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Patient Operations Coordinator
Location
Connecticut + 4 moreAll locations: Connecticut | Florida | New Jersey | New York | Massachusetts
Posted
96 days ago
Salary
$40K - $50K / year
Seniority
Mid Level
Job Description
Patient Operations Coordinator
Rivian
• Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind. • Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses. • Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust. • Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions. • Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation. • Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences. • Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information. • Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications. • Schedule new intakes and inform patients of the next steps for their appointment. • Act as a liaison between patients and providers to ensure sufficient support and positive results. • Support additional department responsibilities that nurture existing patient relationships and support their mental health journey. • Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information. • Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience. • Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details. • Support practice workflow as needed by scheduling patients and aiding them in completing all necessary documentation before Intake. • Support cross-team collaboration for the benefit of patient care. • Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind’s services. • Participate in team meetings and contribute to a collaborative, growth-oriented work environment. • Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement, and potential.
Job Requirements
- Required Education Level: High School Diploma or equivalent
- 2+ years of customer service experience
- A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance)
- One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization)
- Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone)
- Knowledge of insurance verification processes and explanation of benefit coverage preferred
- Demonstrates flexibility in adapting to various processes as needed
- Experience working in a team environment with the ability to adapt to changing priorities
- Knowledge of mental health professional licenses (MD, NP, SW)
- Close attention to detail with exceptional organizational skills
- HIPAA Compliance Knowledge
- Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company-wide platforms/software like Monday.com and EHR/EMR platforms when applicable, CRMs - Salesforce)
- Intermediate computer skills and technical aptitude required.
- Well-organized and efficient approach to tasks and projects.
Benefits
- Medical Coverage - HDHP, PPO or PPO Buy-Up
- Health Savings Account, Flexible Spending Account, and Dependent Care Account Options
- Dental & Vision Insurance
- Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans
- Front-Loaded Paid Time Off (PTO)
- Observed Holidays & Annual Office Closure
- Medical & Parental Leave (in accordance with State and Federal Laws)
- Bereavement Leave / Pet Bereavement Leave
- Competitive Pay
- 401(k) Retirement Plan and employer match
- Employee Referral Program
- Commuter Transit and Parking Voluntary Benefit
- Professional Development Stipend after 1st Work Anniversary
- Paid Professional Development Days after 1st Work Anniversary
- Learning & Development Resources
- Short-Term & Long-Term Disability
- Group Life/AD&D Insurance
- Employee Assistance Program (EAP)
- Voluntary Benefits
- Quarterly Wellness Activities
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