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Where Innovation and Performance Converge
Technical Business Analyst
Location
United States
Posted
176 days ago
Salary
0
Seniority
Lead
Job Description
Technical Business Analyst
BridgePhase
• Analyze and document complex business and technical requirements for system enhancements • Serve as the primary point of contact between end users, federal stakeholders, and the development team • Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions • Translate business needs into detailed functional and non-functional requirements • Develop user stories, acceptance criteria, process flows, and workflow documentation • Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups • Conduct gap analysis between current system capabilities and future state requirements • Trace requirements through design, development, testing, and deployment phases • Document customer needs, issues, and enhancement requests in actionable formats • Collaborate with technical architects and developers to ensure feasibility of proposed solutions • Support backlog refinement and provide ongoing clarification on requirements • Coordinate and support user acceptance testing and stakeholder validation activities • Track and communicate the status of customer requests, enhancements, and development initiatives • Identify trends and patterns in user feedback to inform roadmap and prioritization decisions • Develop and maintain customer-facing documentation, FAQs, and knowledge base materials • Support change management initiatives and adoption activities • Ensure requirements and customer needs align with federal compliance, security, and accessibility standards • Interface regularly with federal stakeholders to communicate progress, risks, and outcomes
Job Requirements
- At least 8 years of total professional experience with 5+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
- Prior or current experience supporting government programs (GovCon experience required)
- Strong technical and functional expertise in:
- Requirements elicitation, analysis, and documentation methodologies
- Stakeholder engagement and relationship management in complex organizations
- User story development and acceptance criteria definition
- Business process modeling and workflow analysis
- Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
- Customer communication and engagement strategies
- Gap analysis, impact assessment, and prioritization techniques
- Facilitation of workshops, meetings, and feedback sessions
- Agile requirements practices and backlog management
- Requirements traceability and validation
- Demonstrated ability to:
- Break down complex problems into clear, actionable requirements
- Translate technical concepts into accessible language for non-technical audiences
- Build trust and credibility with diverse federal stakeholder groups
- Identify conflicts, ambiguities, and gaps in requirements or customer needs
- Balance stakeholder expectations with technical and operational constraints
- Synthesize information from multiple sources into cohesive documentation
- Manage competing priorities while maintaining professionalism under pressure
- Work independently on ambiguous or evolving problem spaces
- Working knowledge and familiarity with:
- Content management systems and information sharing platforms
- Drupal or similar content management systems
- Web application architecture and functionality
- User experience and accessibility principles (Section 508, WCAG)
- Software development lifecycle (SDLC) methodologies
- Testing methodologies and user acceptance testing coordination
- Federal IT governance and compliance requirements
- Federal security requirements (FedRAMP, FISMA, NIST)
- API integrations and data integration patterns
- Cloud architecture concepts (AWS preferred)
Benefits
- Competitive compensation that reflects your skills and impact
- Multiple bonus programs rewarding performance, company growth, and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid to help you truly recharge
- Paid sick leave because health always comes first
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical, dental, and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance to support your four-legged family
- Annual professional development budget for training, certifications, and conferences
- Two paid community service days for causes that matter to you
- Social pod budget to connect with teammates wherever you live
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