• Develop customized fulfillment solutions integrating software, parcel, fixed pricing, automation, and facility flow. • Optimize facility layouts, process flows, and labor models to reduce costs and improve pricing competitiveness. • Assess and implement automation strategies to enhance solution value and operational efficiency. • Evaluate facility design, material handling, and operational processes to maximize throughput and efficiency. • Develop pricing models that integrate fulfillment, software, parcel, and fixed costs. • Conduct cost analysis and scenario modeling to support strategic pricing decisions. • Work closely with finance and FP&A teams to ensure pricing aligns with financial goals and margin targets. • Engage with prospective customers to understand their fulfillment needs and propose optimized solutions. • Collaborate with sales, operations, and finance teams to ensure alignment in solution design and pricing strategies. • Support solution implementation by partnering with operations and implementation teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A NiCE Solution Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration. The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users. How will you make an impact? - Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges - Identify all functional and technical challenges of assigned accounts - Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs - Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value - Lead in all technical aspects of the sales process - Assist with the definition and execution of successful proof of concepts (POC), where appropriate - Actively contribute to a team approach with account executives and overlay teams - Able to promptly respond to functional and technical elements of RFIs/RFPs Qualifications - 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts - 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise accounts - Exceptional presentation and demo capabilities - Experience customizing and building the storyboard for demos and POC - Demonstrated success in achieving strategic deal wins - Ability to manage multiple, complex sales opportunities simultaneously - Ability to communicate from C-level executives down to Agent/Front Line level employees Requirements - Experience/knowledge of CCaaS, CX, and Conversational AI solutions - Experience/knowledge selling a full suite of SaaS products - Certifications and knowledge of cloud technologies (AWS, Azure, Google) Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations - Opportunity to learn and grow every day Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

• Creating sales opportunities by managing the pre-sales technical process and demonstrating Akamai's technology to customers. • Managing the technical proposal process and ensuring all technical information and recommendations addressing customer requirements are accurate. • Tracking account activity for business analysis and reporting, designing technical solutions to meet our customer's needs. • Leading sales activities such as Technical Demos and Proof of Concepts (POC's). • Maximizing customer satisfaction based on the customer's needs and business requirements.

• Hands-on implementation of solutions and case studies with our clients • Digging into our clients’ domain and activities. You need to understand the ins-and-outs of their workflows: their portfolio, their teams, their processes, and their systems. • Design integrations with our SaaS portfolio management software that often require thinking outside the box – it’s new software after all! • When necessary, create scripts to automate parts of the integration • Act as the key partner of our customers, and own the project once the contract is signed. • That involves the ability to communicate clearly and continuously with various stakeholders and deliver impactful presentations. • That also means taking responsibility for the success of our clients' projects. • Analysing systems (ETRMs, billing systems / ERPs, CRM) and dissecting data representations in our clients’ environments, with a high level of detail and rigour, to inform integration strategies. • Managing client and prospects onboarding and service, from communication and advisory to technical support. • Reporting on / synthesising activity, pain points, decisions and progress on the main ongoing projects to other key managers in the company. • Identifying new opportunities to solve pain points for our customers, either through upselling other parts of our platform, or through projects to develop new platform capabilities for our customers (working closely with our commercial and product teams). • Contributing to product and other cross-functional projects when required. • Figuring out business context from data; analysing and transforming client data (Excel spreadsheets, extracts of ERPs, ETRMs, accounting systems). Mapping activities and systems, and designing solutions that make our system work with our clients' systems and portfolio. • Running all kind of analyses on the portfolios of our customers, to validate solutions and hold educated conversations on use case upsell. • Improvement of internal efficiency and speed of delivery, by implementing automations for our clients’ needs. • Improvement of the scalability of internal tooling and team workflows. • Translation of technical and product-related concepts into non-technical language and visualisations for clients. • Asking questions to identify our clients’ needs during the sales process and tailor demo case studies for them, as well as running workshops. • Identifying customer pain points and potential new opportunities for our product.