We’re looking for a Technical Account Manager to plan, lead, and deliver ongoing technical consultation, guidance and optimization to our customers across our full Hootsuite and Talkwalker tech stack. As a senior member of our Professional Services team, you will act as a named technical consultant for your book of customers and deliver on the TAM hours purchased with a focus on driving product adoption, value, and renewal. You are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points.In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in New York, US and Toronto, Canada. In this role, you will report to the Senior Manager, Technical Account Management. WHAT YOU’LL DO: - Manage a book of customers and serve as their named technical consultant, providing ongoing expertise, guidance, and product value; manage delivery timelines, milestones, technical optimization goals, and facilitate business transformation strategies - Work closely with Professional Services colleagues to manage the complex integrations of high-value customers who subscribe to paid services - Act as a key member of the customer account team: champion the customer’s technical needs; advocate internally to resolve or enhance the customer’s product experience; and develop strong and trusted relationships with clients - Identify opportunities for account growth where applicable, and escalate to the account management team - Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reporting for your book of business; develop risk mitigation strategies against carry-over of unused deliverables - Have an advanced understanding our core Hootsuite platform, Talkwalker products, integrations and relevant APIs; continuously upskill on our product tech stack and emerging social media technologies (e.g. ChatBots, AI) to serve as internal subject matter expert - Act as a product knowledge hub and ensure effective customer knowledge and insights are shared across the organization (e.g. between Product, Engineering, Support, etc.) - Manage and build technical configuration deployment guides and maintenance documentation, and manage ongoing updates - Own, develop and lead technical enablement for the Professional Services team - Build and refine scalable TAM processes, frameworks, and services to drive efficiency and customer value; contribute to improvements and innovation to evolve the TAM service offering over time - Develop new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers, in partnership with Professional services leadership - As a senior member of the Professional Services team, serve as an expert and mentor providing guidance, and support contributing to the improving productivity of your peers - Perform other related duties as assigned WHAT YOU’LL NEED: - Extensive proven experience in advanced Enterprise project implementation, direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience - Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer’s goals and objectives; ability to explain complex technical issues to non-technical counterparts when necessary - You must be customer-obsessed with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must - Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished - Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems - Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding - Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs - Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results - Self Development: is personally committed to, and actively works to continuously improve WHO YOU ARE: - Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. - Curious. You are always learning and seeking ways to make things better. - Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. - Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. #LI-Remote #LI-IA Use of AI in Hiring Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.

• Support customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans. • Monitor adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately. • Collaborate with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs. • Guide customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a unique opportunity to act as a trusted technical advisor to large, complex enterprise customers. As a Senior Technical Account Manager, you will lead post-sales technical engagements, ensuring customers maximize the value of their data platforms and achieve successful adoption of key solutions. You will collaborate closely with internal teams across professional services, product, and support to deliver scalable, secure, and high-performing implementations. - Build and maintain strong post-sales relationships with large enterprise customers, serving as a trusted technical advisor. - Provide technical leadership for customer initiatives, including architecture guidance, solutions consulting, and project oversight. - Collaborate with internal teams such as Professional Services, Technical Support, and Product Management to ensure seamless customer engagements. - Identify opportunities to expand adoption of data platforms and solutions within customer environments. - Troubleshoot complex technical issues, coordinate escalations, and proactively address performance or operational challenges. - Deliver actionable recommendations for customer success, while documenting best practices and lessons learned. - Maintain current expertise on all relevant products and technologies, and stay up to date with industry trends and certifications. Qualifications - 8+ years of hands-on experience with relational databases such as Postgres, Oracle, DB2, or MS SQL Server; professional certifications preferred. - Strong technical expertise in data management platforms, cloud technologies, operating systems, and solution architecture. - Knowledge of data analytics, AI/ML concepts, and modern deployment frameworks such as Kubernetes. - Proven experience in consultative technical engagement with enterprise customers, including CxO-level interaction. - Excellent analytical, organizational, and problem-solving skills, with the ability to manage multiple competing priorities. - Strong communication and interpersonal skills, including the ability to explain complex technical concepts clearly. - Bachelor’s or Master’s degree in Information Technology, Computer Science, or equivalent technical training or experience. - Willingness to travel up to 25% of the time and to maintain required professional certifications. Benefits - Competitive salary range reflective of experience and location. - Comprehensive health, dental, and vision coverage. - Generous paid time off and wellness programs. - Remote-first flexibility and work-from-home support. - Access to ongoing professional development, certification programs, and training resources. - Opportunities to engage with cutting-edge data and AI technologies in high-impact projects.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the chance to be a trusted technical partner for enterprise clients, ensuring the successful deployment, adoption, and optimization of a sophisticated SaaS platform. You will operate at the intersection of Customer Success, Support, Product, Engineering, and Sales, providing guidance that directly impacts customer satisfaction, renewal confidence, and long-term value realization. The ideal candidate thrives in a fast-paced, customer-facing environment, translating complex technical concepts into actionable business outcomes. This position empowers you to shape technical adoption, reduce risks, and influence platform improvements while collaborating with senior stakeholders and cross-functional teams. Your work will drive both strategic and operational success for key enterprise accounts, making a tangible impact on customer outcomes and company growth. - Own the technical success of assigned enterprise accounts, serving as the primary technical advisor from onboarding through renewal. - Lead technical onboarding, integrations (APIs, SSO, data pipelines), environment setup, and platform configuration. - Monitor platform health, performance, and usage, proactively identifying risks and coordinating incident response with Support and Engineering teams. - Provide hands-on guidance for optimization, upgrades, and adoption of new platform features. - Maintain detailed documentation of customer architectures, dependencies, and technical decisions. - Collaborate with Customer Success, Sales, Product, and Engineering teams to align technical execution with business objectives and support renewal/expansion initiatives. - Influence product and engineering roadmaps by providing actionable customer feedback. Qualifications - 5–10+ years of experience in post-sales technical roles, customer engineering, or solutions engineering within B2B enterprise SaaS. - Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts. - Experience managing complex, multi-system environments for large enterprise clients. - Ability to communicate technical concepts clearly to non-technical stakeholders. - Comfortable operating in high-accountability, ambiguous, and customer-facing situations. - Experience supporting regulated industries (financial services, healthcare, government, GRC) is a plus. - Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer. - Familiarity with enterprise compliance, security, or risk management platforms. Benefits - Competitive salary reflective of skills and experience. - Flexible, fully remote work environment aligned with East Coast hours. - Opportunity to work on meaningful initiatives supporting enterprise compliance, risk, and ESG outcomes globally. - Direct impact on customer success, platform adoption, and long-term strategic growth. - Collaborative, high-performance team culture with cross-functional exposure.