This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being the primary relationship lead, ensuring client satisfaction while acting as a bridge between client goals and internal teams. Your focus will be on nurturing partnerships, understanding client needs, and driving account retention. - Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience. - Build and maintain strong relationships with client stakeholders and C-suite executives, becoming a trusted advisor. - Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points. - Work closely with strategy team members to align the client's strategic roadmap with their business objectives. - Ensure client happiness and account retention, making every client in your portfolio a potential reference. - Act as the 'Voice of the Client' within the organization, prioritizing client needs and concerns. - Lead high-level conversations regarding client concerns or business direction changes. - Monitor the financial health of the account to ensure profitability and scope adherence. - Identify opportunities for account expansion in collaboration with Sales and Strategy. - Drive the collection of client reviews, case studies, and awards to showcase partnership success. Qualifications - 5-7 years of experience in high-level account management or client services in a digital agency environment. - Proven emotional intelligence with a high EQ for managing complex human dynamics. - Exceptional verbal and written communication skills with a focus on storytelling value. - Understanding of agency economics, including retention metrics and account growth. - Sufficient knowledge of the HubSpot ecosystem to discuss project status confidently. - Bachelor's degree in Communications, Marketing, Business, or a related field. Benefits - Fully remote work environment with a team of over 250 professionals. - Opportunity to work with leading digital solutions in a dynamic and innovative setting. - Collaborative team culture focused on growth and development. - Access to professional development resources and training. - Flexible work hours to support work-life balance. - Innovative and intelligent digital ecosystems, enhancing career growth.

• Manage relationships with account stakeholders and maintain competitive insights with assigned accounts. • Full revenue accountability. • Partner with appropriate sales leadership for P&L awareness. • Manage the planning of sales meetings and QBR presentations. • Work with the customer for assortment management (including mix, sku count, ranking, etc.). • Lead all account activities including strategy, relationships, contract management/program management. • Oversee the identification of new revenue streams, projects and products to drive growth. • Oversee the management of retail, online, reseller and vertical channel strategies depending on assigned account(s). • Accounts payable management support. • Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone). • Oversee seasonal planning and NPI/NSI replenishment forecast planning. • Manage MDF funding buckets and negotiate MDF programs with assigned account(s). • Oversee the seasonal planning and execution of marketing/ MDF. • Responsible for P&L inputs. • Oversee events planning with internal teams/shopper/channel marketing. • Oversee the development of account or channel specific promotions. • Manage investment/ROI expectations. • Work with OPP to review effectiveness of promotional investments. • Oversee development of awareness campaigns, retail, reseller and implementation of training resources. • Oversee account, channel or vertical specific training. • Attend meetings, check-ins and provide updates as required. • Partner with the leadership team to drive strategic initiatives. • Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment. • Other duties as assigned.

Role Description Buscamos a una persona estratégica y con visión de negocio para unirse como Head of Partnerships dentro del Equipo Enterprise, un equipo con mentalidad start-up en fase de fuerte expansión. En este rol, dejarás de lado la venta transaccional para centrarte en construir un ecosistema de aliados estratégicos (corporaciones, consultoras y hubs tecnológicos) que impulsen el crecimiento de Ironhack en el sector B2B. Serás responsable de liderar proyectos de gran envergadura tanto a nivel nacional como internacional, gestionando relaciones de alto valor no solo con empresas del sector privado, sino también con instituciones gubernamentales para el desarrollo de talento a gran escala. - Estrategia de Alianzas Globales: Identificar y mapear partners estratégicos y canales de captación indirecta para proyectos internacionales. - Gestión de Cuentas Estratégicas: Formar relaciones sólidas con los principales responsables de toma de decisiones (stakeholders) en grandes corporaciones y organismos públicos. - Cocreación de Valor: Entender las necesidades del cliente y colaborar con áreas internas para cumplir con los requisitos de proyectos complejos. - Cierre de Acuerdos: Liderar la negociación de convenios marco y asegurar el cumplimiento de las cuotas de crecimiento trimestrales. Qualifications - Al menos 5 años de experiencia demostrable en ventas B2B o gestión de alianzas estratégicas. - Experiencia previa idealmente en el sector de formación, desarrollo profesional o universidades corporativas, con un historial sólido en el cierre de proyectos complejos. - Titulación universitaria en ADE, Marketing, RRHH, Ingeniería o similares. - Habilidades comunicativas excepcionales y facilidad para generar confianza con interlocutores de alto nivel (C-level). - Espíritu de equipo, mentalidad colaborativa y comodidad en entornos de experimentación constante. - Persona positiva, sociable, capaz de inspirar y de impulsar acciones desde el primer momento. - Inglés hablado fluido (imprescindible para la gestión de proyectos internacionales). Benefits - Disfruta de una política de trabajo remoto 100% dentro del territorio nacional. ¿Prefieres el contacto humano? Tienes acceso total a nuestros coworkings en Madrid y Barcelona. - Todos los viernes reducimos la jornada a 6 horas, para que tu fin de semana empiece antes. - Dispondrás de 22 días laborables de vacaciones anuales para recargar pilas y volver con la energía que nos caracteriza. - Tendrás acceso gratuito a nuestros bootcamps part-time. - Desde el día uno, contarás con un mentor estratégico durante tus primeros tres meses para asegurar tu integración en la cultura Ironhack.

• Achieve each client's marketing objectives through branded merchandise solutions • Ensure on-time and on-budget delivery of solutions • Owner of the client experience • Revenue accountability for a portfolio of accounts; meet targeted revenue growth and margin • Expand existing account revenue by introducing HALO's unrivaled set of capabilities • Manage a portfolio of projects with varying clients, timelines, priorities, costs, and logistical complexities • Produce creative and accurate quotes and presentations using innovative product ideas • Utilize vendor relationship and internal resources for resourceful sourcing and quoting strategies, balancing the client’s and company’s business needs • Onboard new clients to HALO ways of working: ordering, approvals, quality, production, and more • Model HALO values of Ingenuity, Inclusion, and Determination while working collaboratively as one, national team • Manage client expectations through effective communication of project changes, order timelines and status updates to internal and external stakeholders • Contribute to winning new client accounts • Maintain accurate and up-to-date records of quotes, orders and art proofs • Generate reports to track open orders and billing progress • Communicate extensively with manufacturers and clients • Develop strong relationships with Sales and Promotional Product Suppliers • Coordinate ordering and return of samples for client presentations • Enter sales orders • Coordinate client reviews and proof approvals