Role Description As a Sr. Manager, Software Development, you will lead a global development team, manage critical customer escalations, and resolve complex technical issues. You’ll coordinate between customers, support, engineering, product management, and leadership providing prioritized short-term and long-term solutions including driving root-cause analysis and continuous team process improvement. - Lead and mentor a global L3 Engineering team handling critical customer escalations and resolving technical issues. - Solid team management/leadership experience for at least 10-15 people including hiring and performance reviews. - Oversee the full development escalation lifecycle—from intake, triage, action planning, resolution, closure, and ultimately product deliverables. - Serve as the primary escalation liaison across customer, support, engineering, product management, and C-Suite leadership teams to negotiate final resolutions safeguarding revenue from license renewals and new deployments. - Drive root-cause analysis (RCA) and lessons-learned cycles, championing continuous improvement. - Develop and deliver support KPIs, dashboards, incident reports, and escalate to weekly operational reviews. - Engage proactively with customers to gather feedback and build trust during high-pressure escalations. - Collaborate with product and engineering teams to triage defects, deliver timely bug fixes, and champion product changes to reduce customer issues and increase customer satisfaction. - Hands-on Enterprise software application product experience in past with Java stack, understanding build, deploy, and CI/CD process. Strong enough to technically challenge team members and customers. Qualifications - 10+ years in enterprise technical operations, especially with IBM Sterling B2Bi or equivalent platforms. - Proven experience managing customer escalations and leading Engineering teams. - Demonstrated expertise in incident management, ITIL frameworks, RCA, SLA enforcement, and escalation governance. - Exceptional stakeholder management and communication skills under pressure (Both internal and external. C-Suite level preferred). - Skilled at juggling team and release priorities based on customer competing priorities. - Deep and detailed knowledge of enterprise software deployment, configuration, and management. - Solid understanding of database management, operating systems, networking, system integration, and performance tuning. - Fundamental Java, Cloud Technologies, Kubernetes knowledge. - Support the adoption of AI‑ and GenAI‑enabled engineering and support solutions that leverage trusted data to improve incident triage, escalation handling, and developer efficiency across platform and support teams. - Apply AI‑driven analysis of incident, escalation, and operational data to assist with root‑cause investigations, identify recurring issues, and drive continuous improvement in product stability and customer outcomes. - Partner with product and platform teams to implement practical agentic AI use cases (e.g., intelligent routing, automated diagnostics, guided runbooks) that improve operational efficiency and reduce manual effort. - Utilize AI‑powered dashboards and insights to track SLIs/SLOs, support KPIs, and customer impact, enabling data‑driven prioritization and proactive issue management. - Coach and develop engineering teams in the effective and responsible use of AI‑assisted development and support tools, ensuring alignment with Precisely’s standards for data integrity, security, and governance. Preferred Requirements - Hands-on familiarity with on-prem IBM B2Bi infrastructure (AS2, SFTP, FTP, encryption, EDI protocols). - Experience with support tooling (Salesforce, KCS, ticketing systems) and operational reporting dashboards. - Exposure to hybrid or cloud migration strategies as part of evolving support models. - Extensive agile software development experience. - SRE mindset: setting and managing SLIs/SLOs, implementing self-healing systems (auto-scaling, failover), and enhancing reliability and availability. Company Description Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products, and strategic services. Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. We celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents.

• Develop and maintain mobile applications using React Native. • Collaborate with developers and product managers to create efficient solutions. • Implement responsive interfaces with an excellent user experience. • Integrate REST APIs and external services. • Ensure code quality through best practices, testing, and code reviews. • Identify and fix bugs, and improve application performance.

• Assist in creating and updating ATE Test solutions • Participate in test planning, coding reviews, and product development • Execute test data gathering and perform data analysis • Contribute to continuous improvement in test development processes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position involves supporting corporate systems as a Sr ServiceNow developer in a remote capacity. - Builds and codes applications and/or modules using languages such as C++, Visual Basic, ABAP, JAVA, XTML, etc. - Provides patches and upgrades to existing systems. - Involved in planning of system and development deployment and responsible for meeting software compliance standards. - May design graphical user interface (GUI) to meet the specific needs of users. - Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities. - May build add-on modules using application program language. - Designs and codes applications following specifications using the appropriate tools. - Maintains and modifies existing software applications. - Analyzes detailed systems factors, including input and output requirements, information flow, hardware and software requirements, and alternative methods of problem resolution. - Performs modifications to and maintenance of operational programs and procedures. - Participates in code reviews to represent reviewed work for adherence to standards and specifications. - Writes or revises program documentation, operations documentation, and user guides in accordance with standards. Qualifications - Bachelor's degree with 8+ years of experience (or commensurate experience) Requirements - ServiceNow CAD certification - ServiceNow CSA certification Benefits - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, including certification preparation content - Training, Education and Certification Assistance (available to full-time employees) - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment Company Description GovCIO is a team of transformers—people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?