This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a key leadership role within a processor support team, the Processor Ops Specialist will promote positive working relationships between Pathward and processors. This candidate will lead work efforts with all areas throughout Pathward to resolve issues, oversee data quality, and facilitate change as appropriate to business need. - Serves as a liaison between Pathward and Processors for daily communications. - Leads processor integrations and solution implementation to support Pathward products. - Provides frontline support and issue remediation for external system applications. - Issues and tracks performance to resolution. - Oversees exception handling ensuring resolution of rejected records. - Manages data quality alerts and investigates to identify root cause. - Creates and implements data quality alerts to mitigate risks and support good quality of data. - Queries and analyzes data to troubleshoot issues and identify scope. - Presents and communicates findings from data analysis and recommends corrective action as needed. - Creates and implements solutions to grow and develop oversight controls. - Defines requirements on Engineering efforts and validates results in production. - Proposes and implements solutions for complex data issues both independently and in collaboration with peers. - Drives solution set across development teams to adhere to industry and regulatory changes. - Leads the implementation of data reconciliation, monitoring and control processes. - Establishes controls for SLA oversight in accordance with contractual agreements. - Leads problem management and resolution, escalation of issues as necessary. - Supports Engineering efforts as subject matter expert of third-party processor. - Configures processor defined values according to business definitions to normalize data in Pathward processing environment. - Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team. - Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance. - Develops strong working relationships with processors and internal business partners for optimal support and operation of Pathward products. - Mentors and supports teammates in data quality and problem management efforts. - Conducts periodic engagements with processors preparing agendas and documenting outcomes. - Supports business projects as subject matter expert. - Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews. - Leads periodic reviews of departmental procedures and implementation of process improvement. - Other duties as assigned. Qualifications - Bachelor's degree or equivalent education and work experience. - Typically, 5+ years with bachelor's or equivalent. - Attention to Detail - Conceptual Thinking - Conflict Resolution - Data Gathering - Decision Making - Negotiating - Planning and Organizing - Problem Solving - Project Management Requirements The responsibilities listed above are not all inclusive and may be changed at any time. Salary range: $72,000 – $120,000 The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. Company Description We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

• Act as the interface between sales, product, customer service and tech teams. Strong cross-functional collaboration experience • Hands-on execution experience, not exclusively strategic work • Be a strategic problem solver, owning the feedback loop, tying macro mechanics and economics of APFM together to prioritize initiatives • Able to see the forest through the trees and not get drowned out in minutia • Results, data and outcome focused. Strong analytical acumen, advanced Excel and basic SQL • Strong storytelling and presentation skills • Partner with business leaders and product and tech to make progress on our AI product transformation • Oversee the company’s internal CRM including working with business owners and Product / Tech to improve the functionality, and manage the development funnel and prioritization process • With a data-driven mentality, use analyses to come up with insights and then recommendations on how to improve processes and make them more efficient • Have a UX-mindset to problem solve how technology improvements could make home care more efficient + work with the product manager to identify and solve any technology issues occurring to individuals within the organization; UX/Product experience is a plus. Work closely with Product and Tech to bring to life. • Work with tech Product and Technology, as well as Tech Support, to identify and solve any technology issues occurring to individuals within the home care organization. • Strong background in managing/leading projects, in terms of figuring out what needs to be done and “making it happen.” Manage end-to-end responsibility for project management life cycle from requirements definition to deployment, along with issue and risk management • Be structured in their thinking on how to problem solve (e.g. what are all possible options and recommending the most practical solution to move forward with) • Partner with our recruiting team and Home Care Operations team to identify staffing goals, determine most appropriate location for future hires and coordinate with recruiters to ensure that positions are filled in a timely manner • Partner with business and training teams to ensure that onboarding and ongoing training aligns with our sales processes and standard operating procedures • Ensure that the leaders have adequate reporting on sales metrics, and help develop any new or supplemental reporting needed • Clarify and prioritize any ad-hoc analysis or data pull requests, and ensure the business analysts are clear on their priorities and can meet the timelines set for each analysis • Help lead or support any initiatives or special projects that directly or indirectly impact the home care organization • Develop strong relationships, cross functionally throughout the organization • Other duties as assigned

• Own Training Readiness • Build and operationalize the readiness model that determines when an account is truly prepared for training • Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.) • Create visibility into readiness gaps and drive resolution before they impact go-live • Partner cross-functionally to eliminate delays between onboarding stages • Drive Capacity & Throughput • Forecast training demand and align capacity to support activation goals • Manage scheduling systems to ensure the right training happens at the right time • Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing) • Lead the Coordinator Function • Manage and develop a team of Leads and Training Coordinators • Define clear ownership of readiness, scheduling, and workflows • Establish performance metrics tied to outcomes (not just logistics) • Build coaching systems to improve decision-making and prioritization • Build Systems & Playbooks • Create scalable processes that connect onboarding → readiness → training → activation • Standardize workflows to reduce variability in customer experience

• Provides leadership, technical support and direction to the asset management team • Develops and implements operational, preventive maintenance, emergency response plans • Reviews monthly KPIs and customer reports • Ensures compliance with legal requirements and operates with high ethics