• Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those clearly and concisely. • Develop and Integrate yourself into your customers operations team to support Gainsight. • Configure the Gainsight Community and Education platforms per the desired specifications and conduct enablement sessions to the customer’s key stakeholders. • Quickly establish rapport and positive relationship with client & stakeholders, and manage expectations throughout the implementation lifecycle. • Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution. • Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team. • Forecast, track and report project hours and achieve your utilization target. • Maintain expert-level knowledge of Gainsight’s Customer Communities and Customer Education platforms. • Work with the product team to stay ahead of future enhancements to Gainsight’s products. • Work cross-functionally to deliver multi-resource customer projects. • Collaborate with the TPM (Technical Project Manager) role on enterprise-level customer engagements, acting as the Subject Matter Expert for the Gainsight platform and advising the custom on strategic decisions. • Be responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy. • Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes.

• Serve as the primary technical advisor for SMB sales opportunities within the Go-to-market team. • Partner with Account Executives to deliver scalable, impactful, technical support throughout the sales cycle. • Support fast-paced, high-volume sales cycle with concise, effective, technical guidance. • Recommend and position tailored product solutions that align with SMB customer needs, goals, and common use cases. • Proactively identify potential technical risks in deals and collaborate with Product and Support teams to resolve them. • Deliver product education to customers, focusing on accessibility for non-technical or resource-constrained teams. • Respond to vendor/risk assessments, RFP/RFI’s, and security questionnaires as needed.

• Communicate with key internal and external project stakeholders to detail requirements for solutions. • Evaluate design requirements from customers and/or partners. • Provide feedback and guidance for greenfield and brownfield project designs. • Develop solution architectures that inform product development initiatives and guide customer engagements. • Validate solution architectures and report results of Proof-of-Concept (PoC) testing. • Document industrial network and/or digital automation network designs in various forms.

• Guidehouse Health is seeking a Solution Architect to partner with Product Managers in delivering AI- and data-enabled solutions that improve healthcare outcomes. • Architect end-to-end cloud-native applications using Microsoft Azure, ensuring solutions are secure, scalable, and cost-effective. • Define and enforce patterns for the full stack, specifically ReactJS (Frontend), Python FastAPI (Backend), and Databricks Data Lakehouse (Data Layer). • Design data models and pipelines within the Databricks Lakehouse architecture to support high-performance analytics and AI workloads. • Maintain code quality standards, oversee pull requests (PRs), and manage CI/CD pipelines (Azure DevOps/GitHub Actions). • Mentor developers and data engineers, removing technical blockers to enable high-performing cross-functional teams.