Why Sonic? Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time. Bilingual Preferred!! About the job: Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. Your Impact/Duties: - Provide customer support and technical issue resolution via phone, email or SMS - Configuration of customer equipment and/or software to connect to the internet - Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues - Collaborates with other employees to research and resolve issues - Resolves tickets generated by staff with technical requests/problems to maintain productivity - Provide industry leading customer care to all! Must Haves: - Ability to think logically and problem solve - Friendly, can do attitude - Eagerness to learn - Strong sense of urgency, self-motivated, and able to handle a fast-paced environment - Effective verbal and written communication skills - An interest in computers and the Internet - Ability to manage competing priorities and keep accurate notes/data entry - Excellent customer service skills, desire to help and make a positive experience for customers - Bilingual in Spanish is highly preferred Pay Scale: Starting Rate: $20/hr Benefits and Perks: - Medical + Dental + Vision benefits - 401k and Profit Sharing - Remote opportunity - Paid Time Off - Education opportunities - Stipend for high-speed internet access - Paid Comprehensive Training - Growth Opportunities - Company Paid Pregnancy/Bonding Leave Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

• Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities • This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions • May support 3rd party products and occasionally visit customer site • Leverages post sales interactions with customers to probe and qualify further revenue opportunities • May book transactional sales opportunities and provides highly qualified leads to sales • There could be up to 10% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Location is 100 % Remote About the Role We are seeking a Functional Safety Engineer to support the safety and reliability of autonomous robotic vehicle systems. This role includes identifying hazards and risks using Systems Theoretic Process Analysis (STPA), supporting the definition of safety requirements, and implementing safety measures throughout the product development lifecycle. The Functional Safety Engineer will work closely with cross-functional teams to integrate safety into design, development, verification, and validation activities while ensuring compliance with applicable industry standards and regulations. Key Responsibilities - Promote a strong culture of safety and compliance across the organization by ensuring that safety remains a core element of daily operations. - Contribute to the development of functional safety concepts and requirements for autonomous vehicle control systems. - Demonstrate a good understanding of functional safety lifecycles. Conduct safety analyses, including STPA, Failure Mode and Effects Analysis (FMEA), and Fault Tree Analysis (FTA). - Collaborate with hardware and software engineering teams to ensure proper allocation of safety requirements within the design and development process. - Review safety verification and validation activities, such as safety testing and simulation. - Ensure adherence to internal safety processes and workflows informed by industry-relevant safety standards (e.g., ISO 25119, ISO 13849, IEC 61508) and regulatory requirements. - Prepare and maintain safety documentation, including safety plans, safety cases, and safety reports. - Participate in both internal and external safety audits and assessments. - Provide technical guidance and support to project teams on functional safety-related matters. - Stay current on advancements in functional safety practices and autonomous vehicle technologies. Your Profile: Education: - Bachelor’s degree in Occupational Health and Safety, Engineering, Science, or a related field. - Relevant certifications such as Certified Functional Safety Expert (CFSE), Certified Functional Safety Professional (CFSP), Automotive Functional Safety Professional (AFSP), Functional Safety Engineer, or similar credentials are highly preferred. Experience: - 3-8 years of experience in functional safety engineering, preferably within robotics, automotive, heavy machinery, mining equipment, or agricultural machinery industries. - Hands-on experience with functional safety activities using STPA. Skills: - Strong understanding of functional safety standards. - Foundational skills in identifying, assessing, and mitigating risks using STPA, FMEA, and FTA. - Knowledge of safety lifecycle processes and safety integrity levels - Strong analytical and problem‑solving skills for addressing complex safety and compliance issues. - Detail-oriented with strong organizational and documentation skills to maintain safety records and compliance documentation. - Ability to analyze safety data, perform risk assessments, and identify improvement opportunities. - Demonstrated leadership skills, including guiding cross-functional teams and influencing stakeholders across levels. - Ability to present and summarize reports and technical analyses for leadership, customers, and regulatory authorities. The base compensation range for this role in the posted location is: $76,200 to $187,740 / year. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: - Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave - Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) - Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) - Life and disability insurance - Employee assistance programs - Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues. Key Responsibilities - Resolve problems reported to the call center by phone or web tickets. - Provide first-level contact and problem resolution for customer issues. - Provide timely communication on service ticket status and resolution. - Assist Level I technicians with escalated issues. - Update and maintain Help Desk Documentation and knowledgebase articles. - Review and update Help Desk documentation as assigned. - Review and create KB articles. - Other functions as directed by management. - Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed. - Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed. - Work on tickets escalated by Level I engineers. - Create tickets and return calls to customer within the timeframe stipulated in the standard SLA. - Quickly and effectively communicate with customers within the SLA timeframe. - Work with vendor to resolve issues as required. - Configure/image desktops or laptops as needed. - Continually update and improve customer network documentation. - Continuously improve upon technical skills sets within assigned areas of expertise. - Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment. - Regular, predictable and punctual attendance. May occasionally need to work on holidays. Additional / Non-Essential Responsibilities: - Research and contribute technical information to the internal knowledgebase. - Develop expertise with GreenPages products and services to be used when working with customers. Skills, Knowledge & Expertise - 3-5+ years Technical Call Center/Help Desk experience - Comfortable with working on multiple open tickets simultaneously. - Comfortable with investigating, analyzing and troubleshooting client issues. - Able to make decisions on service ticket resolution without supervision. - Provide training to fellow team members and Level I engineers. Proficient in at the following: - Windows Operating systems – Windows, 10-11 - MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) - M365 and EntraID administration Intermediate network support: - Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps. - Basic knowledge of network technologies (LAN, WAN, wireless) - VPN clients (Cisco, SonicWall, Fortinet, etc.) Computer hardware support: - Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting steps. - Basic knowledge of network technologies (LAN, WAN, wireless) - VPN clients (Cisco, SonicWall, Fortinet, etc.) Printer support: - Setup/install local, wireless, and network printers - Troubleshoot hardware printer issues Mobile devices support: - Setup and troubleshoot issues with iPhone, Windows Mobile, Android, etc. - Install and troubleshoot broadband wireless devices and software Active Directory Administration: - Maintain user accounts in Active Directory - Security Group creation - Maintain user accounts for VPN sessions Security: - Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc. - Install and troubleshoot broadband wireless devices and software - Familiarity with Security Applications (Sophos, Rapid7, etc.) - Strong understanding of Spam applications (Defender, Mimecast, Proofpoint) Education: - Associates Degree in Information Technology or equivalent experience. At least 1 of the following relevant industry certifications is preferred: CompTIA A+, Network+, MCDST, HDI-SCA – HDI Support Center Analyst Job Benefits Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.