• Support hospital and labs using Haemonetics Hospital products • Provide software and systems technical solution support • Troubleshoot customer support problems via email and phone • Document all support calls in the helpdesk ticketing system • Escalate and hand off to other teams as appropriate

• Prepare and organize required documents and data needed for surplus lines quotes prior to binding. • Review quotes for completeness, accuracy, and compliance with applicable surplus lines requirements prior to bind. • Prepare and validate standard reports and data outputs used by the field and surplus lines team to support quoting activity. • Support the Surplus Lines Field Specialist in proactively tracking renewal dates and seasonal volume trends to support readiness for peak surplus lines renewal periods. • Receive, process, and track surplus lines pre-bind requests from the field; complete defined tasks and route questions or exceptions to the Field Specialist as appropriate. • Verify that required surplus lines forms, disclosures, and supporting documentation are present and properly completed prior to bind. • Strong ability to review paperwork, quotes, and reports for completeness and accuracy. • Ability to manage multiple tasks, requests, and deadlines in a fast-paced, field-facing environment. • Clear written and verbal communication skills for coordinating with field teams and internal partners. • Comfort working in insurance systems (e.g., Applied Epic, InsCipher), databases, and standard reporting tools. • Ability to follow defined processes, recognize exceptions, and escalate appropriately to the Field Specialist.

Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We are seeking a highly motivated Desktop Support Analyst to join our IT Support team at First American. In this role, you will provide hands-on technical support to employees and be responsible for diagnosing and resolving hardware, software, and network-related issues while delivering outstanding customer service. What You’ll Do: - Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and related peripherals in a remote environment. - Troubleshoot and resolve hardware, software, and network connectivity issues in a Windows and macOS environment. - Assist with user account management, including Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA). - Deploy, configure, and maintain workstations, operating systems, and business-critical applications. - Support conferencing and collaboration tools, including Microsoft Teams, Zoom, and other remote access solutions. - Document technical issues, resolutions, and processes in the IT service management system (e.g., ServiceNow, Jira Service Management). - Escalate complex issues to senior IT staff or relevant teams when necessary. - Participate in IT projects such as system upgrades, migrations, and new technology rollouts. - Ensure compliance with company IT security policies and best practices. - Provide training and guidance to end users on IT policies and tools. What You’ll Bring: - 2+ years of experience in a desktop support or IT helpdesk role. - Strong knowledge of Windows and macOS operating systems. - Experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices. - Familiarity with Active Directory, Microsoft 365, and enterprise security tools. - Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP). - Excellent problem-solving skills and attention to detail. - Strong interpersonal and communication skills with a customer-centric mindset - Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation preferred. Pay Range: $26.88 - $35.82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Why Sonic? Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time. Bilingual Preferred!! About the job: Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. Your Impact/Duties: - Provide customer support and technical issue resolution via phone, email or SMS - Configuration of customer equipment and/or software to connect to the internet - Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues - Collaborates with other employees to research and resolve issues - Resolves tickets generated by staff with technical requests/problems to maintain productivity - Provide industry leading customer care to all! Must Haves: - Ability to think logically and problem solve - Friendly, can do attitude - Eagerness to learn - Strong sense of urgency, self-motivated, and able to handle a fast-paced environment - Effective verbal and written communication skills - An interest in computers and the Internet - Ability to manage competing priorities and keep accurate notes/data entry - Excellent customer service skills, desire to help and make a positive experience for customers - Bilingual in Spanish is highly preferred Pay Scale: Starting Rate: $20/hr Benefits and Perks: - Medical + Dental + Vision benefits - 401k and Profit Sharing - Remote opportunity - Paid Time Off - Education opportunities - Stipend for high-speed internet access - Paid Comprehensive Training - Growth Opportunities - Company Paid Pregnancy/Bonding Leave Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.