This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Account Manager , you will manage a portfolio of Sodexo’s most strategic healthcare client accounts, accountable for retention, renewal readiness, and net commercial growth in partnership with Sales and Operations. You will serve as a trusted advisor to client executives, translate client priorities into aligned strategies, and lead an account-by-account plan with a 1–3-year outlook. This role is designed for a commercially-minded leader who can influence without authority, operate effectively in complex service environments, and connect stakeholders across Sales, Operations, Finance, Performance/OpEx, and Marketing to deliver measurable client value and growth. This is a remote role with up to 50% travel to client sites (regionally aligned). What You'll Do - Serve as the primary commercial point of contact for assigned accounts, building strong, long-term executive relationships. - Lead strategic relationship management through structured governance, executive business reviews, and proactive voice-of-client feedback loops. - Own retention & renewal readiness by driving early renewal planning and managing the pre-sale account health, partnering with Sales through the renewal cycle and mitigating rebid risk. - Drive account growth strategy (1–3-year horizon), including identifying, qualifying, and progressing cross-sell/upsell opportunities in collaboration with Sales. - Manage account governance: contract stewardship, change controls, compliance with key Sodexo programs, and ensuring internal alignment on obligations and deliverables. - Monitor performance and risk by tracking leading indicators, retention risks, client satisfaction signals, and operational performance metrics—then mobilizing action quickly. - Translate client priorities into aligned strategy and messaging, including themes such as financial performance, sustainability, patient/resident experience, workforce stability, and innovation. - Package and communicate value: create executive-ready narratives (impact, outcomes, success stories) to support renewals, growth, and client confidence. - Coordinate cross-functional solutions by partnering closely with Sales, Operations, OpEx/Performance teams, Finance, Marketing, and other support functions. Qualifications - 5-10 years of experience in account management, client retention, strategic customer success, or commercial roles within complex service environments (healthcare strongly preferred). - Proven ability to retain and grow large, complex accounts by building executive relationships and leading structured account strategies. - Experience with renewal cycles, contract governance, and navigating procurement/rebid dynamics. - Strong executive presence and communication skills—able to lead C-suite conversations, manage conflict, and align stakeholders to decisions. - Demonstrated ability to influence without authority and drive outcomes through cross-functional teams. - Proficiency with CRM tools (e.g., Salesforce) and the ability to use data to tell a clear story (risk, performance, value, growth). - Willingness and ability to travel up to 50% within an assigned region. Requirements - Minimum Education Requirement - Bachelor’s Degree or equivalent experience - Minimum Management Experience – 7 years - Minimum Functional Experience – 7 years Benefits - Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. - Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. - Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement - More extensive information is provided to new employees upon hire.

• Lead all sales activity for assigned major accounts, ensuring the company meets or exceeds sales targets. • Develop strategic sales plans that align with company objectives while addressing client needs through innovative solutions. • Build and maintain strong, long-lasting customer relationships, ensuring a high level of customer satisfaction. • Analyze market trends and client feedback to identify new opportunities for growth and account expansion. • Collaborate with cross-functional teams including logistics, marketing, and product management to ensure cohesive execution of projects and long-term client satisfaction. • Mentor and guide junior account managers, sharing best practices and fostering a culture of success. • Prepare and present sales forecasts, reports, and strategic proposals to senior management.

• Responsible for pro-actively building and managing the Top Tiers commercial AV business partners and distributors. You will be actively contributing to quarterly business growth by building a strong AV business locally based on partner engagement and management focusing on solution selling, building local business plan and using our partner program to recruit strategic key partners. • Responsible for identifying, developing, training, and managing strategic set of channel accounts (Integrators, distributors, consultants, end customers) and driving growth of our AV channel business in your region, in line with the company’s corporate goals, while collaborating with the rest of the team on their own perimeter, aligning on precise goals and strategies to execute and deliver strong impact on the regional performance all together. • Identify, recruit and develop new partners relationships to drive quarterly recurrent NETGEAR business with a focus on impactful face-to-face customer engagement and relationship. • Review and expand/optimize with the rest of the team the distribution channels onboarding Value added distributor/sub distributor in key verticals to develop the project business pipe. • Account management of existing partners and identifying key partners (AV channel partners) driving share of wallet gain with all product categories. • Find specific channel partners (specialists) to accelerate the adoption of certain products within the NETGEAR portfolio, particularly Wireless Access points and Managed switches supported by our cloud solution. • Maintain and develop existing and new partners through appropriate propositions and ethical sales methods, and meaningful internal liaison to optimize quality of service, business growth, and customer satisfaction. Respond to and follow up sales enquiries by telephone, email and personal meeting. • Meet or exceed quarterly and annual top and bottom line. • Fully understand the competitive environment within assigned accounts and develop the appropriate plans to be the category leader. • Create proposals, business plan, negotiate agreements, and maintain a strong overall relationship with customer/new business. • Plan and prioritize meetings, sales calls and customer contact towards maximizing sales and achieving agreed business objectives. • Coordinate with internal NETGEAR resources (SE – Marketing – Product management -Sales –Tech Support – Ops – EMEA peers) to optimize sales results. • Provide all information relevant for NETGEAR to improve business (Competitive information, market trend, channel/technological hidden issues impacting performance) • Weekly reporting and forecasting on your own perimeter. • Manage product, pricing and margins according to agreed aims. • Use customer and prospect contact activities, tools and systems, and update relevant information held in these systems.

• Manage and grow a portfolio of existing IT-focused client accounts • Serve as the primary liaison between clients and internal technical teams • Identify upsell and cross-sell opportunities within existing accounts • Develop account strategies to drive retention and revenue growth • Understand client IT environments and recommend appropriate solutions • Coordinate with sales, engineering, and support teams to ensure seamless service delivery • Prepare proposals, quotes, and renewal agreements • Monitor account performance metrics and client satisfaction • Maintain accurate CRM documentation and forecasting