• Lead end-to-end delivery of contact center programs including digital transformation, workforce optimization, CRM/telephony upgrades, and process reengineering. • Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies. • Track milestones, dependencies, and deliverables to ensure on-time and within-scope execution. • Act as the primary point of contact for program stakeholders, including senior leadership. • Communicate program status, risks, and outcomes through regular reporting and executive updates. • Drive change management initiatives to ensure smooth adoption of new processes, tools, and systems. • Define KPIs and success metrics for programs and initiatives. • Analyze operational and program data to identify trends, risks, and improvement opportunities. • Champion continuous improvement using Lean, Six Sigma, Agile, or similar methodologies.

• Serve as a mentor for existing Program Directors and nursing leadership staff. • Act as interim Program Director during the recruitment process for new Program Directors. • Plan, develop, manage, update, and evaluate all aspects of the vocational nursing program. • Prepare reports, proposals, self-studies, surveys, and other documentation required by state and Vocational Nursing Boards. • Assist with identifying and securing external resources to support nursing program success. • Develop and implement program policies and procedures in line with regulatory standards. • Organize and serve on committees related to nursing education and academic quality. • Develop and maintain educational partnerships with clinical sites. • Conduct clinical site evaluations assessing safety, risk, and the ability to meet program objectives. • Participate in nursing faculty recruitment, hiring, orientation, and retention. • Monitor instructional quality and conduct faculty observations, evaluations, and strategic planning sessions. • Advise and support potential nursing students during recruitment and admission planning. • Ensure students are properly oriented to nursing skills labs and clinical facilities prior to rotations. • Participate in recruitment and admission processes for qualified nursing students. • Confirm that all students meet documentation, graduation, and licensing exam requirements. • Assist in planning and conducting Nursing Advisory Committee meetings. • Engage in professional development and maintain required continuing education hours. • Maintain up-to-date knowledge of state rules and regulations governing vocational nursing practice.

• Assist in building and scaling a high-performing business development function. Collaborate with key stakeholders to design and roll out the internal processes, playbooks, service levels, templates, systems, etc., to assess, negotiate, close, track, and manage the performance of Life360 partnerships. • Partner with BD Leads and key stakeholders to scope and assess incoming partner opportunities, including business cases, prioritization frameworks, and performance targets. • Lead the program management of complex deals from mid-stage negotiation through to final closing – ensuring the right stakeholders are in the room, decision-making is streamlined, and key risks are identified and mitigated. • Act as the primary lead for post-deal (non-technical) integration, alongside the BD Leads and the Technical Program Manager. Assist in translating contractual milestones into actionable workstreams to ensure teams are resourced and timelines are met. Conduct regular partnership reviews, including performance assessments at both a partner and program level. • Design, roll out, and scale our Partner Program in collaboration with key stakeholders – accelerating Life360’s value proposition to both users and partners.

• Own and lead a portfolio of strategic health partnership programs • Drive structure from ambiguity by clarifying goals and aligning stakeholders • Manage the full program lifecycle on a day-to-day basis • Act as the central point of coordination for cross-functional stakeholders • Serve as the leadership team’s subject matter expert on your programs • Continuously assess launch and operational risk factors • Identify and initiate continuous process improvements • Hold teams to a “finish the job” mindset