Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. As an Associate Technical Account Manager (TAM), you will be at the forefront of Wiz’s customer success strategy. You will work with a team of Associate TAMs to support our customers in their Wiz adoption journey. These customers represent a significant portion of the company’s ARR and growth potential. Our Scaled Customer Success approach balances two distinct workflows. The primary engagement model is reactive, where you'll monitor dashboards for risk signals and partner with the account team to deliver targeted interventions on a case-by-case basis. You will have the opportunity to lead sessions addressing adoption barriers, targeted training, feature request collection, usage pattern analysis, and technical support coordination. While initially focusing on reactive engagement, you'll also develop proactive strategies that create one-to-many impact. This involves recognizing patterns across customers, developing scalable solutions that benefit multiple accounts simultaneously, and creating standardized resources that address common challenges before they become issues. This dual approach ensures you efficiently handle immediate customer needs while strategically expanding your influence across the broader portfolio. WHAT YOU’LL DO - Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. - Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform. - Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars) - Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction. - Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. - Advocate for customer needs cross-functionally (i.e.. Product Management and Support). - Offer insights regarding the availability of new features in Wiz. - Facilitate escalations for more complex or technically challenging issues. - Collaborate with Wiz Sales and Renewal teams to secure contract renewals. - Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. WHAT YOU’LL BRING - 1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer). - A willingness to learn both cloud and cyber security technologies. - Understanding of cloud services, architectures, and security best practices. - Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. - Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution. - Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - B.S. in Computer Science, Engineering, or similar field, or equivalent experience. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits - Medical, dental and vision insurance - Home Office Setup reimbursement - Flexible Spending Accounts - Monthly Connectivity reimbursement - Employee Assistance Program (EAP) Financial Benefits - Short- and Long-term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan (with employer match) Time Off - Flexible paid time off + 11 paid holidays - Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range $97,600—$108,800 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

• Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform. • Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars) • Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs cross-functionally (i.e.. Product Management and Support). • Offer insights regarding the availability of new features in Wiz. • Facilitate escalations for more complex or technically challenging issues. • Collaborate with Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

About this Position The Technical Services Manager is responsible for managing the day-to-day operations of the entire service desk team. As part of this responsibility, the Technical Services Manager will provide high-level technical guidance to the team and ensure our service and support exceed our customers’ expectations in each interaction, making us a valued extension of their staff. This role also plays a key part in shaping our managed services culture. The position reinforces our commitment to a white‑glove client experience and ensures we differentiate ourselves from generic MSP providers through exceptional service delivery and customer care. This role establishes and maintains best practices that ensure alignment with company standards. This role is also responsible for attaining maximum utilization of technical resources through situational awareness and service requests. Job Responsibilities Operational Management - Coordinate after-hours accountability for proper leadership and engineer coverage to ensure proper 24/7 operations. - Conduct baseline KPI reviews. - Ensure time logging is compliant with agreements, accurate, and timely. - Ensure team members are adhering to established practices: Including but not limited to ticket accountability, escalations, chat/phone skills, and acceptable client communications. - Maintain visibility into service desk performance and workload trends. - Accountability of personal and team availability. - SLA monitoring and tracking with all ticketing system queues to ensure SLA and SLO attainment. - Communicate with all parties in a constructive manner to guarantee customer expectations are met and exceeded. - Facilitate CCIR (commanders critical information report) communications internally with direct leadership, vCIO’s and Executive team if necessary. - Work in conjunction with Leadership on day-to-day activities. - Follow up with client when negative feedback is received in CSAT system. Technical Management - Own customer escalations and support. - Understand overall service desk objectives, as well as the role and function of each team member. - Contribute to the continuity of services by providing the necessary technical leadership. - Acting as an escalated resource for engineers as well as communicating escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc. - Drive problem investigations and resolutions as required, conduct root cause analysis with direct leadership. - Identify areas of improvement and make constructive suggestions for change. - Continually seek opportunities to increase customer satisfaction and deepen customer relationships. - Business Awareness: specific knowledge of the customer and how IT relates to their business strategy, workflows, and goals. People Management - Establish a baseline of positive and effective communication with your team, direct leadership, and engineers. - Enforce positive accountability, responsibility, ownership, and a clear sense of direction for all team members. - Work with L&D team members to develop training programs to refine the skills of the service desk team. - Facilitate regular service desk team meetings and service board reviews. - Manage the development of the team by ensuring that daily tasks and activities are in line with team members' career objectives. - Perform performance reviews and support employees with actionable feedback and development plans. - Conduct regular 1:1 meetings to provide guidance, address concerns, and support performance improvement. - Mentor and coach team members to support their ongoing growth and professional development. Documentation - Create, refine, and maintain documentation and Standard Operating Procedures (SOPs) to support consistent, high‑quality service delivery. - Ensure Engineers are familiar with and adhere to our Standard Operating Procedures (SOP) - Document internal processes and procedures related to duties and responsibilities. Job Requirements - Familiarity with common MSP RMM and MDM solutions such as CW Automate, Intune, and JAMF - Microsoft, Cisco, or VMware certifications. - 5+ years of hands‑on leadership experience within an MSP environment. - 3+ years of engineering experience in an MSP capacity. - ITSM Workflow & Incident Management experience. - Strong analytical, diagnostic, and technical troubleshooting skills. - The ability to make important decisions in a fast-paced environment. - Prior experience managing 24x7 operations. - Strong leadership qualities such as interpersonal sensitivity, adaptability, flexibility, and reasoning skills. - Proven supervisory skills include workforce planning, task organization, time management, and employee training. - Ability to participate in a management on‑call rotation. - ITIL certified or willing to obtain. Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function. Core Competencies - Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes. - Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge. - Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment. - Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity. - Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude. - Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency. Compensation and Benefits Base salary range: $110,000 to $135,000. This position is also eligible for a bonus in accordance with the terms of the Company's plan. Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: - Health and Welfare (Medical, Dental, Vision) - Accident, Critical Illness, and Hospital Indemnity - Employee Assistance Program (EAP) - Life and AD&D Insurance - Short- and Long-Term Disability Insurance - Flexible Spending Accounts - Transportation and Parking Accounts - Health Savings Accounts (with company contribution) - Retirement Planning (401k with matching contribution) - Legal Benefits - Identity Theft Protection - Pet Insurance - Wellness Program Offerings - Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. - 8 Paid Holidays per year, including 1 floating holiday. The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The Company expects to accept applications for this position until April 5, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions. EOE/Diversity & Inclusion Statement Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.

• Support the primary TAM in monitoring the health and performance of Varicent solutions across a portfolio of VIP customers. • Assist in coaching users on foundational Varicent functionality, configuration concepts, and best-practice methodologies. • Participate in reviewing new features, fixes, and release notes to help assess potential impact on the customer’s environment. • Contribute to configuring Varicent solutions based on documented customer requirements, under guidance from the senior TAM. • Prepare and share monthly performance, utilization, and support-related metric summaries. • Analyze solution usage and data patterns to help identify potential issues or areas for optimization. • Assist in implementing proactive maintenance actions and solution improvements. • Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization efforts. • Identify opportunities for customer value realization and surface to the primary TAM for strategic review. • Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges, enabling thoughtful upsell, cross-sell, and expansion motions. • Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption. • Contribute to planning and estimating tasks within the Technical Success journey, ensuring alignment within available customer VIP entitlement. • Work with internal stakeholders to understand change management processes and assist in recommending improvements where appropriate. • Collaborate with TAMs to maintain reusable object repository.