• Develop and implement science-based target programs to help clients achieve Net Zero goals • Work closely with sustainability and operational teams to deliver Net Zero Program • Track, monitor, and report energy and carbon performance • Evaluate potential Net Zero goals including science-based and net zero targets • Develop procurement strategies for cost-effective achievement of objectives • Act as the key interface for real estate leadership and other teams to drive delivery • Collaborate with internal stakeholders to build consensus and translate opportunities into robust program approaches • Manage the process of change, ensuring tools, processes, and mechanisms to communicate changes • Track, analyze, and report on global sustainability metrics and compliance reporting

• Own and manage the end-to-end integrated marketing planning process, including campaign development, prioritization, timelines, execution, and readouts. • Partner with Marketing leadership and functional teams to translate strategic priorities and key moments into executable, integrated campaign plans. • Facilitate planning cadences, working sessions, cross-functional reviews, and ongoing communication to ensure alignment across teams. • Develop and maintain integrated campaign plans, timelines, and dependency tracking across all participating teams, including Revenue Marketing, Product Marketing, Brand, Content, Communications, Experience, and Operations. • Identify risks, gaps, and bottlenecks early and proactively drive resolution. • Ensure campaign themes, product launches, and programs go live on time, with clear ownership, deliverables, and success criteria. • Act as the central point of coordination across marketing teams and drive clarity around roles, responsibilities, and handoffs throughout the campaign lifecycle. • Foster strong working relationships and a culture of accountability and shared ownership. • Partner with cross-functional teams to ensure campaigns and programs build, define, and refine campaign performance metrics and measurement. • Build, document, update, and continuously optimize integrated marketing workflows, templates, resource hubs, and best practices. • Bring operational discipline to cross-functional campaign execution, including status tracking, retrospectives, and continuous improvement. • Provide leadership with regular visibility into campaign progress, risks, and outcomes.

• Develop comprehensive project plans for multiple initiatives, including CDRs, data migration efforts, and data management tool lifecycle, ensuring alignment with program objectives and timelines. • Provide guidance and oversight in the design phase of projects, ensuring that solutions meet requirements and align with program goals. • Continuously monitor the progress of multiple projects, identifying any deviations from the plan and taking corrective actions as necessary to ensure on-time delivery and quality outcomes. • Allocate resources, including personnel, budget, and equipment, across multiple projects to optimize productivity and meet project requirements. • Engage with stakeholders, including the COR and Government Project Managers, to provide updates on project status, address concerns, and solicit feedback to ensure alignment with program objectives. • Identify potential risks and issues associated with projects and develop strategies to mitigate them, ensuring successful project delivery within scope, schedule, and budget constraints. • Establish and implement quality assurance processes and procedures to ensure that project deliverables meet the required standards and specifications. • Maintain regular communication channels with project teams, stakeholders, and senior management, providing updates on project progress, milestones, and issues. • Manage changes to project scope, schedule, and budget effectively, assessing impacts and communicating changes to stakeholders to maintain alignment with program goals. • Prepare and present regular progress reports to the COR, Government PMs, and other stakeholders, documenting project status, achievements, and challenges to ensure transparency and accountability. • Drive and expand portfolio growth. • Build and maintain strong, lasting customer relations. • Performs other job-related duties as assigned.

• Lead end-to-end delivery of contact center programs including digital transformation, workforce optimization, CRM/telephony upgrades, and process reengineering. • Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies. • Track milestones, dependencies, and deliverables to ensure on-time and within-scope execution. • Act as the primary point of contact for program stakeholders, including senior leadership. • Communicate program status, risks, and outcomes through regular reporting and executive updates. • Drive change management initiatives to ensure smooth adoption of new processes, tools, and systems. • Define KPIs and success metrics for programs and initiatives. • Analyze operational and program data to identify trends, risks, and improvement opportunities. • Champion continuous improvement using Lean, Six Sigma, Agile, or similar methodologies.