: - Tuesday - Friday 11:00 a.m. - 8:00 p.m.; Saturday 8:00 a.m. - 4:30 p.m. (60 minute lunch) Mountain Time - Tuesday - Friday 11:30 a.m. - 8:00 p.m.; Saturday 8:00 a.m. - 4:30 p.m. (30 minute lunch) Mountain Time - Monday - Thursday 11:00 a.m. - 8:00 p.m.; Sunday 8:00 a.m. - 4:30 p.m. (60 minute lunch) Mountain Time - Monday - Thursday 11:30 a.m. - 8:00 p.m.; Sunday 8:00 a.m. - 4:30 p.m. (30 minute lunch) Mountain Time NOTE: All shift options are scheduled at Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind; if you are Central Time shifts are 1 hour ahead etc. Training - Virtual training schedule: Mon-Fri, 9am-5:30pm MST for 6 weeks After training is completed, assigned shift schedules begin. We are committed to taking care of all our employees - Competitive Pay starting at $18.25, higher starting wage based on experience - Competitive Sales Incentive program - Position is 100% remote (working from home) - Built in career advancement: Agents are advanced to Agent II after five months upon meeting Agent I proficiency standards - Consistent performance reviews with opportunities to increase compensation - Excellent medical and dental benefits with minimal employee contribution - Paid time off, volunteer time off, and paid holidays - Matching 401K - Tuition assistance - Professional development Our Culture What we do (our Mission) has been and continues to be driven by our unique, member-first culture.  Why we do it (our Vision) is to help our members define and achieve their financial dreams.  We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull. Making a difference Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history.  Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives. IMPORTANT INFORMATION - Specific criteria must be met to work from home: - Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use. - Must be able to connect directly via ethernet cable to main internet modem - Must have a Home Office free of distractions, noise, with a closing door. - Candidates who advance in the selection process may be required to complete job‑related assessments, including an evaluation of bilingual language proficiency. All assessments are administered consistently and are directly related to the requirements of the position. #INDCS Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.