Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Senior Staff DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience. This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding. You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces. You’ll enjoy this role if you are… - Enjoy shaping developer-facing platforms that enable productivity, consistency, and autonomy - Are motivated by org-level leverage rather than owning a single service or team - Like designing cohesive developer experiences across a growing, distributed engineering organization - Care deeply about developer empathy, usability, and reducing cognitive load - Prefer solving ambiguous problems through thoughtful design, iteration, and collaboration - Are comfortable influencing outcomes through clear communication and shared context, not authority alone - Find satisfaction in building systems that scale predictably and help other engineers succeed Your day to day is… - Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows - Design and architect platform services that are secure, scalable, and intentionally easy to use - Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs - Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product - Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity - Establish and track success metrics for platform adoption, developer enablement, and reliability - Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey - Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality - Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck - Contribute to a culture of experimentation, learning, and continuous improvement You’ll be successful in this role if you have… - Have significant and proven experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams - Bring strong judgment around platform design, abstractions, and APIs, balancing standardization with flexibility - Have architected and operated distributed systems in AWS or similar cloud environments - Can translate technical vision into measurable impact through prioritization and execution - Communicate technical trade-offs clearly and help stakeholders align around well-reasoned decisions - Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence - Value learning, curiosity, and operational excellence—and help foster those qualities in others Benefits - Flexible work environment - Unlimited Vacation(if salaried) / Competitive PTO (if hourly) - 100% paid employee health benefit options (including medical, dental, and vision) - 401(k) with employer funded match - Corporate wellness program with Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Base Salary Range $240,000—$300,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Job Title: Senior Platform Engineer Reports to: Director of Engineering About the role The Senior Platform Engineer at inKind is responsible for owning, evolving, and operating our cloud infrastructure as the foundation of a growing financial and hospitality technology platform. This role exists to ensure that our systems are secure, reliable, observable, and capable of scaling as both traffic and organizational complexity increase. This is a deeply technical, hands-on role with real ownership. You will design, implement, and operate our AWS infrastructure; make forward-looking decisions about how our platform should evolve; and carry those decisions through implementation, migration, and steady-state operation. When the platform changes—new AWS services, runtime upgrades, architecture shifts—you are ahead of it, not reacting to it. You’ll work closely with application engineers, but your focus is the platform itself: compute, networking, data stores, deployment workflows, observability, and operational correctness. In a small but growing team, this role sets the standard for how infrastructure is designed, changed, and trusted. Who you are - Infrastructure Owner: You take responsibility for systems in production and feel accountable for their behavior over time - Systems Thinker: You understand how compute, storage, networking, and application behavior interact under real load - Pragmatic Operator: You know when to modernize, when to migrate, and when stability matters more than novelty - Infrastructure Decision-Maker: You can evaluate tradeoffs (EKS vs ECS, Redis vs Valkey, EC2 vs Fargate) and carry those decisions through safely - Operationally Grounded: You’ve run systems in production, handled incidents, and learned from failures - Security-Aware: You design infrastructure with least privilege, network isolation, and secure defaults - Clear Communicator: You explain infrastructure decisions and risk in a way engineers and leadership can understand Role Responsibilities Platform & Cloud Infrastructure - Own and evolve our AWS infrastructure across compute, networking, storage, and managed services - Design and maintain infrastructure that supports high availability, predictable performance, and financial correctness - Lead platform-level architectural decisions, including service migrations and runtime changes (e.g., Redis → Valkey, EKS → ECS/Fargate) - Ensure infrastructure choices align with reliability, cost, and operational simplicity—not just trend adoption Deployment, Reliability & Operations - Design and maintain deployment pipelines that are safe, repeatable, and observable - Own system reliability through capacity planning, failure modeling, and controlled change management - Lead incident response and root-cause analysis for infrastructure-level failures - Participate in on-call rotations and continuously improve operational ergonomics Observability, Security & Governance - Build and maintain strong observability across infrastructure and services (metrics, logs, tracing, alerting) - Ensure secure configuration of AWS resources, IAM policies, secrets management, and network boundaries - Proactively identify infrastructure risks related to scale, cost, or security and address them before they become incidents Technical Leadership & Collaboration - Partner closely with application engineers to ensure platform constraints and capabilities are well understood - Drive infrastructure changes through hands-on implementation - Establish standards and best practices for infrastructure, deployment, and operations as the team grows - Mentor other platform engineers and help raise the overall operational maturity of the organization Minimum Qualifications - 8+ years of experience building and operating production infrastructure in cloud environments - Deep experience with AWS core services (EC2, ECS/EKS, VPC, IAM, RDS, ElastiCache, ALB/NLB, CloudWatch, etc.) - Strong understanding of containerized workloads and orchestration tradeoffs - Proven experience designing systems for high availability, fault tolerance, and controlled failure - Hands-on experience with infrastructure as code (Terraform, CloudFormation, or equivalent) - Demonstrated ability to plan and execute infrastructure migrations safely - Experience debugging real production incidents involving networking, scaling, or service degradation Preferred Qualification - Experience operating infrastructure for financial systems or other high-reliability domains - Firsthand experience scaling infrastructure through periods of rapid growth - Strong opinions about observability and operational hygiene, informed by past failures - Experience simplifying, retiring, or rearchitecting over-engineered infrastructure - Comfort working closely with a Rails-based application stack while remaining tool-agnostic Some Of Our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost - Child Care Benefits and generous parental leave Salary: - $190,000 - $200,000, DOE + Benefits inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description LightFeather is seeking a Senior ServiceNow Platform Engineer with deep expertise in platform upgrades, instance diagnostics, scoped application development, and enterprise integration support. This role requires a well-rounded ServiceNow professional who can ensure the health, performance, and integrity of a large multi-instance environment while collaborating directly with customers, architects, and cross-functional teams. - Lead major upgrade cycles - Troubleshoot complex platform issues - Guide junior developers - Serve as a Release Manager when required Qualifications - 3–5+ years of ServiceNow development and platform engineering experience - Experience working in high-governance, federal, or regulated enterprise environments - Demonstrated ability to work across ITSM, CMDB, ITOM, and general platform functionality as a well-rounded engineer Requirements - Led 2–3+ full platform upgrade cycles in enterprise environments - Mastery of ServiceNow troubleshooting tools (Script Debugger, Background Scripts, logs, analytics, monitoring) - Expert-level understanding of Scoped App architecture, ServiceNow Studio, and best-practice coding - Strong experience with Application Repository, update sets, version control, and multi-instance deployments - Proficiency with IntegrationHub, REST/SOAP Web Services, MID Server installation, configuration, and operational debugging - Strong understanding of enterprise authentication methods (OAuth, Mutual Auth, certificates) Benefits - Fully remote role - Must be available during core hours 9AM–3PM Eastern Time - Occasional customer-facing responsibilities as Release Manager

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves managing and maintaining all self-hosted cloud deployments, including: - Deployment, hardening, scaling, and decommissioning - Coding and implementing 3rd-party database integration solutions on big data warehouses - Supporting customers with complex environments and deployments - Assisting with knowledge transfer to internal product support teams - Maintaining strong security postures in collaboration with security teams Qualifications - Must have a Master’s degree or foreign equivalent in Computer Science, Data Science, or a related field plus four (4) years of experience in the position offered, or as a Software Engineer, or a related position - Alternatively, a Bachelor’s degree or foreign equivalent in Computer Science, Data Science, or a related field plus six (6) years of experience in the position offered, or as a Software Engineer, or a related position Requirements - Four (4) years (or six [6] years with a Bachelor’s) of experience with: - Managing cloud assets hands-on across AWS, Azure, and Google Cloud, ensuring compliance with SOC 2, CIS Controls, and STIG - Implementing and maintaining strong security postures in collaboration with security teams using tools including CrowdStrike, Lacework, Datadog, Snyk, SonarQube, JFrog Xray, and Trivy - Using Git (Bitbucket), GitOps practices, and Jenkins to develop and manage automated CI/CD pipelines - Implementing infrastructure and application components through IaC and configuration management tools including Terraform, CloudFormation, Ansible, and Packer - Designing, developing, and maintaining scalable containerized applications using Docker, Kubernetes, Helm, and Argo CD, with coding in Java, JavaScript, Golang, and/or Python - Hosting and managing diverse data storage platforms, including Hadoop (Cloudera/Hortonworks), Oracle, MongoDB, Cassandra, Trino, Kerberos KDC, SQL Server, PostgreSQL, CockroachDB, and Databricks Benefits - Flexible benefits program to support diverse needs and life events - Competitive compensation - Health coverage - Time off