• Act as the interface between sales, product, customer service and tech teams. Strong cross-functional collaboration experience • Hands-on execution experience, not exclusively strategic work • Be a strategic problem solver, owning the feedback loop, tying macro mechanics and economics of APFM together to prioritize initiatives • Able to see the forest through the trees and not get drowned out in minutia • Results, data and outcome focused. Strong analytical acumen, advanced Excel and basic SQL • Strong storytelling and presentation skills • Partner with business leaders and product and tech to make progress on our AI product transformation • Oversee the company’s internal CRM including working with business owners and Product / Tech to improve the functionality, and manage the development funnel and prioritization process • With a data-driven mentality, use analyses to come up with insights and then recommendations on how to improve processes and make them more efficient • Have a UX-mindset to problem solve how technology improvements could make home care more efficient + work with the product manager to identify and solve any technology issues occurring to individuals within the organization; UX/Product experience is a plus. Work closely with Product and Tech to bring to life. • Work with tech Product and Technology, as well as Tech Support, to identify and solve any technology issues occurring to individuals within the home care organization. • Strong background in managing/leading projects, in terms of figuring out what needs to be done and “making it happen.” Manage end-to-end responsibility for project management life cycle from requirements definition to deployment, along with issue and risk management • Be structured in their thinking on how to problem solve (e.g. what are all possible options and recommending the most practical solution to move forward with) • Partner with our recruiting team and Home Care Operations team to identify staffing goals, determine most appropriate location for future hires and coordinate with recruiters to ensure that positions are filled in a timely manner • Partner with business and training teams to ensure that onboarding and ongoing training aligns with our sales processes and standard operating procedures • Ensure that the leaders have adequate reporting on sales metrics, and help develop any new or supplemental reporting needed • Clarify and prioritize any ad-hoc analysis or data pull requests, and ensure the business analysts are clear on their priorities and can meet the timelines set for each analysis • Help lead or support any initiatives or special projects that directly or indirectly impact the home care organization • Develop strong relationships, cross functionally throughout the organization • Other duties as assigned

• Own Training Readiness • Build and operationalize the readiness model that determines when an account is truly prepared for training • Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.) • Create visibility into readiness gaps and drive resolution before they impact go-live • Partner cross-functionally to eliminate delays between onboarding stages • Drive Capacity & Throughput • Forecast training demand and align capacity to support activation goals • Manage scheduling systems to ensure the right training happens at the right time • Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing) • Lead the Coordinator Function • Manage and develop a team of Leads and Training Coordinators • Define clear ownership of readiness, scheduling, and workflows • Establish performance metrics tied to outcomes (not just logistics) • Build coaching systems to improve decision-making and prioritization • Build Systems & Playbooks • Create scalable processes that connect onboarding → readiness → training → activation • Standardize workflows to reduce variability in customer experience

• Provides leadership, technical support and direction to the asset management team • Develops and implements operational, preventive maintenance, emergency response plans • Reviews monthly KPIs and customer reports • Ensures compliance with legal requirements and operates with high ethics

• Coordinates and schedules helicopter operations support for a variety of programs including drilling, environmental, exploration, and tour programs. Facilitate the coordination of aircraft activities a focus on safe and efficient operations. • Aircraft radio operations – acts as a centralized communication point between ground crews and aircrews. • Ensure that all communication devices are charged and operational. • Provides specialty aviation activity updates to onsite aircrew (surface, air, blasting warnings and drone operation advisories). • Host daily toolbox meetings, ensuring good communication and daily field planning is facilitated between aircrew and ground personnel. • Maintain detailed data records of flight, personnel and cargo movements. • Work in cooperation with all flight crews on constant basis throughout the operation. • Assign the aircraft according to the client needs in order to maximize the efficient use of all aircraft. • Knowledge of passenger and load capacities for a variety of helicopter types will be required. • Coordinate and monitor logistics of the movement of parts, supplies, materials, and personnel transported via aircraft from staging locations to remote site-based locations. • Ensure prompt receipt and delivery of equipment to and from contracted Operators. • Prepare and maintain various reports on the progress of flight activity using manual and computerized systems. • Complete administrative support functions including creating and distributing daily, weekly and monthly reports at the direction of reporting Manager. • Audit daily flight records per aircraft to ensure accuracy in operations. • Daily aircraft fuel tracking and reconciliation by fuel location. • Track all personnel in remote areas. • Check-In times to be scheduled with all crews (check-in protocol may vary with projects but must be established). • To initiate and coordinate a search in the event of an “overdue” aircraft, or other emergency operations. • Aircraft tracking protocols must be followed per Operator(s) procedures. • Implement Emergency Protocols – if required. • Support site Emergency Response Plan (ERP). • Initiate medical evacuations as instructed by onsite Incident Command and Medical Care Professionals. • Under the direction of Matrix Aviation Management, work with onsite Management and Health and Safety supervisor(s) to facilitate and execute “mock Medevac” and other aviation training requirements. • Advise pertinent personnel of any operational concerns that may impact operation including operational delays, payload restrictions, equipment severability and ground support concerns. • Exercise and maintain joint responsibility with contracted Operators for operational control in all matters affecting safety of flights. • Responsibilities may vary according to project requirements.