• Execute controls for your assigned portfolio, including oversight, evidence gathering, and storage, to allow for an ‘effective’ control rating by Business Control Testing. • Perform ad-hoc control tests across operational processes to ensure safety and soundness across global operations. • Design, document, and maintain clear, standardized procedures for all controls assigned to you, including writing procedures where they currently do not exist. • Prepare reports and presentations for leadership and governance committees related to control outcomes, opportunities, emerging risk, and overall control performance for product specific controls. • Develop new controls, as needed, related to emerging compliance risks or issue management milestones. • Develop process maps for assigned controls (as needed) outlining workflow or process to identify control gaps. • Work with leadership to develop strategies that improve the return on investment of control execution—across manual, automated, and technology-driven processes—to drive sustainable long-term cost savings.

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks. • Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary • Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes • Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context • Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues • Create reusable playbooks and runbooks for common integration failure modes • Improve monitoring, alerting, and observability for partner-facing systems • Support launches of new integrations, embedded deployments, or platform features • Serve as the primary technical liaison for select strategic partners • Identify systemic reliability risks and advocate for engineering improvements • Act as the voice of our partner ecosystem within engineering and product teams

• Serve as a hands-on accessibility specialist responsible for conducting manual and automated accessibility assessments across cloud-based and web application environments. • Help strengthen the organization’s overall security, compliance, and accessibility posture by evaluating digital experiences. • Troubleshoot accessibility scan results, and guide engineering teams toward effective remediation. • Perform manual accessibility assessments on web properties based on WCAG 2.1/2.2 AA standards. • Conduct manual testing including keyboard navigation, screen reader evaluation, color contrast reviews, and ARIA validation. • Execute and troubleshoot automated accessibility scans using approved enterprise tools. • Investigate and resolve scan configuration issues, false positives, and automated test failures. • Maintain and review the inventory of accessibility scanning tools and processes. • Ensure accessibility results are accurate, actionable, and aligned with compliance requirements. • Provide guidance to engineering teams to support remediation of accessibility findings. • Track assessment outcomes and assist with maintaining dashboards, reports, and documentation. • Contribute to division-level accessibility initiatives spanning multiple organizations, sites, and tools.

• Be dynamic and proactive; • Have strong communication skills to interact with internal teams for investigation and problem resolution, and with application users to understand requests; • Bring a repertoire of practical ideas to implement temporary fixes in production, restoring operations with the urgency required by the business; • Be motivated to find and resolve root causes to prevent recurrence of known issues, ensuring continuous operational improvement; • Seek opportunities for day-to-day improvements through small and large actions, ensuring the support team spends time on value-added work and less on repetitive tasks; • Provide N3 support (Level 3).