inKind

• You’ll help design and operate the systems that power our financial platform. • Design and implement scalable distributed systems supporting financial transactions and real-time events • Architect services that handle real-world scale, failure scenarios, and performance constraints • Ensure strong data integrity and consistency across distributed workflows • Build secure infrastructure protecting sensitive financial data • Identify opportunities to leverage AI tools to accelerate development and improve engineering workflows • Contribute to AI-enabled product features and automation across the platform • Help evolve how our team integrates modern developer tools and AI-assisted engineering practices • Design systems with observability, monitoring, and failure recovery in mind • Debug complex production issues across distributed services • Improve reliability and performance of mission-critical systems • Participate in on-call rotations to maintain platform stability • Partner with product and business teams to translate customer needs into scalable technical solutions • Lead architectural decisions through hands-on implementation • Mentor engineers and help raise engineering standards across the team

• Manage complex calendars across multiple stakeholders, prioritizing effectively in a fast-moving environment • Coordinate meetings across time zones, ensuring alignment across pods and teams • Proactively identify scheduling conflicts and optimize leaders’ time • Coordinate travel arrangements including flights, accommodations, and ground transportation • Manage itineraries and ensure smooth execution of travel plans • Troubleshoot issues in real time and adjust plans as needed • Act as a central coordination point across teams, helping ensure priorities move forward • Support cross-functional communication between engineering, product, business, and leadership • Help maintain organization and clarity across ongoing initiatives • Plan and coordinate team events, off-sites, and team dinners • Manage logistics end-to-end, from planning through execution • Support internal meetings and ensure they run smoothly • Draft, edit, and proofread correspondence, documents, and presentations • Organize and maintain digital filing systems and documentation • Ensure important information is easily accessible and well-structured • Anticipate needs and take initiative on administrative and operational tasks • Identify opportunities to improve processes and increase efficiency • Support ad hoc projects as the business evolves

Job Title: Partner, Business Development Classification: Exempt (Salaried) Reports to: VP, Enterprise *This role is eligible to work remotely from anywhere within the contiguous United States, with a preference for candidates based in major U.S. metropolitan areas* Role Summary: The Partner, Business Development is responsible for establishing, maintaining, and building inKind relationships with partner and potential partner locations, in conjunction with current Sales team goals and objectives. The Partner, Business Development will focus on capital deployment and credit sales, as well as ensure deals are pacing in line with Company objectives and maintaining an awareness of current market trends while representing inKind at relevant industry events. The Partner, Business Development is expected to work closely with relevant internal and external stakeholders, and ensure business business activities comply with all relevant laws, regulations, and internal policies. Responsibilities/Essential Functions: Capital Deployment & Partner Acquisition: - Identify, evaluate, and secure high-value restaurant partners based on strategic, financial, and market criteria - Negotiate and execute credit purchase agreements with new partners - Manage the deployment of capital and ensure accurate financial tracking in coordination with Finance and Accounting - Monitor partner performance and optimize deployment outcomes Credit Sales & Revenue Optimization: - Oversee the sale and distribution of purchased restaurant credits - Develop and refine strategies to maximize credit sales and overall deal performance - Analyze sales and market data to identify opportunities for growth and process improvement - Partner with Marketing and Customer teams to support promotions and resolve customer issues Deal Pacing & Pipeline Management: - Ensure deal flow aligns with quarterly and annual business targets - Track pacing metrics, identify risks or slowdowns, and develop corrective strategies - Produce regular pacing and performance reports for senior leadership - Coordinate cross-functionally to ensure timely execution and onboarding of restaurant partners Market Management & Relationship Development: - Monitor trends within assigned markets and develop strategies to capitalize on emerging opportunities - Build and maintain relationships with key stakeholders, including multi-unit groups and industry partners - Represent inKind at industry events, conferences, and partner meetings - Provide market insights and strategic recommendations to senior management Cross-functional Collaboration: - Work closely with Marketing, Finance, Customer Success, and other internal teams to support partnership success - Participate in cross-departmental initiatives and support company-wide objectives - Maintain open communication to ensure alignment and resolve operational challenges Compliance & Risk Management: - - Ensure all activities adhere to legal, regulatory, and internal compliance standards - Identify and mitigate risks associated with capital deployment and credit sales - Continuously evaluate and enhance risk management practices in response to business or market changes Some of our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost - Child Care Benefits and generous parental leave Salary: - $130,000 + a competitive, uncapped commission structure This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

• You’ll help design and operate the systems that power our financial platform. • Design and implement scalable distributed systems supporting financial transactions and real-time events • Architect services that handle real-world scale, failure scenarios, and performance constraints • Ensure strong data integrity and consistency across distributed workflows • Build secure infrastructure protecting sensitive financial data • Identify opportunities to leverage AI tools to accelerate development and improve engineering workflows • Contribute to AI-enabled product features and automation across the platform • Help evolve how our team integrates modern developer tools and AI-assisted engineering practices • Design systems with observability, monitoring, and failure recovery in mind • Debug complex production issues across distributed services • Improve reliability and performance of mission-critical systems • Participate in on-call rotations to maintain platform stability • Partner with product and business teams to translate customer needs into scalable technical solutions • Lead architectural decisions through hands-on implementation • Mentor engineers and help raise engineering standards across the team

Job Title: Senior Software Engineer Reports to: Director of EngineeringBuild the infrastructure powering the future of restaurant paymentsAt inKind, we’re building the financial infrastructure that connects restaurants, diners, and capital in entirely new ways. Our platform powers real-time financial transactions and operational workflows for restaurants across the country. We’re looking for entrepreneurial, forward-thinking engineers who thrive in fast-moving environments and enjoy solving complex technical problems at scale. This is a hands-on role where you’ll design and build systems that support mission-critical financial workflows used daily by restaurants and partners. Our engineering team works with an AI-first mindset — leveraging modern AI tools to accelerate development, automate workflows, and unlock new product capabilities. We’re looking for engineers who are excited to experiment with emerging technologies while maintaining high standards for reliability and scalability. You’ll collaborate closely with product, business, and engineering teams to build systems that directly impact the restaurants and partners who rely on inKind for real-time financial operations. What You’ll Work OnYou’ll help design and operate the systems that power our financial platform. Distributed Systems & Platform Engineering - Design and implement scalable distributed systems supporting financial transactions and real-time events - Architect services that handle real-world scale, failure scenarios, and performance constraints - Ensure strong data integrity and consistency across distributed workflows - Build secure infrastructure protecting sensitive financial data AI-First Engineering - Identify opportunities to leverage AI tools to accelerate development and improve engineering workflows - Contribute to AI-enabled product features and automation across the platform - Help evolve how our team integrates modern developer tools and AI-assisted engineering practices Reliability & Production Operations - Design systems with observability, monitoring, and failure recovery in mind - Debug complex production issues across distributed services - Improve reliability and performance of mission-critical systems - Participate in on-call rotations to maintain platform stability Cross-Functional Collaboration - Partner with product and business teams to translate customer needs into scalable technical solutions - Lead architectural decisions through hands-on implementation - Mentor engineers and help raise engineering standards across the team Who Thrives HereThe engineers who succeed at inKind tend to be: Builder Mindset You enjoy taking ownership, experimenting with new ideas, and shipping impactful solutions. Systems Thinkers You understand how complex systems interact and can design resilient architectures. Forward-Thinking Engineers You’re excited about modern development practices and exploring how AI can improve the way we build software. Pragmatic Problem Solvers You know when to refactor, when to optimize, and when to ship. Collaborative Teammates You communicate clearly and work well with engineering, product, and business partners. Minimum Qualifications - 8+ years of experience building and operating production systems - Strong distributed systems design experience - Expertise in at least one major web framework (Rails, Django, Express, Fastify, etc.) - Strong database knowledge including indexing, query optimization, and transactional integrity - Experience designing highly available production systems - Familiarity with authentication, authorization, and secure API design Preferred Qualifications - Experience scaling systems during periods of rapid growth - Background in payments, financial transactions, or regulated systems - Experience implementing distributed patterns such as retries, circuit breakers, and event-driven workflows - Experience working with or evolving large Rails applications - Experience integrating AI tools into engineering workflows or building AI-powered product features Why Engineers Like Working Here - Work on real-world financial infrastructure used by restaurants every day - High ownership and autonomy in architectural decisions - Opportunity to help shape an AI-first engineering culture - Collaborative environment working closely with product and business teams - Fast-moving startup environment where your work directly impacts customers Some of our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee's additional cost; dependent coverage is at employee's cost); vision plan available at employee's additional cost - Child Care Benefits and generous parental leave - Dog-friendly workspace in a secure building with great views of downtown Austin - Daily lunches and snacks for in-office team members Salary$160,000 – $185,000, DOE Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Job Title: Account Executive - Seattle Note: Candidates must reside in the Seattle area to be considered. This role may include up to 3 days per week of in-market activities, such as drop-ins and door knocking, based on business needs. Up to 25% travel outside the primary market may also be required, with expenses covered in accordance with company policy. Role Summary: inKind’s Account Executives (AE) are proactive, collaborative Sales individuals who thrive on making connections in order to help move deals forward. The goal of the AE is to contribute to an increase in sales while maintaining the highest level of service for our restaurant partners. Account Executives drive our success by bringing qualified restaurant partners to our underwriting committee and seeing each opportunity through the seven stages of the sales cycle, from successful pipeline & prospecting through their entire life cycle with inKind. Who You Are: - Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers - A resilient achiever who is motivated by opportunities and embodies a hospitality mentality - A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams - Adaptive, organized, and a natural problem solver - A tenacious deal maker and closer who is ready to pursue outbound activity and build pipelines Responsibilities/Essential Functions: - Source, qualify, and close new inKind restaurant partners to meet or exceed monthly sales quotas - Maintain a consistent level of activity in order to keep a full pipeline including reviewing old leads and lost opportunities for potential re-engagement - Act as a trusted partner and subject matter expert to prospects and customers - Work closely with the Onboarding Team to ensure smooth launches for new restaurant partners - Work cross-functionally with Marketing and demand generation in order to continuously refine our acquisition approach - Build and maintain strong relationships with existing and potential partners in order to secure future leads and referrals - Accurately track and update deals and communications in Salesforce in real time Minimum Qualifications: - Minimum 5 years of experience in a quota exceeding Sales role, preferably in Hospitality, FinTech, or SaaS - A hunter mentality with solid Sales and Business acumen - Excellent written and verbal communication skills and the ability to build relationships quickly - Extensive customer network - Salesforce and LinkedIn Sales Navigator experience Preferred Qualifications: - 10+ years of experience in a quota exceeding Sales role, preferably in Hospitality, FinTech, or SaaS - Experience working with restaurants or food-related entities/clients - Experience in a start-up environment is a plus Work Environment: - The candidate in this position will frequently travel to inKind partner restaurant/hospitality and potential restaurant/hospitality locations, and be exposed to conditions typical of restaurants, bars, nightclubs, hotels, etc. - This position is primarily remote within the Seattle Area with up to 25% travel outside the primary market may also be required, with expenses covered in accordance with company policy. Some of our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost - Child Care Benefits and generous parental leave Salary: - $100,000 base + $60,000 OTE, uncapped inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Job Title: Senior Platform Engineer Reports to: Director of Engineering About the role The Senior Platform Engineer at inKind is responsible for owning, evolving, and operating our cloud infrastructure as the foundation of a growing financial and hospitality technology platform. This role exists to ensure that our systems are secure, reliable, observable, and capable of scaling as both traffic and organizational complexity increase. This is a deeply technical, hands-on role with real ownership. You will design, implement, and operate our AWS infrastructure; make forward-looking decisions about how our platform should evolve; and carry those decisions through implementation, migration, and steady-state operation. When the platform changes—new AWS services, runtime upgrades, architecture shifts—you are ahead of it, not reacting to it. You’ll work closely with application engineers, but your focus is the platform itself: compute, networking, data stores, deployment workflows, observability, and operational correctness. In a small but growing team, this role sets the standard for how infrastructure is designed, changed, and trusted. Who you are - Infrastructure Owner: You take responsibility for systems in production and feel accountable for their behavior over time - Systems Thinker: You understand how compute, storage, networking, and application behavior interact under real load - Pragmatic Operator: You know when to modernize, when to migrate, and when stability matters more than novelty - Infrastructure Decision-Maker: You can evaluate tradeoffs (EKS vs ECS, Redis vs Valkey, EC2 vs Fargate) and carry those decisions through safely - Operationally Grounded: You’ve run systems in production, handled incidents, and learned from failures - Security-Aware: You design infrastructure with least privilege, network isolation, and secure defaults - Clear Communicator: You explain infrastructure decisions and risk in a way engineers and leadership can understand Role Responsibilities Platform & Cloud Infrastructure - Own and evolve our AWS infrastructure across compute, networking, storage, and managed services - Design and maintain infrastructure that supports high availability, predictable performance, and financial correctness - Lead platform-level architectural decisions, including service migrations and runtime changes (e.g., Redis → Valkey, EKS → ECS/Fargate) - Ensure infrastructure choices align with reliability, cost, and operational simplicity—not just trend adoption Deployment, Reliability & Operations - Design and maintain deployment pipelines that are safe, repeatable, and observable - Own system reliability through capacity planning, failure modeling, and controlled change management - Lead incident response and root-cause analysis for infrastructure-level failures - Participate in on-call rotations and continuously improve operational ergonomics Observability, Security & Governance - Build and maintain strong observability across infrastructure and services (metrics, logs, tracing, alerting) - Ensure secure configuration of AWS resources, IAM policies, secrets management, and network boundaries - Proactively identify infrastructure risks related to scale, cost, or security and address them before they become incidents Technical Leadership & Collaboration - Partner closely with application engineers to ensure platform constraints and capabilities are well understood - Drive infrastructure changes through hands-on implementation - Establish standards and best practices for infrastructure, deployment, and operations as the team grows - Mentor other platform engineers and help raise the overall operational maturity of the organization Minimum Qualifications - 8+ years of experience building and operating production infrastructure in cloud environments - Deep experience with AWS core services (EC2, ECS/EKS, VPC, IAM, RDS, ElastiCache, ALB/NLB, CloudWatch, etc.) - Strong understanding of containerized workloads and orchestration tradeoffs - Proven experience designing systems for high availability, fault tolerance, and controlled failure - Hands-on experience with infrastructure as code (Terraform, CloudFormation, or equivalent) - Demonstrated ability to plan and execute infrastructure migrations safely - Experience debugging real production incidents involving networking, scaling, or service degradation Preferred Qualification - Experience operating infrastructure for financial systems or other high-reliability domains - Firsthand experience scaling infrastructure through periods of rapid growth - Strong opinions about observability and operational hygiene, informed by past failures - Experience simplifying, retiring, or rearchitecting over-engineered infrastructure - Comfort working closely with a Rails-based application stack while remaining tool-agnostic Some Of Our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost - Child Care Benefits and generous parental leave Salary: - $190,000 - $200,000, DOE + Benefits inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Job Title: Account Executive - Los Angeles Note: Candidates must reside in the Los Angeles area to be considered. This role may include up to 3 days per week of in-market activities, such as drop-ins and door knocking, based on business needs. Up to 25% travel outside the primary market may also be required, with expenses covered in accordance with company policy. Role Summary: inKind’s Account Executives (AE) are proactive, collaborative Sales individuals who thrive on making connections in order to help move deals forward. The goal of the AE is to contribute to an increase in sales while maintaining the highest level of service for our restaurant partners. Account Executives drive our success by bringing qualified restaurant partners to our underwriting committee and seeing each opportunity through the seven stages of the sales cycle, from successful pipeline & prospecting through their entire life cycle with inKind. Who You Are: - Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers - A resilient achiever who is motivated by opportunities and embodies a hospitality mentality - A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams - Adaptive, organized, and a natural problem solver - A tenacious deal maker and closer who is ready to pursue outbound activity and build pipelines Responsibilities/Essential Functions: - Source, qualify, and close new inKind restaurant partners to meet or exceed monthly sales quotas - Maintain a consistent level of activity in order to keep a full pipeline including reviewing old leads and lost opportunities for potential re-engagement - Act as a trusted partner and subject matter expert to prospects and customers - Work closely with the Onboarding Team to ensure smooth launches for new restaurant partners - Work cross-functionally with Marketing and demand generation in order to continuously refine our acquisition approach - Build and maintain strong relationships with existing and potential partners in order to secure future leads and referrals - Accurately track and update deals and communications in Salesforce in real time Minimum Qualifications: - Minimum 5 years of experience in a quota exceeding Sales role, preferably in Hospitality, FinTech, or SaaS - A hunter mentality with solid Sales and Business acumen - Excellent written and verbal communication skills and the ability to build relationships quickly - Extensive customer network - Salesforce and LinkedIn Sales Navigator experience Preferred Qualifications: - 10+ years of experience in a quota exceeding Sales role, preferably in Hospitality, FinTech, or SaaS - Experience working with restaurants or food-related entities/clients - Experience in a start-up environment is a plus Work Environment: - The candidate in this position will frequently travel to inKind partner restaurant/hospitality and potential restaurant/hospitality locations, and be exposed to conditions typical of restaurants, bars, nightclubs, hotels, etc. - This position is primarily remote within the Los Angeles Area with up to 25% travel outside the primary market may also be required, with expenses covered in accordance with company policy. Some of our Benefits: - Generous PTO and company holiday policy + company paid Short Term Disability - 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost - Child Care Benefits and generous parental leave Salary: - $100,000 base + $60,000 OTE, uncapped inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

• Provide email and occasional phone support (outbound) to guests and merchant partners via our ticketing system on the Zendesk ticketing platform • Complete 70 tickets/day with a one-touch ticket percentage of 80% or higher and a CSat score of 90% or higher • Maintain close contact and open communications with restaurant owners and guests until an issue has been resolved • Provide white glove support to our VIP guest cohort including booking reservations and offering priority support via a text line • Escalate complex issues to Tier 3 and Management appropriately • Communicate complex technical issues to our end users and development team and follow up with the team and end users according to our policies • Conduct technical support in line with documented procedures • Provide your direct manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems • Use communication channels to inform the team of important issues and information which will help improve team performance

• Source, qualify, and close new inKind restaurant partners to meet or exceed monthly sales quotas • Maintain a consistent level of activity in order to keep a full pipeline including reviewing old leads and lost opportunities for potential re-engagement • Act as a trusted partner and subject matter expert to prospects and customers • Work closely with the Onboarding Team to ensure smooth launches for new restaurant partners • Work cross-functionally with Marketing and demand generation in order to continuously refine our acquisition approach • Build and maintain strong relationships with existing and potential partners in order to secure future leads and referrals • Accurately track and update deals and communications in Salesforce in real time