Wheelhouse logo
Wheelhouse

Best-in-class revenue management software for the short-term rental industry. DARM 2021 "Innovation of the Year"

Partnership Support Engineer

Support EngineerSupport EngineerOtherRemoteMid LevelTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

117 days ago

Salary

$136K - $152K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishDistributed SystemsRubyRuby on RailsSQL

Job Description

Partnership Support Engineer

Wheelhouse

• Engineer process solutions around incoming integration/partnerships bugs, improvements and asks. • Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients), coordinating directly with their technical teams when necessary • Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes • Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context • Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues • Create reusable playbooks and runbooks for common integration failure modes • Improve monitoring, alerting, and observability for partner-facing systems • Support launches of new integrations, embedded deployments, or platform features • Serve as the primary technical liaison for select strategic partners • Identify systemic reliability risks and advocate for engineering improvements • Act as the voice of our partner ecosystem within engineering and product teams

Job Requirements

  • 2–4+ years of experience in a technical support, QA engineering, or software engineering or technical project management role.
  • Strong debugging skills across APIs, integrations, and web applications.
  • Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
  • Experience with SQL or ORMs (ideally Active Record) to interact with data
  • Familiarity with REST APIs, webhooks, and third-party integrations.
  • Experience working with external technical stakeholders
  • Comfort navigating ambiguity across multiple systems you do not control
  • Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines
  • Experience reading third-party documentation and diagnosing integration mismatches
  • Familiarity with SLAs, incident communication, and cross-company coordination
  • Familiarity with Datadog for analyzing metrics is a plus
  • Experience handling incidents involving external stakeholders
  • Comfort communicating during production issues or degraded service
  • Ability to reason about complex distributed systems and failure modes
  • Experience troubleshooting data synchronization or event-driven systems
  • Bonus: Experience supporting B2B SaaS integrations or developer platforms

Benefits

  • Competitive salary, cash bonus potential and equity
  • Full medical, dental, and vision benefits for each US employee
  • Fidelity 401k available for each US employee
  • Unlimited PTO

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