• Provides leadership, technical support and direction to the asset management team • Develops and implements operational, preventive maintenance, emergency response plans • Reviews monthly KPIs and customer reports • Ensures compliance with legal requirements and operates with high ethics

• Coordinates and schedules helicopter operations support for a variety of programs including drilling, environmental, exploration, and tour programs. Facilitate the coordination of aircraft activities a focus on safe and efficient operations. • Aircraft radio operations – acts as a centralized communication point between ground crews and aircrews. • Ensure that all communication devices are charged and operational. • Provides specialty aviation activity updates to onsite aircrew (surface, air, blasting warnings and drone operation advisories). • Host daily toolbox meetings, ensuring good communication and daily field planning is facilitated between aircrew and ground personnel. • Maintain detailed data records of flight, personnel and cargo movements. • Work in cooperation with all flight crews on constant basis throughout the operation. • Assign the aircraft according to the client needs in order to maximize the efficient use of all aircraft. • Knowledge of passenger and load capacities for a variety of helicopter types will be required. • Coordinate and monitor logistics of the movement of parts, supplies, materials, and personnel transported via aircraft from staging locations to remote site-based locations. • Ensure prompt receipt and delivery of equipment to and from contracted Operators. • Prepare and maintain various reports on the progress of flight activity using manual and computerized systems. • Complete administrative support functions including creating and distributing daily, weekly and monthly reports at the direction of reporting Manager. • Audit daily flight records per aircraft to ensure accuracy in operations. • Daily aircraft fuel tracking and reconciliation by fuel location. • Track all personnel in remote areas. • Check-In times to be scheduled with all crews (check-in protocol may vary with projects but must be established). • To initiate and coordinate a search in the event of an “overdue” aircraft, or other emergency operations. • Aircraft tracking protocols must be followed per Operator(s) procedures. • Implement Emergency Protocols – if required. • Support site Emergency Response Plan (ERP). • Initiate medical evacuations as instructed by onsite Incident Command and Medical Care Professionals. • Under the direction of Matrix Aviation Management, work with onsite Management and Health and Safety supervisor(s) to facilitate and execute “mock Medevac” and other aviation training requirements. • Advise pertinent personnel of any operational concerns that may impact operation including operational delays, payload restrictions, equipment severability and ground support concerns. • Exercise and maintain joint responsibility with contracted Operators for operational control in all matters affecting safety of flights. • Responsibilities may vary according to project requirements.

• Work and coordinate with Expedock’s key accounts to understand and learn their business and/or supply chain processes • Propose and implement procedures on timely and efficient delivery of Service Level Agreements (SLA) for customers • Ensure services committed to customers are delivered • Ownership of assessing the profitability of customers and tracking how much revenue lost from existing customers • Coordinate with Product team and Engineering team to enhance processes • Assure that the team you manage is delivering at 100% accuracy and quality • Train & manage team to deliver on service level agreements on quality standards, timelines and budget • Device approach to progress towards return, profit and loss • Implement strategies based on costing analysis, and pricing recommendations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dependable and detail-oriented Trip Coordination Services Associate to assist clients with organizing and managing travel plans from the early planning stage through final confirmation. This role emphasizes research, organization, and communication to ensure each client receives clear information and dependable support throughout the planning process. The position operates within a remote-friendly environment and offers flexibility while maintaining structured workflows. - Communicate with clients to gather travel preferences, schedules, and budget considerations - Research destinations, accommodations, transportation options, and activities - Assist with itinerary development, coordinating reservations, and confirming booking details - Maintain accurate records - Provide updates and assistance when itinerary changes, documentation needs, or schedule adjustments arise Qualifications - Strong communication and customer service skills - Excellent organizational and multitasking abilities - High attention to detail - Ability to work independently - Experience in hospitality or service roles preferred but not required Benefits - Flexible remote-friendly work structure - Structured onboarding and training - Ongoing professional development support - Opportunities for long-term growth Company Description