We enable our customers' vital processes which advance a more sustainable world.
Surplus Lines Support Analyst
Location
Michigan
Posted
84 days ago
Salary
$65K - $85K / year
Seniority
Mid Level
Job Description
Surplus Lines Support Analyst
Howden, A Chart Industries Company
• Prepare and organize required documents and data needed for surplus lines quotes prior to binding. • Review quotes for completeness, accuracy, and compliance with applicable surplus lines requirements prior to bind. • Prepare and validate standard reports and data outputs used by the field and surplus lines team to support quoting activity. • Support the Surplus Lines Field Specialist in proactively tracking renewal dates and seasonal volume trends to support readiness for peak surplus lines renewal periods. • Receive, process, and track surplus lines pre-bind requests from the field; complete defined tasks and route questions or exceptions to the Field Specialist as appropriate. • Verify that required surplus lines forms, disclosures, and supporting documentation are present and properly completed prior to bind. • Strong ability to review paperwork, quotes, and reports for completeness and accuracy. • Ability to manage multiple tasks, requests, and deadlines in a fast-paced, field-facing environment. • Clear written and verbal communication skills for coordinating with field teams and internal partners. • Comfort working in insurance systems (e.g., Applied Epic, InsCipher), databases, and standard reporting tools. • Ability to follow defined processes, recognize exceptions, and escalate appropriately to the Field Specialist.
Job Requirements
- Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support
- 2+ years of experience in insurance operations, surplus lines support, or a related role
- Experience preparing insurance paperwork, performing data checks, or supporting quote-related processes is preferred
- Experience working in insurance management systems (e.g., Applied Epic) is preferred
- Familiarity with surplus lines concepts or insurance regulatory environments is a plus
Benefits
- Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
- 401(k) retirement plan
- Flexible Paid Time Off and paid parental leave
- Life and Disability insurance
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We are seeking a highly motivated Desktop Support Analyst to join our IT Support team at First American. In this role, you will provide hands-on technical support to employees and be responsible for diagnosing and resolving hardware, software, and network-related issues while delivering outstanding customer service. What You’ll Do: - Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and related peripherals in a remote environment. - Troubleshoot and resolve hardware, software, and network connectivity issues in a Windows and macOS environment. - Assist with user account management, including Active Directory, Single Sign-On (SSO), and Multi-Factor Authentication (MFA). - Deploy, configure, and maintain workstations, operating systems, and business-critical applications. - Support conferencing and collaboration tools, including Microsoft Teams, Zoom, and other remote access solutions. - Document technical issues, resolutions, and processes in the IT service management system (e.g., ServiceNow, Jira Service Management). - Escalate complex issues to senior IT staff or relevant teams when necessary. - Participate in IT projects such as system upgrades, migrations, and new technology rollouts. - Ensure compliance with company IT security policies and best practices. - Provide training and guidance to end users on IT policies and tools. What You’ll Bring: - 2+ years of experience in a desktop support or IT helpdesk role. - Strong knowledge of Windows and macOS operating systems. - Experience troubleshooting hardware components such as desktops, laptops, printers, and mobile devices. - Familiarity with Active Directory, Microsoft 365, and enterprise security tools. - Understanding of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP). - Excellent problem-solving skills and attention to detail. - Strong interpersonal and communication skills with a customer-centric mindset - Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation preferred. Pay Range: $26.88 - $35.82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Why Sonic? Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time. Bilingual Preferred!! About the job: Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. Your Impact/Duties: - Provide customer support and technical issue resolution via phone, email or SMS - Configuration of customer equipment and/or software to connect to the internet - Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues - Collaborates with other employees to research and resolve issues - Resolves tickets generated by staff with technical requests/problems to maintain productivity - Provide industry leading customer care to all! Must Haves: - Ability to think logically and problem solve - Friendly, can do attitude - Eagerness to learn - Strong sense of urgency, self-motivated, and able to handle a fast-paced environment - Effective verbal and written communication skills - An interest in computers and the Internet - Ability to manage competing priorities and keep accurate notes/data entry - Excellent customer service skills, desire to help and make a positive experience for customers - Bilingual in Spanish is highly preferred Pay Scale: Starting Rate: $20/hr Benefits and Perks: - Medical + Dental + Vision benefits - 401k and Profit Sharing - Remote opportunity - Paid Time Off - Education opportunities - Stipend for high-speed internet access - Paid Comprehensive Training - Growth Opportunities - Company Paid Pregnancy/Bonding Leave Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.
Engineer – ICPMS, GCMS Technical Support
Agilent TechnologiesPremier Laboratory Partner for a Better World
• Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities • This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions • May support 3rd party products and occasionally visit customer site • Leverages post sales interactions with customers to probe and qualify further revenue opportunities • May book transactional sales opportunities and provides highly qualified leads to sales • There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Location is 100 % Remote About the Role We are seeking a Functional Safety Engineer to support the safety and reliability of autonomous robotic vehicle systems. This role includes identifying hazards and risks using Systems Theoretic Process Analysis (STPA), supporting the definition of safety requirements, and implementing safety measures throughout the product development lifecycle. The Functional Safety Engineer will work closely with cross-functional teams to integrate safety into design, development, verification, and validation activities while ensuring compliance with applicable industry standards and regulations. Key Responsibilities - Promote a strong culture of safety and compliance across the organization by ensuring that safety remains a core element of daily operations. - Contribute to the development of functional safety concepts and requirements for autonomous vehicle control systems. - Demonstrate a good understanding of functional safety lifecycles. Conduct safety analyses, including STPA, Failure Mode and Effects Analysis (FMEA), and Fault Tree Analysis (FTA). - Collaborate with hardware and software engineering teams to ensure proper allocation of safety requirements within the design and development process. - Review safety verification and validation activities, such as safety testing and simulation. - Ensure adherence to internal safety processes and workflows informed by industry-relevant safety standards (e.g., ISO 25119, ISO 13849, IEC 61508) and regulatory requirements. - Prepare and maintain safety documentation, including safety plans, safety cases, and safety reports. - Participate in both internal and external safety audits and assessments. - Provide technical guidance and support to project teams on functional safety-related matters. - Stay current on advancements in functional safety practices and autonomous vehicle technologies. Your Profile: Education: - Bachelor’s degree in Occupational Health and Safety, Engineering, Science, or a related field. - Relevant certifications such as Certified Functional Safety Expert (CFSE), Certified Functional Safety Professional (CFSP), Automotive Functional Safety Professional (AFSP), Functional Safety Engineer, or similar credentials are highly preferred. Experience: - 3-8 years of experience in functional safety engineering, preferably within robotics, automotive, heavy machinery, mining equipment, or agricultural machinery industries. - Hands-on experience with functional safety activities using STPA. Skills: - Strong understanding of functional safety standards. - Foundational skills in identifying, assessing, and mitigating risks using STPA, FMEA, and FTA. - Knowledge of safety lifecycle processes and safety integrity levels - Strong analytical and problem‑solving skills for addressing complex safety and compliance issues. - Detail-oriented with strong organizational and documentation skills to maintain safety records and compliance documentation. - Ability to analyze safety data, perform risk assessments, and identify improvement opportunities. - Demonstrated leadership skills, including guiding cross-functional teams and influencing stakeholders across levels. - Ability to present and summarize reports and technical analyses for leadership, customers, and regulatory authorities. The base compensation range for this role in the posted location is: $76,200 to $187,740 / year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.



