• Order Cycle Management • Prepare routine purchase orders for customers and contract orders for the sales department. • Assist sales representatives with order administration, price approvals and requests for volume changes or corrections. • Review and act daily on orders: open, invoiced, overdue and backlog, ensuring the smooth flow of the order cycle. • Manage order cycle failures by interacting with internal areas (sales, logistics, finance, supply chain, audit, etc.) to release orders and resolve issues. • Customer Communication and Relationship • Serve as the focal point for servicing key accounts and distributors, ensuring specialized support. • Act as the interface between the customer and internal teams, supporting problem resolution, decision-making and delivery arrangements. • Provide information about products, lead times and pricing, responding to inquiries and requests via email and call center. • Participate in meetings with external customers for operational and strategic alignment. • Control, Analysis and Continuous Improvement • Notify sales representatives and managers about potential issues with contract or sales orders. • Anticipate billing-related issues by analyzing refusals and returns (causes, one-time reversal and permanent correction). • Monitor processes for internal and external audits, ensuring document compliance. • Analyze internal and customer processes, proposing improvements for efficiency, control and quality.

• Own the end-to-end Commercial Technology vision and multi-year roadmap, aligned to revenue growth, customer experience, and enterprise architecture. • Partner closely with senior Commercial, Sales, Marketing, and Technology leaders to prioritize initiatives based on business value. • Translate complex business needs into integrated, scalable technology solutions. • Provide portfolio governance including capital planning, funding forecasts, and benefits realization. • Lead delivery of customer-facing platforms such as CRM, CPQ, Order Management, ERP, pricing systems, and customer/dealer portals. • Own executive-level escalation and resolution of customer-impacting issues. • Establish KPIs and operating rhythms to track delivery, adoption, financial performance, and customer outcomes. • Champion automation and responsible AI to improve speed, accuracy, and cost-to-serve. • Define how systems should work together to create seamless end-to-end customer experiences. • Promote modern product delivery and Agile practices where appropriate. • Lead and develop leaders and their teams, with the ability to scale the organization as business needs grow. • Assess talent gaps and build high-performing, execution-oriented teams. • Balance strategic leadership with hands-on engagement and problem solving.

Job Title: Customer Service Rep - Market Research (Part Time, Remote) Job Description JOB DESCRIPTION The Customer Service Rep - Market Research (Part Time, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Rep - Market Research (Part Time), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep - Market Research (Part Time) working from home, you will: - Provide inbound and outbound customer support using a call flow guide - Track, document, and retrieve information in databases - Offer additional products and/or services - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Market Research (Part Time) (Remote) role include: - 6 months of customer service experience - Open availability - A high school diploma or GED - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Choose your schedule within the hours of operation! - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Part time ​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between our Sales and Operations teams. Our CSRs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. - Respond promptly to client requests - Anticipate client needs and exceed expectations - Complete a 4 week training program to become an expert in Beyond's financial hardship programs - Provide superior customer service and a positive experience to clients - Work in a remote position - Call center hours: M-F 7:00am-10:00pm CST and Sat/Sun 7:00am-9:00pm CST What You’ll Do - Provide a best-in-class customer service experience over the phone - Analyze client problems and provide information and solutions in a timely manner - Handle difficult calls courteously and professionally - Document request outcomes for accurate tracking and analysis - Resolve client requests independently and as part of a team - Maintain positive client relations and coordinate with other departments - Operate a desktop computer to obtain and extract information - Utilize appropriate resource materials to interpret and resolve client inquiries - Handle a high volume of clients in a work from home call center environment Qualifications - 1 year call center experience (Required) - Bilingual - Spanish (Required) - Reliable, High Speed, Internet connection (Required) - Technical proficiency with Client Relationship Management system (CRM) - Strong customer service orientation - Strong communicator: Includes listening, verbal & written communication - Courteous and professional active listening skills - Effective problem solver - Effective at time management, planning & organizing tasks and time - Ability to understand and empathize with customer issue(s) - Ability to work from home in a distraction free environment Benefits - Considerable employer contributions for health, dental, and vision programs - Generous PTO, paid holidays, and paid parental leave - 401(k) matching program - Merit advancement opportunities - Career development & training - Team spirit and culture fostering community, connection, and belonging